Hi all

 

It's a little perplexing that asobo aren't right on top of reported issues, verifying them and pushing out a hot fix,example being avionics issues, control sensitivities and any other verifiable bug. It's really not a good look to hear or see nothing until the next patch and also have the community fixing things that may potentially cause other conflicts. Surely it makes more sense to clear some issues up before the next patch breaks other things. No flaming please I'm enjoying the Sim just makes me wonder why 

 

Cheers

Wayne

Edited September 24, 20205 yr by Jetman67

By now it's clear that Asobo is not company who release hot fixes IMHO. They push patches on their own schedule !

I am actually a bit curious why they didn't hotfix the issues caused by the last patch.  I know they have a development cycle for the other fixes they are working through but I do agree this should have been hotfixed because it was working and the last patch borked those things.  Does strike me as a bit of an odd decision.

Yup. I'm surprised they didn't jump on the three obvious issues born of the second patch with a hotfix (missing control sensitivities, avionics shutdown issue and port engine shutdown on the A320). I guess they have their reasons, but if there was a choice to do so and I'd have been in a position to make it so at Asobo, personally I'd have made it a priority, just for good customer relations if nothing else.

That sort of speedy response goes a long way with customers, but more damagingly, its lack thereof promotes a lot of negative chatter on the intertron, and that can affect sales in a really big way, even after the problem has been fixed. There's no news travels as fast as bad news and a poor reputation is hard to shake off.

Edited September 24, 20205 yr by Chock

5 minutes ago, Chock said:

Yup. I'm surprised they didn't jump on the three obvious issues born of the second patch with a hotfix (missing control sensitivities, avionics shutdown issue and port engine shutdown on the A320). I guess they have their reasons, but if there was a choice to do so and I'd have been in a position to make it so at Asobo, personally I'd have made it a priority, just for good customer relations if nothing else.

That sort of speedy response goes a long way with customers, but more damagingly, its lack thereof promotes a lot of negative chatter on the intertron, and that can affect sales in a really big way, even after the problem has been fixed. There's no news travels as fast as bad news and a poor reputation is hard to shake off.

You are absolutely right,it just leaves a bad impression and plants the seed of doubt about future work,alas here is hoping the next patch is spot on. This Sim has much potential

6 minutes ago, Chock said:

There's no news travels as fast as bad news and a poor reputation is hard to shake off.

Yes they are slow on acknowledging! It would be nice if they had a PR representative who could stay in touch with community.

I only can guess that besides fixing bug that working hard pushing XBOX version. I don't really know Asobo have prior experience with projects like that, but Microsoft certainly could put foot in the door and deploy extra work force to make things fix things sooner.

2 minutes ago, sd_flyer said:

Yes they are slow on acknowledging! It would be nice if they had a PR representative who could stay in touch with community.

I only can guess that besides fixing bug that working hard pushing XBOX version. I don't really know Asobo have prior experience with projects like that, but Microsoft certainly could put foot in the door and deploy extra work force to make things fix things sooner.

Agreed Microsoft should be thinking about their reputation also

Ya i thought we'd have a fix by now this is so frustrating I bought the Carenado Mooney and it suffers from the avionics going out.  So I've been flying the TBM since it works while wanting to fly the Mooney

12 minutes ago, Jetman67 said:

Agreed Microsoft should be thinking about their reputation also

At least twice in the last three years Microsoft has shipped Windows 10 updates that permanently deleted user data from My Documents.  There have been several other instances of patches needed to be pulled back due to bad QA. 

In at least once instance the bug was flagged on ZenDesk by the people running the Windows Insider builds, but I guess it didn't get enough "upvotes" for anyone to look at before they shipped the patch.

Shows how much they care about QA and their reputation....This is with their flagship OS product.

Flight Simulator is a side project of a side project for Microsoft.  Do we expect them to be more careful with that than Windows?

I just emailed the below directly to asobo

Hello

 

I'm really enjoying the Sim so thanks for your great work, I do however have concerns about communication. Example with the last patch there is no question some items were broken eg control sensitivity blank to name one. 

 

These type of issues really need to be fixed via a hotfix before the next patch. It's looks poor on adobo that the customers are trying to fix the issues themselves and in some cases succeeding but who knows what other issues this may cause in the Sim. This is also causing without question loss of sales due to negative feedback across Facebook and the internet.

 

What you guys have created is amazing and the team should be proud but as a long time simmer I feel it's not good to sit in the dark waiting for the next patch to fix what the last patch broke. I love the Sim and can tolerate the bugs knowing that you guys will fix them as soon as possible but I do think there should be more priority placed on the relationship with your customer. The solution there is recognition of priority items that are broken from a patch and communication to the customers with an ETA on hotfix

 

Thank you guys for the great Sim, really look forward to it evolving

 

Thanks

Wayne

So they released patch 2 pretty quickly, and it broke a bunch of things. So let's say they were pretty aggressive releasing the 2nd patch. Maybe a bit too aggressive tbh, because that 2nd patch wasn't tested very well. If they pushed out a hotfix right away and it broke more things, and that is always a possibility, then the community might start wondering what was going on. Maybe they felt it was better to play it safe and get a really good patch out, one tested more thoroughly, before they do lasting damage. 

1 minute ago, RobJC said:

So they released patch 2 pretty quickly, and it broke a bunch of things. So let's say they were pretty aggressive releasing the 2nd patch. Maybe a bit too aggressive tbh, because that 2nd patch wasn't tested very well. If they pushed out a hotfix right away and it broke more things, and that is always a possibility, then the community might start wondering what was going on. Maybe they felt it was better to play it safe and get a really good patch out, one tested more thoroughly, before they do lasting damage. 

Hope you are right,well know soon

I suspect that Microsoft has some internal QA/approval process for these patches, which means it's not a direct pipeline from Asobo our hard drives.

That process just seems to have really terrible QA, which is par for the course with Microsoft because they fired their entire internal QA team a few years back.

They probably follow the same regiment and restrictions their “marketplace” follows when allowing developers to push updates. The same way Microsoft pushes Xbox updates in a planned but slow manner.

This along with so many issues— I’m burned out with fs2020. It’s a very beautiful game but nowhere near what I’m looking for in a sim right now. I’m going back to p3d where I can at least not wrestle the aircraft every step of the route! I’ll keep it for GA flying as the TBM is pretty solid imho. 

5 minutes ago, UAL4life said:

They probably follow the same regiment and restrictions their “marketplace” follows when allowing developers to push updates. The same way Microsoft pushes Xbox updates in a planned but slow manner.

This along with so many issues— I’m burned out with fs2020. It’s a very beautiful game but nowhere near what I’m looking for in a sim right now. I’m going back to p3d where I can at least not wrestle the aircraft every step of the route! I’ll keep it for GA flying as the TBM is pretty solid imho. 

Yeh fair call totally understand,hopefully in 6 -12 months it will be the real deal,its a fair bed that asobo is somewhat stiffled by Microsoft's poor process and procedures, you only have to interact with Microsoft support to know they have little to no clue, at least with all my dealings with them. I'd have to have a pretty serious issue before I'd ever waste time talking microsoft