August 25, 20187 yr Two days ago I tried to buy 6 Latin VFR and 1DD airports using my PayPal account. That acct uses my Visa Card which does not carry a balance month to month. I immediately got an e-mail from PayPal with this message: "We’ve placed a temporary pending status on this transaction. To comply with government regulations, PayPal is required to review certain transactions. The payment you sent is currently being reviewed and we will complete this process within 72 hours. This review only involves this transaction and does not affect the use of your PayPal account." Two days later I got this message: "We have completed our review of this transaction. Unfortunately, we are not able to complete this particular transaction. This reversal is specific to this transaction and does not affect the use of your PayPal account. We apologize for any inconvenience this may cause." That's it -- no reason given!?? Anyone else ever experience this?? Btw, I live in PHX. Bruce
August 25, 20187 yr Which store did you try to buy from? Jim BarrettLicensed Airframe & Powerplant Mechanic, Avionics, Electrical & Air Data Systems Specialist. Qualified on: Falcon 900, CRJ-200, Dornier 328-100, Hawker 850XP and 1000, Lear 35, 45, 55 and 60, Gulfstream IV and 550, Embraer 135, Beech Premiere and 400A, MD-80.
August 25, 20187 yr Author Jim - The online store. They have already replied to my ticket a few minutes ago and said no problems on their end and I should start a new purchase/order. My concern is the PayPal action, which total nonsense! I'd like to know just what "government regulation" they are referring to???? Bruce
August 25, 20187 yr Have you tried to contact PayPal? Christopher Low AMD Ryzen 7 9800X3D CPU / 64GB DDR5-6000 RAM / 12GB Nvidia RTX 4070 Super GPU / Gigabyte X870E Aorus Elite Wifi 7 / 1+2TB Samsung Evo Plus M2 Nvme UK2000 Beta Tester
August 25, 20187 yr Was it simmarket? That should not be an issue normally. I googled the opening phrase in the PayPal message, and it brought up many different posts by people who have encountered this problem over the years. One thing that can trigger it is if the selling vendor is under investigation for fraudulent activities. Very sure this would not apply to Simmarket or other well-known flight sim vendors. Another thing that could trigger it would be if the product description contains any word that sets off a computer security algorithm. Based on other reports I read on Google, I’m sad to say that any Arabic word, Arabic personal name or any reference to a place-name in the Middle East could do it, as could any reference to a word that relates directly or indirectly to any kind of weapon. Jim BarrettLicensed Airframe & Powerplant Mechanic, Avionics, Electrical & Air Data Systems Specialist. Qualified on: Falcon 900, CRJ-200, Dornier 328-100, Hawker 850XP and 1000, Lear 35, 45, 55 and 60, Gulfstream IV and 550, Embraer 135, Beech Premiere and 400A, MD-80.
August 25, 20187 yr Author I just now got a *refund* notice on my PayPal account. Back to square one. I'm very tempted to cancel my PayPal account though. This is just outrageous! I've spent hours on this! Bruce
August 25, 20187 yr Author Yes, Jim, it was Simmarket. Sorry I didn't specify. And yes I googled the problem and saw the same posts you did. Bruce Edited August 25, 20187 yr by brucets
August 25, 20187 yr I sympathise with you, Bruce, as i too had a crap standard of service from PayPal. While checking my account, I was alarmed to see Chinese writing on a purchase for $85. As I mistrust anything emanating from China or with Chinese banner adverts, I immediately contacted PayPal. All credit to them, they did say they'd investigate and opened a Case. But as their communications is either behind time or abysmal to say the least, I decided to do some researching myself And it was my error as the payment for $85 was to Real Flight Shop for three recently sale Aerosoft stuff. So, I immediately contacted PayPal to inform them to cancel the investigation as it was all sorted now. Guess what? A clear case of PayPal's left-hand has not an inkling what its right is doing, so I am not all that astonished reading your experiences with them. Rick Almeida
August 25, 20187 yr Only thing I can suggest is to pay simmarket via your credit card directly, rather than using PayPal. Apparently the algorithm that flags certain transactions at PayPal is automatic. They have 72 hours to have an actual person review the transaction. If nobody gets to it in that time frame, it automatically cancels. Jim BarrettLicensed Airframe & Powerplant Mechanic, Avionics, Electrical & Air Data Systems Specialist. Qualified on: Falcon 900, CRJ-200, Dornier 328-100, Hawker 850XP and 1000, Lear 35, 45, 55 and 60, Gulfstream IV and 550, Embraer 135, Beech Premiere and 400A, MD-80.
August 25, 20187 yr Author Yep, gonna cancel my PayPal account. Thanks, Gents! Btw, very impressive credentials there, Jim! (I can just barely change the oil in my motorcycles!) 😁 Bruce
August 25, 20187 yr I ran into the same issue trying to buy off of the FSDT website. I was purchasing KIAH. George Bush International. Something in the software triggered the same response. I had to pay with a credit card. I never did get a reasonable answer from PayPal.
August 25, 20187 yr 3 hours ago, mwilk said: I ran into the same issue trying to buy off of the FSDT website. I was purchasing KIAH. George Bush International. Something in the software triggered the same response. I had to pay with a credit card. I never did get a reasonable answer from PayPal. This has been a known issue with PayPal. Apparently the mention of George Bush triggers it. FSDreamteam is aware of it, but it doesn't look like there's much they can do about it. Captain Kevin Air Kevin 124 heavy, wind calm, runway 4 left, cleared for take-off. Live streams of my flights here.
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