chote

Crash in the simulator, error ntdll.dll with the 474 P3D V4

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Hello comrades was flying and when I went to enlarge the display to see where I was going the

route closed the simulator and gave me this error ntdll.dll was flying with the 747 for P3D V4

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Hello.

With this little information it'll be very hard to help you. But ntdll.dll would tend to relates to something outside of the PMDG product as it is a dll from Windows. 

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We are at P3D V4 and after so many years of "development", this platform is still crashing? Unbelievable. 

  • Upvote 2

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The base simulator  is not crashing. The open architecture that allows bugs in 3rd party applications to behave badly causes almost all of the CTDs. 

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42 minutes ago, chote said:

Hello comrades was flying and when I went to enlarge the display to see where I was going the

route closed the simulator and gave me this error ntdll.dll was flying with the 747 for P3D V4

Full names in forum as per rules.

Are you running the latest version of the 744? Latest graphics drivers?

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1 hour ago, ArjenVdv said:

We are at P3D V4 and after so many years of "development", this platform is still crashing? Unbelievable. 

Because after so many years softwares are still made by humans. And because after millions of years of evolution the man still makes mistakes. 

Try to find any software that is as complex and is absolutely 100% not crashing while being compatible with millions of hardware/software combinations.

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If you'll take a look on the Right Side of most any AVSIM page (including this one), you'll find the AVSIM CTD Guide.  It's a PDF file that you can download, open, and search.  There is a very good description of the error you've cited, along with things to try in order to resolve the problem.

I hope this is helpful to you.

Best wishes.

 

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Any time I've had this issue it was rectified by updating my nvidia drivers. Check your GPU for driver updates. 

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I also had this happen. I don't think it is attributable to the 747, however. Driver I am running is: 382.05. On this trip, Active Sky for v4 froze about 5 minutes into the flight; then the crash occurred about 8 hours after (this was before I updated to current version B6377). I've also disabled FSUIPC5 as I was having issues with it causing micro stutters.

OP, which driver are you using? Do you use Active Sky for v4 (ASP4)? Do you use FSUIPC5?

Faulting application name: Prepar3D.exe, version: 4.0.23.21468, time stamp: 0x59279be2
Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xb79b6ddb
Exception code: 0xc0000374
Fault offset: 0x00000000000f775f
Faulting process id: 0x2cbc
Faulting application start time: 0x01d2e84e7262cf18
Faulting application path: C:\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b3ff28fa-1c00-4172-b064-4317adcb0770
Faulting package full name: 
Faulting package-relative application ID: 

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Prepar3D.exe
P2: 4.0.23.21468
P3: 59279be2
P4: StackHash_ab97
P5: 10.0.15063.0
P6: b79b6ddb
P7: c0000374
P8: PCH_E2_FROM_ntdll+0x00000000000A5F04
P9: 
P10:

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On 2017-6-22 at 3:38 PM, PMDG777 said:

Full names in forum as per rules.

Are you running the latest version of the 744? Latest graphics drivers?

Already modify what I leave, and referring to if I have all the drivers and the last update of the 747 also

 

 

Prepar3D.exe

4.0.23.21468

59279be2

ntdll.dll

10.0.14393.479

5825887f

c0000374

00000000000f8283

2710

01d2eb3b286758be

C:\Lockheed Martin\Prepar3D v4\Prepar3D.exe

C:\WINDOWS\SYSTEM32\ntdll.dll

372fd526-9797-4c10-937d-0855af2e8576

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30 minutes ago, chote said:

Already modify what I leave, and referring to if I have all the drivers and the last update of the 747 also

 

 

Prepar3D.exe

4.0.23.21468

59279be2

ntdll.dll

10.0.14393.479

5825887f

c0000374

00000000000f8283

2710

01d2eb3b286758be

C:\Lockheed Martin\Prepar3D v4\Prepar3D.exe

C:\WINDOWS\SYSTEM32\ntdll.dll

372fd526-9797-4c10-937d-0855af2e8576

Sign ALL posts with your FULL name as per forum rules, you've already been told. It's REALLY not that hard.

