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NGX download link expired?

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Since the SP1 is out I would like to make a clean reinstall as per RSR instructions. However I cannot download the base installer. I used to download the installer through the e-commerce -> previous orders -> my NGX order -> Download URL.Now It says "Note: This URL has expired."Do I miss something? Or how do you guys re-download your base installers?thanksIgnat Ignatov

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You should be able to navigate to your folder where all your downloads are stored and find the 'PMDG_737_8900_NGX' folder with the installer in there.

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Umm, can you explain "for dummies"? blush.png
He means that where did you download the origianl installer which folder or did you just delete it one you installed it. If you go to tools and click view downloads it will tell you which folder or where you have downloaded. if you havnt deleted it the installer should be there some where. Another option is to go to your start option and in the seach box type ngx in and it will bring up where the ngx is it does on mine anyway.

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I already looked there. Still need to re-download it. Any suggestions?
Mnnn than if you have looked and did a search for it than theres no option but to buy the extended download option $4.95 i think it cost now.

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hisame for me i have buyed the ngx and the extended download option and i have no download link

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hisame for me i have buyed the ngx and the extended download option and i have no download link
think you need to send a support ticket at the same time when you purchase it and they will send a email back to you

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hisame for me i have buyed the ngx and the extended download option and i have no download link
You have to submit a ticket requesting another download. Then they check to see if you bought the extended download and then you get sent an email with the link. I bought the extended d/l and submitted a ticket yesterday and am still waiting for the link. Being the weekend I would not expect it till Monday.

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You have to submit a ticket requesting another download. Then they check to see if you bought the extended download and then you get sent an email with the link. I bought the extended d/l and submitted a ticket yesterday and am still waiting for the link. Being the weekend I would not expect it till Monday.
Don't know if the weekend has anything to do with it. I wanted to download the base pack with SP1 included but like some other forum members I found my original download link had expired even though I had purchased the extended download option. So this afternoon (Sunday here in New Zealand) I submitted a support ticket. Late tonight when I came home from a meeting, there was no email from PMDG support but I logged into my PMDG account and found my download link re-activated for another nine days. So they DO seem to work in the weekend (bless them im%20Not%20Worthy.gif ) and my request got complied with. What more can one ask ?! Eric, you may want to check your PMDG account : your extended D/L link may have been re-activated despite you not receiving explicit notification.

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Weird thing is, I never purchased the ext download, and was able to download base pack, as my link was still active, They must have forgot about me.

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Weird thing is, I never purchased the ext download, and was able to download base pack, as my link was still active, They must have forgot about me.
Lucky you !!

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Just a suggestion but keeping your NGX installer with Hotfix 1 2 3 seperate from SP1 would probably be a smart idea. The reason being if you download the all in one installer your stuck with that version for good and can't do any more testing if a problem arises with SP1.Example: Something is causing a crash in SP1 but you can't figure it out. But since you only got the installer with SP1 included there is no way to go back to Pre-SP1 to do any troubleshooting.My installer had Hotfix 1 2 3, and I installed that and then SP1 over top and had Zero issues last night from ENGM to BIKF. Of course I fly in 2D Panel mode. But here is a another thought. I think some people way overdo it on the graphics settings. A good way to test and troubleshoot this would be to fly in 2d panel mode for that one flight so you can see if it causes a crash. If you do not crash where you did with virtual cockpit then it is possible your pushing the limits too much and need to tone some settings back a bit.

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i sign up for support, and i am still waiting for an email to verify my account. I am not able to fly this weekend.

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Posted Today, 09:03 PMi sign up for support, and i am still waiting for an email to verify my account. I am not able to fly this weekend.
I do not think if you put in a support ticket that they email you back. Go back and check the status of your ticket and look for a reply to your question there.

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Yes, log in and check your ticket. Mine was handled in 2 hours yesterday.I also didn't receive an email when Paul answered my ticket and unlike most users, I've got my own domain & complete control over the email accounts. None of the filtering for that address is done on the server, it all goes to my laptop & gets filtered from there so it would have appeared in one folder or another.

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When i purchased the program, i didnt purchase a download extention. i actually did not remember that been an option. What do i do in this case? My link is still dead and i am not getting any emails from PMDG.

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When i purchased the program, i didnt purchase a download extention. i actually did not remember that been an option. What do i do in this case? My link is still dead and i am not getting any emails from PMDG.
I did not either with my original purchase. Log back into your account, purchase the d/l extension for $4.95. Then open a support ticket selecting redownload option for the pulldown menu and submit your ticket. After a short time, once they see you have purchased the extension they will reactivate your link for 10 days. Thats it.

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Guys, there is some misunderstanding here going on. At no point of my purchase I don't remember being told that the download link will work for X time and it would be a good idea to keep the installer on my computer and the other option for an extended download service for $4.95. I don't think that's fair to be honest. I certainly don't mind the 5 bucks but I don't like such nontransparent practices.I will post a support ticket too.

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I did not either with my original purchase. Log back into your account, purchase the d/l extension for $4.95. Then open a support ticket selecting redownload option for the pulldown menu and submit your ticket. After a short time, once they see you have purchased the extension they will reactivate your link for 10 days. Thats it.
i believe once you purchased the extended download link it valid for a year i think i could be wrong but iam sure iam right
Guys, there is some misunderstanding here going on. At no point of my purchase I don't remember being told that the download link will work for X time and it would be a good idea to keep the installer on my computer and the other option for an extended download service for $4.95. I don't think that's fair to be honest. I certainly don't mind the 5 bucks but I don't like such nontransparent practices.I will post a support ticket too.
why wouldnt you keep tthe installer on your pc thats what most of us do just in case we need to reinstall again, i got the original and the latest installer in my ngx folder plus i backed up my drive to an external drive as well

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Very interesting thread. Personally I have downloaded and backuped the base package, all hotfixes issued so far and the -6700 extension.I cannot understand, like some of you, why there is an extended dowload service to pay if I want to download again the software. It is not also mentioned, when I bought the NGX, that the download link will expire within XX months or days or years. For now, but only few months passed since my purchase, my download link is still alive and reachable from "previous orders" section. I obviously return on the PMDG website only if I cannot recover my backuped installer files, but I am asking myself if one year from now those links will be still available.Thanks bye.

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same here...i cant download the installer ohmy.pngSo i have to pay 5$ for re-download again what ive paid already...wow...time to move away from this hobby

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Just came across this problem. I have to pay to re-download what I already paid for, huh?Wow. Nice going, PMDG. Great...

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Just came across this problem. I have to pay to re-download what I already paid for, huh?Wow. Nice going, PMDG. Great...
Cost you about $5.00. Small price to pay for not backing up your original download

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Cost you about $5.00. Small price to pay for not backing up your original download
man, can u tell me/us how i can download and keep the installer that include the SP1 if when it has been released the link was already expired? its my fault if the SP1 has come out almost 3 months after the released? this is a no-sense? if PMDG has this policy they HAVE to count from the DEFINITIVE RELEASE and give us the chance to download the definitive installer without paying 5$. then if after 2 months after definitive installer the link is expired, ill be happy and undestanding to spend 5$ like a donation for this amazing addon.

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