There is now a small patch available on their website that fixes the fuel pump issue.

Indeed it does. PASI to PAKT at dusk for this evening's flight, as this patch got me out of the JetProp for at least today. Nice to be able to push the right buttons for the startup sequence. A little thing, but a very nice plane just got a wee bit better.Scott

Hmmm where do I find the update? I checked the update page at the Carenado web site and I don't see it listed.CheersTed**edit**Let me guess....since I make all my FSX purchases via the FlightSim Store site I will have trouble getting the patch? Grumble grumble lol.

Well I logged into my account over at carenadoHere it show expired. And even when clicking on the link it do not download anything

C337H SKYMASTER HD SERIES FSX(Act.) C337H FSX - Service Pack 20110907Exp.) C337H FSX - Service Pack 20120124(Exp.) C337H FSX - Fuel Pumps issue

any help will be appreciated

Edited February 24, 201214 yr by bliksimpie

Oh look...a service pack I missed too!I will just have to email them I suppose.Grumble grumble.

Here it show expired. And even when clicking on the link it do not download anything

Yeah, I don't understand the "expired" tag on either of these. The "Service Pack" doesn't appear to contain that much from reading the description - just a number of other small fixes. The DL links didn't work for me either, so I clicked the option to email me the links. Those worked. Curiously, after doing this, the DL links also worked. I never looked to see if they were the same.Scott

I almost hate to ask this....but if the model was purchased through via FSS or some other reseller is there an alternative method for registration and getting the patches other than via email request?

is there an alternative method for registration and getting the patches other than via email request?

Unfortunately, I don't think so. I'd try contacting the reseller on this.This is frustrating. I purchased 4 of my 5 Carenado planes directly from them, and the 5th through a reseller who was having a huge sale at the time. Even as a registered user at Carenado's site, I only see update info on the 4 I've purchased directly. For the 5th, I would have to jump through hoops for just-released patches and so on.Scott

This is from the support section of the web site under General Topics: Carenado Support posted this on Jan 24 21:54If you buy a product from any reseller and there is no public patches or service pack at our Updates section (upper right corner of our webpage), you don´t need it. In most of the cases packages from resellers already have all the patches included.and also this under My Account: I bought a Carenado product from a reseller. It is possible to have it registered at Carenado?Carenado Supportposted this on Jan 24 21:37Sorry, that it is not possible.Every reseller has its own download, install and sales system which is not connected with ours.Seems like an odd policy, why do they sell them through other retailers and then not allow you to join in on there website? Go figure. Does not make them sound customer friendly.

Edited February 24, 201214 yr by lilgus

This is from the support section of the web site under General Topics:If you buy a product from any reseller and there is no public patches or service pack at our Updates section (upper right corner of our webpage), you don´t need it. In most of the cases packages from resellers already have all the patches included.

Errrr....not if the product was purchased in October 2011 and the patch/SP came out this month!But no worries...I sent them an email and am sure they will sort it out.**edit**As I typed the above I got the reply from Carenado!

i got mine from aerosoft in december. so how do i get this patch?

I emailed Carenado quoting my purchase number and a polite request-viola....file sent :(

thanks. i did likewise and they sent me the patch.

G'day everyone. I took the advice given here to email the support team and I also received the update via an email reply.Cheers.Pete.