February 23, 20233 yr Ever since yesterday (after a windows update), I am not able to get the Fenix loaded correctly. I've tried a few different liveries and airports but each time, the displays are blank and the EFB says unable to connect. Can someone point me in the right direction to fix this? I thought it had to do with firewall settings or something but everything i've tried so far doesn't work. Thanks! Intel Core i7 12700K (5.0GHz Max Boost Clock) 12-Core CPU 32GB G.Skill Performance DDR4 SDRAM 3600MHz Graphics Processor:12GB Nvidia GeForce RTX 3080 Ti, GDDR6x System 2TB Western Digital, NVMe M.2 Solid State Drive
February 23, 20233 yr Try to hand-start the Fenix app. It's name in Windows is "FenixSim A320". That should help.
February 23, 20233 yr Author 1 hour ago, crimplene said: Try to hand-start the Fenix app. It's name in Windows is "FenixSim A320". That should help. I hand start it every time i fire up the sim.... Intel Core i7 12700K (5.0GHz Max Boost Clock) 12-Core CPU 32GB G.Skill Performance DDR4 SDRAM 3600MHz Graphics Processor:12GB Nvidia GeForce RTX 3080 Ti, GDDR6x System 2TB Western Digital, NVMe M.2 Solid State Drive
February 23, 20233 yr 45 minutes ago, Zimmerbz said: I hand start it every time i fire up the sim.... You should not need to. I recommend you deinstall/reinstall. If that doesn’t fix it you should visit the Fenix Discord for developer support.
February 23, 20233 yr Author 49 minutes ago, btacon said: You should not need to. I recommend you deinstall/reinstall. If that doesn’t fix it you should visit the Fenix Discord for developer support. sounds good. Thanks Intel Core i7 12700K (5.0GHz Max Boost Clock) 12-Core CPU 32GB G.Skill Performance DDR4 SDRAM 3600MHz Graphics Processor:12GB Nvidia GeForce RTX 3080 Ti, GDDR6x System 2TB Western Digital, NVMe M.2 Solid State Drive
February 23, 20233 yr Author 1 hour ago, btacon said: You should not need to. I recommend you deinstall/reinstall. If that doesn’t fix it you should visit the Fenix Discord for developer support. So I entered a ticket so we will see what they come back with. This time after the uninstall/ reinstall, all the screens are black in the cockpit and a few lights show up. The EFB is black with just the Fenix logo. Knobs and buttons turn but nothing happens. I hope to get this figured out soon! Intel Core i7 12700K (5.0GHz Max Boost Clock) 12-Core CPU 32GB G.Skill Performance DDR4 SDRAM 3600MHz Graphics Processor:12GB Nvidia GeForce RTX 3080 Ti, GDDR6x System 2TB Western Digital, NVMe M.2 Solid State Drive
February 23, 20233 yr 52 minutes ago, Zimmerbz said: So I entered a ticket so we will see what they come back with. This time after the uninstall/ reinstall, all the screens are black in the cockpit and a few lights show up. The EFB is black with just the Fenix logo. Knobs and buttons turn but nothing happens. I hope to get this figured out soon! So you are logged in into the Fenix App, yes? If so, try to start it with admin rights. I remember that I had that problem once and solved it by giving admin rights. For transparency: I'm a community mentor at the BATC discord. However, I do not get paid for it in any way.
February 23, 20233 yr Author 25 minutes ago, Fiorentoni said: So you are logged in into the Fenix App, yes? If so, try to start it with admin rights. I remember that I had that problem once and solved it by giving admin rights. Yes... I always start it with admin rights. I did a few things and have gotten to the point that everything seemed to work with an exception of the EFB. That remained black with just the logo and nothing would turn on. Intel Core i7 12700K (5.0GHz Max Boost Clock) 12-Core CPU 32GB G.Skill Performance DDR4 SDRAM 3600MHz Graphics Processor:12GB Nvidia GeForce RTX 3080 Ti, GDDR6x System 2TB Western Digital, NVMe M.2 Solid State Drive
February 23, 20233 yr Do you have all the Fenix .exe files excluded in your AV program? I have a bunch of Fenix exclusions in mine (Windows Security) but cannot recall if they had recommended that... Eric i9-12900k, RTX 5070ti OC, 32GB ddr5 5600 RAM, 2TB 980 Pro SSD, Titan 240RX AIO, Samsung CRG90 49", Win 11
February 23, 20233 yr I agree. Any non-Windows AV is the enemy of any flight sim these days. 9950X3D, X870E ROG CROSSHAIR HERO, Corsair Dominator Titanium 64GB DDR5-6000 PC5-48000, ASUS RTX 5070Ti 16GB, 9100 PRO 4TB Samsung ,990 PRO 4TB Samsung, AX1600i 1600 Watt 80 Plus Titanium ATX, ASUS 360 ARGB EXTREME 360mm Liquid CPU Cooling Kit.
February 23, 20233 yr Author 5 minutes ago, Flic1 said: Do you have all the Fenix .exe files excluded in your AV program? I have a bunch of Fenix exclusions in mine (Windows Security) but cannot recall if they had recommended that... I can check... Where do I see that to make sure everything is excluded? IN the windows security app, the firewall has 2 exclusions for the Fenix.. Fenix system and Fenix.GqlGateway. Should there be more? Edited February 23, 20233 yr by Zimmerbz Intel Core i7 12700K (5.0GHz Max Boost Clock) 12-Core CPU 32GB G.Skill Performance DDR4 SDRAM 3600MHz Graphics Processor:12GB Nvidia GeForce RTX 3080 Ti, GDDR6x System 2TB Western Digital, NVMe M.2 Solid State Drive
February 23, 20233 yr Author 2 minutes ago, G-YMML1 said: I agree. Any non-Windows AV is the enemy of any flight sim these days. I'm using regular Windows AV if I didn't mention that earlier... Intel Core i7 12700K (5.0GHz Max Boost Clock) 12-Core CPU 32GB G.Skill Performance DDR4 SDRAM 3600MHz Graphics Processor:12GB Nvidia GeForce RTX 3080 Ti, GDDR6x System 2TB Western Digital, NVMe M.2 Solid State Drive
February 23, 20233 yr 1 hour ago, G-YMML1 said: I agree. Any non-Windows AV is the enemy of any flight sim these days. I use Webroot, and have not had one issue with MSFS.
February 24, 20233 yr 4 hours ago, Zimmerbz said: I can check... Where do I see that to make sure everything is excluded? IN the windows security app, the firewall has 2 exclusions for the Fenix.. Fenix system and Fenix.GqlGateway. Should there be more? In the Windows AV 'Exclusions', I have the entire Fenix folder excluded. Mine shows C:\Program Files\FenixSim A320. Eric i9-12900k, RTX 5070ti OC, 32GB ddr5 5600 RAM, 2TB 980 Pro SSD, Titan 240RX AIO, Samsung CRG90 49", Win 11
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