"Why do people have to be so vocal about leavingNo ones forcing you to stay here and wait, if your inpatient then thats fine go, but do it quietly, no one cares if you leave. "Its a forum moderator responding to an unhappy customer.

Aerosoft? Sounds like something their skipper Mr. Kok would say?

It's from a now locked thread titled "Should we still wait?" on the Airsimmer forums.

It's a pity that these kinds of things happen.Customers that feel ignored, companies that feel pressured. In our "fast food" type of world today, people expect the world today, and sometimes companies cannot deliver. This seems to cause an uproar of defiance among many people, and some seemingly jump on the bandwagon when they feel it is popular to do so.Another part to it is the "I quit" threads, which are usually unneeded because it only fuels the uproar, and in most cases is due to someone's impatience or misunderstanding.Everyone needs to take a deep breath, realize that some things in life are not as important as they think they are, and just enjoy living. Contrary to some people's belief, the world it not going to end because of a problem with a payware aircraft. If a particular person is unhappy with their purchase, they are not forced to purchase from that company again (as long as they live in a free psuedo-capitalist economy).

Everyone needs to take a deep breath, realize that some things in life are not as important as they think they are, and just enjoy living. Contrary to some people's belief, the world it not going to end because of a problem with a payware aircraft. If a particular person is unhappy with their purchase, they are not forced to purchase from that company again (as long as they live in a free psuedo-capitalist economy).

You're only partly right. The other half of this is that companies have to start selling software products that work as advertised, and that come with documentation written to be understood not only by licensed pilots but the lesser trained as well (if that's who they're going to sell to), and has been thouroughly checked for grammar, circular sentences, and somewhat for spelling. If I've read it all and already invested several hours in trying to learn but I still don't understand something, I think my responsibility ends on page 191 (191!!???) of the manual, and I deserve some help. Developers, too, need to understand that the universe doesn't begin and end at THEIR keyboard - we all ARE trying to "live life" -- and now "you have my money" so often times they're not helping one bit. Every business in history from the time the first stone wheel was sold to Igor from the next cave over has had customer service issues. What makes these kind of software developers feel so "exempt"? A total disregard and disrespect for the lives of their customers, is what.

Exactly! As long as some developers take money for products that are not fit for purpose, people will quite properly complain. I fail to understand why some flight sim developers, and their supporters, seem to think that the usual business rules don't apply to them.

It's all wrapped up in word called "impatience". Users and devs are subject to lack of patience and things escalate from there... :(

"Impatience" from customers leads to "Frustration" from developers, which then escalates to "Impatience + Frustration" from the customer(s), and so forth, ad infinitum, ad naseaum. It's a viscious cycle that needs to be nipped in the bud by developers (as well as their support personnel!) growing a thicker skin, and resisting the impulse to reply to such posts "off the cuff" instead of stepping back, taking a deep breath, and thinking of a way to reply that's moderate, considerate, and defusing......and if at all possible, helpful! :( No one can possibily control how others act or react. What we can do is control how we act and/or react!

The thing to remember about "i quit" posts is that for every one of these that get posted on a forum there are probably another hundred or so people who have already quit but didn't post about it.

Let's set a few things straight,AAA578 is not a member of the AirSimmer Team, or a moderator.I am the only person who moderates the public forums, besides for occasional moderation from Vasily.We don't entertain topics which are degrading to users having at one another, or at the team. (Thus it was closed)

Let's set a few things straight,AAA578 is not a member of the AirSimmer Team, or a moderator.I am the only person who moderates the public forums, besides for occasional moderation from Vasily.We don't entertain topics which are degrading to users having at one another, or at the team. (Thus it was closed)

That's what I thought too... The guy that asked the complainer to leave was not a moderator at all. no idea where the OP got that from.Seriously though, is this type of thread really necessary? I mean, I'm sure you have something better to do than report here on something that was said at another forum. I have the feeling that the only reason this appeared at the Avsim forums, is because the "incident" happened at the AirSimmer forums, right? had it been PMDG, we would not have heard it here.anthony31fs: indeed, and that begs the question why that one would person would feel the need to say he is leaving. Always when I see such threads I can only think: "Do whatever you want to, I don't really care...".I understand the customer's frustration, but with he release of v1.2 I think it's clear that AS is working on the plane and trying to correct it. So let's give them a break, yes? No need to spill all this stuff all over the net... No need for this kind of thread, anyway. Post as much as you want about the problems you encounter, but this kind of thread seems redundant to me and serves only to discredit AS even more.

My mistake entirely.Apologies all round.

I think it's clear that AS is working on the plane and trying to correct it. So let's give them a break, yes?

But others think that AS shouldn't have taken money for a product so faulty that still needs "working on" some 8 months afer its release and so AS don't deserve a break.

anthony31fs: indeed, and that begs the question why that one would person would feel the need to say he is leaving. Always when I see such threads I can only think: "Do whatever you want to, I don't really care...".

But the company should care. In the real world (not the little cottage industry of flightsim addons) companies spend a lot of money to find out what their customers really think. They do this because they know their profits rely on having as many customers as possible. It's very easy for an FS company to look at one dissatisfied customer and say "well we can afford to do without that one guy, more trouble than they are worth" and write them off but what about the other 100 or so who don't bother complaining? Can they afford to lose these customers? Do they even know they have lost them?

@anthony31fs: Your point is of course a true one and in principle there is nothing to say against it. Companies should, in my mind, always cater for the customer and when there are unhappy ones, see what can be done about it.However...This guy has posted his "I'm leaving" topic 8 months after the release of the basic ASA320. That's 8 months where the AS team has been made abundantly clear that they still have lots of work to do on their model. It has been made clear to them by many other customers and by a not-so-glorious Avsim review. Do you see what my point is? It's simply the time span that has passed here. AS knows their model needs work and they are working on it (otherwise they would have not released v1.2, right?). I don't see a reason to post a "I'm leaving" topic 8 months after the release of the product... It feels like coming two weeks late to a party that has been cancelled and complaining about it being cancelled...