It's like a man buys a donkey from a merchant. The donkey is strong and can pull very heavy loads. The man decides to harness the donkey up with a full load. Now the man decides to put him on a sheet of ice and make him start pulling. Picture yourself as the man, the ngx the donkey and your computer is the ice. It's user error.. not PMDG error. Don't blame the merchant ;) The donkey needs a solid base to "push" off of. Not something "unstable."

While i completely agree that going on and on serves no purpose and as i've said before, i could care less if Sp1 is this week or next week. However to imply that if you are having issues with NGX, it's "user error" is something of a stretch considering some of the theads in this forum and who started them. Sorry, couldn't let that one by. Regards,

I won't comment on whether of not some people on this forum are too entitled or not entitled enough, but I do want to say we sometimes lose sight of the PMDG value proposition. In my opinion this product offers a lot for the money including support and updates. I sympathize with those who cannot get this baby running, but as has been pointed out elsewhere in the world of PCs there are one thousand and one different varieties of rigs to interact with. I will add on more thing. Recently I had an email from a vendor saying version 4.5 had been released for its 757. I hadn't looked at this since I developed my NGX addiction so I installed the update and loaded the sim. The difference between the ambiance of the 757 cockpit and the NGX, not to mention the functionality, was stunning. I am not saying the 757 is bad, I am saying the NGX is so much better it's in a class by itself. So, in addition to being completely spoiled by the NGX, I am inclined to give PMDG high marks for degree of difficulty and execution. I look forward to the service pack release and any of their other products whenever they are released.

I won't comment on whether of not some people on this forum are too entitled or not entitled enough, but I do want to say we sometimes lose sight of the PMDG value proposition. In my opinion this product offers a lot for the money including support and updates. I sympathize with those who cannot get this baby running, but as has been pointed out elsewhere in the world of PCs there are one thousand and one different varieties of rigs to interact with. I will add on more thing. Recently I had an email from a vendor saying version 4.5 had been released for its 757. I hadn't looked at this since I developed my NGX addiction so I installed the update and loaded the sim. The difference between the ambiance of the 757 cockpit and the NGX, not to mention the functionality, was stunning. I am not saying the 757 is bad, I am saying the NGX is so much better it's in a class by itself. So, in addition to being completely spoiled by the NGX, I am inclined to give PMDG high marks for degree of difficulty and execution. I look forward to the service pack release and any of their other products whenever they are released.

And if only the Microsoft had had the same dedication to detail and fixing those details as PMDG, We probably wouldn,t have had half the bugs to contend with in NGX.

Before "crapping" all over PMDG you might want to consider: My FSX was 2 years old on a rig constantly upgraded and God knows how many bottlenecking points. The Sim itself had countles number of add-ons installed and removed and obviously huge amout of software "scrap" remaining within its folders. When I installed the NGX (RC) I was flying it almost flawessly with only occassional freeze. There was no cure for it... I took a radical approach and did a major system overhaul. Fresh FSX with only "must have" addons, and ofcourse updated W7 with all latest drivers. Now the NGX (HF4) runs perfect. Bottom line - instead of whining for SP being released from PMDG, invest some money and time and do a SP on your system.

I AGREE João Alfredo

It's user error.. not PMDG error.

So, how come PMDG were able to completely fix my freezing issues with Hotfix 4 and make the NGX finally work as flawlessly as my over 40 other add-on aircraft, without me changing anything on my system/FSX installation? Was that user error as well? And how come PMDG could remotely fix my user error without ever touching my system? Issues btw, that weren't fixed with Hofixes 1, 2 & 3. With that knowledge, is it so hard to believe that there are still some errors in the product that can occur under certain conditions that are not the user's fault? Issues that most likely will be fixed with SP1?

I have finally taken the plunge and purchased this aircraft. I did wait however until I upgraded my PC so now I can get the whole benefit of a PC that can the run the game I want at a detail and smoothness level I am happy with. ZERO stutters, jumps or freezes.......took spending nearly £400 to get to this level but I think it is worth it...... PMDG, thank you for an amazing product which performs, for me, straight from the download (so far). Any updates and improvements are always welcome though. Only thing I do wish I had was an instruction manual.......whats the key for the brake release again.............

