spilok

Blue Screen has me puzzled

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Posted (edited)

In the last 2 weeks or so, I've been getting the dreaded Blue Screen (BSD).  The only hardware I added to my Windows 10 (latest update) system has been a Canon ink jet printer (model TR8520).  The screen reads as follows:

Bluescreen: C

"Your PC ran into a problem and needs to restart.  We're just collecting some error info and then you can restart."

Stop Code: Driver_IRQL_NOT_NET10.SYS 

LESS_OR_EQUAL

 

I would really appreciate any advice you can give me to correct this hardware and/or software problem.

Thank you.

Stan

 

ps.  I only get this screen once or twice per day.   Most of the time, computer runs well.

Edited by spilok

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Does the error log give any clues?

what are you doing when it happens? 

Does it happen when it’s left idling?

have you googled the error?

how old is the system / components ? 

Just a few questions to get the ball rolling 😁

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Normally this is hardware / driver issue. 

Any driver updates recently? 
 

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Driver issue for sure, i already experience that! Drivers that are bugged or not compliant with the windows 10 release that you have.

Try to update all your drivers, you can use driver booster for example https://www.iobit.com/en/driver-booster.php

Try to remove the drivers from you printer, since it was the last thing that you added, and see if the problem goes away, if it does, check the latest and correct drivers for you OS.

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I have only experienced the "BSD" once.  It happened right after I changed a setting in my NVidia Control panel.  I change the "Quality" setting to "Performance" and all hell broke loose. I changed it back and, to date, no more BSD.

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OK... reinstalled the Canon drivers.  Let's see what happens.  Of course, I have updated the latest Nvidia Drivers in the last 2 weeks as well.  That too can be the problem.  I will stay in touch with you to report this.

 

Thanks for the Driver direction you're pointing me to on this.

 

Stan

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I've only had a BSD once, due to a corrupt file inside my Windows folder that refrain Windows to do the Windows Updates. Just to add another possible reason.

Good luck. Cheers, Ed

 

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Well, it certainly wasn't my Canon printer driver.  I reinstalled that and I still had 1 blue screen per day afterwards.  I regressed back to my 395.35 video driver (Nvidia) after using their latest 398.11 driver.  There is word on the video card forum that the latest Nvidia driver HAS caused problems and crashes for some.

We'll see if the video driver was the culprit.  Tomorrow and the next day will determine if that was it.

Stan

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Posted (edited)

Hello,

Quote

Well, it certainly wasn't my Canon printer driver.  I reinstalled that

with all due respect, you were advised to remove the driver and test.

If a driver is at fault, reinstalling it will simply replace the fault.

Edited by nolonger

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I had issues when I updated the latest windows update, the sim kept crashing which was unusual for me. 

I uninstalled the latest windows update and since then the crash I kept having has disappeared.  From what I’ve seen some people with the latest update have been having issues and some haven’t. 

So maybe try this and test? Takes literally seconds to uninstall the update 

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Crossing my fingers but I think that Nvidia 398.11 graphic driver might have been the culprit.  No blue screens all day after I went back to the 395.35.

Hope I didn't speak too soon...but I'm kinda happy!

 

Stan

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Sounds like you found the problem.

About your printer driver. If you installed the printer and driver from a disc that came with it, that doesn't mean you have the latest driver. Depending on how long the printer was on the shelf there could be newer drivers from the manufacturer. 

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I thought so too.....but, that wasn't it.  After a day or so, we had a couple of blues.  I downloaded CC Cleaner yesterday and after an analysis, there were a ton of cookies and various other temp files, etc. etc.

I deleted the recommended files and had NO blue screens all day.  In the 2nd day now, so I'll keep you informed.  Everyone points to a "hardware" issue when blue screens appear.  I believe them, but I also think that cookies and unwanted files can create havoc with a computer.

We'll see.

 

Stan

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Yes....that's interesting.  Malawarebytes was installed prior to the blue screens!  Hmmm?

 

Stan

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I had to remove Malwarebytes from my system due to its' memory impact.  I have 16gb of 2300 DDR4 installed and normally memory usage at idle is around 15 to 16%. After installing the latest Malwarebytes, my idle usage went up to 35% and stayed there. I spent a couple of days trying to find the problem and when I uninstalled Malwarebytes, my usage dropped back to less than 15%.  However, YMMV.

 

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Malwarebytes clearly effects different systems in different ways. I have Windows 10 Pro 64 bit with Malwarebytes Premium, both fully updated, and have no issues. The only time I've noticed any change in resource usage (CPU or memory) is when it's doing a scheduled full system scan.

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Not a single BSD since I removed Malawarebytes.   Thank You.

 

Stan

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12 hours ago, spilok said:

Not a single BSD since I removed Malawarebytes.   Thank You.

 

Stan

But did the blue screens not stop after you had a cleanup with CCleaner (and before you'd removed Malwarebytes)? Most people seem to be unaffected by Malwarebytes.

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Ah, Malwarebytes. I wouldn't be without it. I also wouldn't pay for the full version. As Vortex says, everyone has different experiences with it. I've worked with systems where I had to turn off so many functions that the free version worked better. But now when you download the free version, you get the full version for two weeks in an effort to get you to buy the full one. Can't blame 'em. 

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CC cleaner seemed to help, and I got a day and a half with no blue screens....but, alas, they came back.  So far, over 5 days without Malawarebytes, and no blue screens.  Go figure!

 

Stan

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Ccleaner isn't intended to do anything with BSOD. I suggest you really need to go into event viewer and find the real fault. MB might be it, or something that interfered with it. Which means that there is still a problem. 

As for MS updates, I've never had a real problem. As you know most of them are security updates. extremely important in this day and age. Most of the last big virus attacks, MS had already issued patches for but some IT folks didn't deploy them in a timely fashion, and paid the price. 

  • Upvote 1

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Got my new Jetline computer.  However, I did solve the BSD on my old Jetline by removing Malawarebytes.

 

Stan

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On ‎7‎/‎20‎/‎2018 at 12:18 AM, vortex681 said:

Malwarebytes clearly effects different systems in different ways. I have Windows 10 Pro 64 bit with Malwarebytes Premium, both fully updated, and have no issues. The only time I've noticed any change in resource usage (CPU or memory) is when it's doing a scheduled full system scan.

same  here  no issues  at all looks  it  effects  some  and  not  others  suppose  it  depends  on what other  programs  are  install as well

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