 

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Hello. I had today crash due to ntdll.dll with 777.

 

Faulting application name: Prepar3D.exe, version: 4.0.23.21468, time stamp: 0x59279be2
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000374
Fault offset: 0x00000000000f8283
Faulting process id: 0x1b70
Faulting application start time: 0x01d2ecb64c4dd790
Faulting application path: D:\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: cc039188-3c55-4bdb-a5e0-1b49352dd8ef
Faulting package full name: 
Faulting package-relative application ID: 

 

Gregory Verba

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1 hour ago, gregoryv said:

Hello. I had today crash due to ntdll.dll with 777.

Download the AVSIM CTD guide and try the steps it recommends.  See Hot Spots in right side column.

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On 6/22/2017 at 10:06 AM, ArjenVdv said:

We are at P3D V4 and after so many years of "development", this platform is still crashing? Unbelievable. 

And we still have to pay at least $60 each time there's a few updates to the decade old base code...

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12 hours ago, downscc said:

Download the AVSIM CTD guide and try the steps it recommends.  See Hot Spots in right side column.

I read AVSIM CTD guide many times previously when had a few times this problem on v3.

Also performed all checks. nothing was found.

I thought it was solved in v4.

Gregory Verba

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5 hours ago, gregoryv said:

I read AVSIM CTD guide many times previously when had a few times this problem on v3.

Also performed all checks. nothing was found.

I thought it was solved in v4.

Gregory Verba

If you're getting crashes on P3Dv4 its because:

a) you're running an unstable graphics card overclock or you have a driver corruption issue

b) you've installed non-P3Dv4 compatible addons into P3Dv4 and are now seeing the consequences

c) something else in your system is crashing P3D. 

In summary, this is not a PMDG related crash, otherwise it would be way more prominent.

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36 minutes ago, PMDG777 said:

If you're getting crashes on P3Dv4 its because:

a) you're running an unstable graphics card overclock or you have a driver corruption issue

b) you've installed non-P3Dv4 compatible addons into P3Dv4 and are now seeing the consequences

c) something else in your system is crashing P3D. 

In summary, this is not a PMDG related crash, otherwise it would be way more prominent.

Hello PMDG777,

 

a) I don't have overclock and also no  drivers corruption found.

b) All sceneries I am using are 100% P3D v4 compatible.

c) how to find what is that something else?

it is strange but it is allways happened on long flights with 777. (not 747)

 

Gregory Verba

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hello

since the last update, i had 2 crash kernellbase.dll with the 747, don't have this type of crash with the 777, other crash altough..., no tried the last update of 777

run P3Dv4, no overclock and driver and other up to date.

thanks

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57 minutes ago, gregoryv said:

Hello PMDG777,

 

a) I don't have overclock and also no  drivers corruption found.

b) All sceneries I am using are 100% P3D v4 compatible.

c) how to find what is that something else?

it is strange but it is allways happened on long flights with 777. (not 747)

 

Gregory Verba

As was pointed out, the ntdll module is generally graphics related crashing and has nothing to do with PMDG.

I suggest you download the latest graphics installers and run a full CLEAN install of the drivers. That means completely remove all of the old drivers and traces of them before installing the new ones. Don't just install the drivers over your current ones.

36 minutes ago, grandfred29 said:

hello

since the last update, i had 2 crash kernellbase.dll with the 747, don't have this type of crash with the 777, other crash altough..., no tried the last update of 777

run P3Dv4, no overclock and driver and other up to date.

thanks

Again, module also has nothing to do with PMDG. The fact that it is occurring only with the 747 means that the specific conditions for that crash are arising under the 747, it doesn't mean the 747 has caused them.

If the 747 or 777 were the cause of these crashes, the forums would be full of complaints about this, but this is the first thread I've seen with these faulting modules.