So, how come PMDG were able to completely fix my freezing issues with Hotfix 4 and make the NGX finally work as flawlessly as my over 40 other add-on aircraft, without me changing anything on my system/FSX installation? Was that user error as well? And how come PMDG could remotely fix my user error without ever touching my system? Issues btw, that weren't fixed with Hofixes 1, 2 & 3. With that knowledge, is it so hard to believe that there are still some errors in the product that can occur under certain conditions that are not the user's fault? Issues that most likely will be fixed with SP1?

Patrick. If you are going to quote me, then please be fare and include the correct context. If you had completed that part of my sentence, it would have read "it's user error is something of a srtetch considering some of the threads in this forum and who started them". In other words i am in dissagreement with that implication. I really am not interested in getting into arguements over NGX issues and who's fault they are and how long i should wait for this, that and the other, i merely wished to correct what i feel was an unfair statement implying that anyone having issues doesn't know how to set up a computer. Regards,

Patrick. If you are going to quote me, then please be fare and include the correct context.

Actually I accidently quoted the wrong posting. My reply was geared at Hockeyplaya's claim, which you in turn quoted in your posting, hence the mishap. Sorry about that. There should be a checklist for posting.

WTH? I tried a flight in the NGX today while simultaneously upgrading my iPhone and iPad to iOS 5 and it caused a crash. Is this the sort of performance we can expect from PMDG? d:-) JKSeriously though, I've been running the original download without the hot fixes with only minor issues. I feel pretty fortunate about that, but I am looking forward to SP1. Thanks guys for the great product!Greg Rains

For someone to make a statement that well mine worked great with hot fix 4, 3, 1 or what ever is GOOD for you!! I had the same freeze up issues when I first installed it... Frustrating to say the least as this was the only product doing it and after a few hours of messing with my FSX, I did what some suggested and started from scratch.... Windows 7 64bit Professional with all updates, drivers and had it completely working.... Cleaned old files, cache and defrag the HD. Then I installed my FSX with accelleration.... Remember the key to FSX and add ons is to not get impatient. It takes time you need to install, run, make sure your add on is working and then move to the next and start it all over again. Story being said, 4 days later I have my FSX all installed and ready to go.... 737NGX, no hot fixes, no SP.. Straight as I bought it, working with 14 to 20 fps no freezes. Following some of the tweaking guides helped me get FSX ready for high end addon like this. My system is not much different than anyone elses here with an i7-950, 12 gigs ram, two galaxy GTS-250 1 gig video cards, 2 - 500 gig hard drives. Clean install is one of the best things to do with FSX when it starts acting strange. One of the lessons learned as well, FSX directory on the C: drive not in the x86 folder, I created a FSX addon folder on my C: drive as well and put all the addons in there, and I took ownership of both directories from the System Administrator. Remember with Windows 7, ownership is 90% of the battle. I love this plane, and it was a long wait for PMDG to get it out and in hind sight it was worth it... But its not for everyone, if your system is older or not at least i5 range then you may wanna consider an upgrade. I am looking at new video cards myself at the moment as my next investment into this crazy world of flight sim addiction. Don

i agree it is definitly worth doing some research and learning how to build computers and upgrading your own parts, its really not that hard and cheaper if your know how to do it yourself, I did and i have a great machine for fsx and the ngx both of wich work perfectly, i only added a tweak for vsync and affinity mask and Max texture load everything works great. fsx can be mastered with some know how and trial and error, alot of trial and error

For someone to make a statement that well mine worked great with hot fix 4, 3, 1 or what ever is GOOD for you!! I had the same freeze up issues when I first installed it... Frustrating to say the least as this was the only product doing it and after a few hours of messing with my FSX, I did what some suggested and started from scratch.... Windows 7 64bit Professional with all updates, drivers and had it completely working.... Cleaned old files, cache and defrag the HD. Then I installed my FSX with accelleration.... Remember the key to FSX and add ons is to not get impatient. It takes time you need to install, run, make sure your add on is working and then move to the next and start it all over again. Story being said, 4 days later I have my FSX all installed and ready to go.... 737NGX, no hot fixes, no SP.. Straight as I bought it, working with 14 to 20 fps no freezes. Following some of the tweaking guides helped me get FSX ready for high end addon like this. My system is not much different than anyone elses here with an i7-950, 12 gigs ram, two galaxy GTS-250 1 gig video cards, 2 - 500 gig hard drives. Clean install is one of the best things to do with FSX when it starts acting strange. One of the lessons learned as well, FSX directory on the C: drive not in the x86 folder, I created a FSX addon folder on my C: drive as well and put all the addons in there, and I took ownership of both directories from the System Administrator. Remember with Windows 7, ownership is 90% of the battle. I love this plane, and it was a long wait for PMDG to get it out and in hind sight it was worth it... But its not for everyone, if your system is older or not at least i5 range then you may wanna consider an upgrade. I am looking at new video cards myself at the moment as my next investment into this crazy world of flight sim addiction. Don

I see what you're saying Don but I have an i5 2500k system that I built and installed everything from the ground up and still have the issues . When it works it works great but when it doesn't I'll just get a crash straight to the desktop. I just think theres instabilities that were overlooked. -Matt ChaseUSCG (Student Naval Aviator)

For someone to make a statement that well mine worked great with hot fix 4, 3, 1 or what ever is GOOD for you!! I had the same freeze up issues when I first installed it... Frustrating to say the least as this was the only product doing it and after a few hours of messing with my FSX, I did what some suggested and started from scratch.... Windows 7 64bit Professional with all updates, drivers and had it completely working.... Cleaned old files, cache and defrag the HD. Then I installed my FSX with accelleration.... Remember the key to FSX and add ons is to not get impatient. It takes time you need to install, run, make sure your add on is working and then move to the next and start it all over again. Story being said, 4 days later I have my FSX all installed and ready to go.... 737NGX, no hot fixes, no SP.. Straight as I bought it, working with 14 to 20 fps no freezes.

I've stated that I've had no real issues running any of the four hot fixes.. But it's not to gloat or getsnarky. Actually, your post shows the reason I say that. When the majority can run a program,but a few can't, it's more than likely going to be a local issue. And some of the issues can bepeculiar and really hard to weed out.But your case is a prime example of where the issues were more local OS/FSX related thanthe plane itself.The NGX is not perfect. I've seen a few issues here and there. So I'm sure some non-runissues people had were due to the NGX. They have already patched many of those.But it's just as easy to have local issues cause the trouble.Maybe one reason I've had few problems is I'm also running a fairly fresh install ofFSX Gold with Acceleration. I upgraded a few months before the NGX came out.In fact, the drive that held my sim and NGX actually crashed 3-4 weeks after I gotthe NGX. So I had to install everything all over again. But luckily it still ran the same.But anyway, the ones that claim to have little problems say this so some peoplewill have an indicator that the plane *is* capable of acting right if everything with thesim and OS is right. Truly bad code will tend to effect everyone without exception.But when you have issues that only effect a few, that can be strong indicator thatthe issue is local rather than with the airplane.So if I'm not having issues, but some are, I feel I'm doing a public service statingthat the plane is capable of working normally. That way people know to carefullylook at the whole big picture instead of instantly throwing all the blame on PMDG.Your case was a prime example of showing how this can happen. You fixed thelocal issues, and you are now running OK. With the original version too..

I've stated that I've had no real issues running any of the four hot fixes.. But it's not to gloat or getsnarky. Actually, your post shows the reason I say that. When the majority can run a program,but a few can't, it's more than likely going to be a local issue. And some of the issues can bepeculiar and really hard to weed out.But your case is a prime example of where the issues were more local OS/FSX related thanthe plane itself.The NGX is not perfect. I've seen a few issues here and there. So I'm sure some non-runissues people had were due to the NGX. They have already patched many of those.But it's just as easy to have local issues cause the trouble.Maybe one reason I've had few problems is I'm also running a fairly fresh install ofFSX Gold with Acceleration. I upgraded a few months before the NGX came out.In fact, the drive that held my sim and NGX actually crashed 3-4 weeks after I gotthe NGX. So I had to install everything all over again. But luckily it still ran the same.But anyway, the ones that claim to have little problems say this so some peoplewill have an indicator that the plane *is* capable of acting right if everything with thesim and OS is right. Truly bad code will tend to effect everyone without exception.But when you have issues that only effect a few, that can be strong indicator thatthe issue is local rather than with the airplane.So if I'm not having issues, but some are, I feel I'm doing a public service statingthat the plane is capable of working normally. That way people know to carefullylook at the whole big picture instead of instantly throwing all the blame on PMDG.Your case was a prime example of showing how this can happen. You fixed thelocal issues, and you are now running OK. With the original version too..

Understandable but should people have to go through this much trouble to get it to work? -Matt ChaseUSCG(Student Naval Aviator)

Dont know if anyone posted yet but the first pic of the 700 is on pmdg's wall/