I suggest both of you should have a long hard think about how you went about upgrading to P3Dv4, how you handled uninstalling P3Dv3 and whether it's been completely removed or not, and also think about any addons that you have installed, and ensure that all addons are fully compatible with P3Dv4. See Robert's post below on P3Dv4 installations.

 

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On 6/25/2017 at 7:02 AM, grandfred29 said:

i had 2 crash kernellbase.dl

I had a period of kernelbase related errors last year that I resolved by removing all NVidia files and folders.  The clean install option does not do this.  Windows has to be started in safe mode to delete a couple of NVidia files.  Once every NVidia file and folder is gone, then download a current driver or one known to be good and for me this eliminated the events.  Sometimes a mixture of driver files can cause a problem.

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1 hour ago, downscc said:

I had a period of kernelbase related errors last year that I resolved by removing all NVidia files and folders.  The clean install option does not do this.  Windows has to be started in safe mode to delete a couple of NVidia files.  Once every NVidia file and folder is gone, then download a current driver or one known to be good and for me this eliminated the events.  Sometimes a mixture of driver files can cause a problem.

each time i update my drivers i use DDU in safe mode, so i have no problem with that

maybe yesterday i did a mistake with the scenery layer i think and i wish that was the problem

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After the P3D Hotfix 1, I've got the same problems with the ntdll.dll, everything works fine, my scenerys are all 100% P3D V4 compatible. It only crashes when I try to load the 747 or 777, all other ACFT working fine, scenerys working fine, but on PMDG Planes it crashes...

My Local Settings are German, before the Hotfix it worked fine, I didn't change anything, only the hotfix. But before the HOTFIX I've got an p3d crash because of the Local Settings that can be found here: http://www.prepar3d.com/forum/viewtopic.php?t=124836

 

Name der fehlerhaften Anwendung: Prepar3D.exe, Version: 4.0.28.21686, Zeitstempel: 0x594a7255
Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7601.23807, Zeitstempel: 0x5915fdce
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000023de5
ID des fehlerhaften Prozesses: 0x161c
Startzeit der fehlerhaften Anwendung: 0x01d2ef441fbb4c1c
Pfad der fehlerhaften Anwendung: I:\Prepar3D v4\Prepar3D.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: 7080ca9a-5b37-11e7-be0c-d43d7e19413f

 

 

Fehlerbucket , Typ 0
Ereignisname: APPCRASH
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: Prepar3D.exe
P2: 4.0.28.21686
P3: 594a7255
P4: ntdll.dll
P5: 6.1.7601.23807
P6: 5915fdce
P7: c0000005
P8: 0000000000023de5
P9: 
P10: 

Angefügte Dateien:
C:\Users\MY PC\AppData\Local\Temp\WERB78B.tmp.WERInternalMetadata.xml

Diese Dateien befinden sich möglicherweise hier:
C:\Users\MY PC\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Prepar3D.exe_b36f736f748b40ed2ad987414f1d7312039685b_2325bc3d

Analysesymbol: 
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: 7080ca9a-5b37-11e7-be0c-d43d7e19413f
Berichtstatus: 65

 

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Do you have any addons besides PMDG, for example any FSDT sceneries?  Early in the year I had a period of ntdll crashes due to couatl.  It seems to be behaving now but you should rule out all addons (not just FSDT) that load any dll or exe (per the CTD guide).

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Well I'll give it a try to unload the Sceneries and reactivate one after another, but in my opinion it doesn't come from the scenerys, I tried to load an PMDG Aircraft on an Default Scenery and it crashed too. I will reply, when I finished testing...

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12 minutes ago, Boeingfreak777F said:

Well I'll give it a try to unload the Sceneries and reactivate one after another, but in my opinion it doesn't come from the scenerys, I tried to load an PMDG Aircraft on an Default Scenery and it crashed too. I will reply, when I finished testing...

Full names are required in the forum as per forum rules.

Try a clean install of the latest graphics drivers. Make sure you remove all traces of the old ones before installing again.

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