Wow... why does this always happen??

 

First, Windows 8 is junk... and that's being polite.  It wasn't designed to be used by you on your desktop PC.  It's designed for a phone.  It's primary focus was phone behavior.  No more, no less.

 

Second, Microsoft is absolutely horrid about ensuring that any new OS release is easily compatible with prior versions in the third-party software department.  In fact, they really could care less if anything they do in a new OS release breaks backwards compatibility.

 

Third, it's a fact that most software that you purchased for a prior OS version that has issues with any new OS version will cost you money to correct/update the software.

 

Demanding a developer do something... waste of time.  Asking is the only legitimate position you have as a customer.

 

If I were to give a developer advice regarding this... any updates to their products to support Windows 8 should be a full cost product (as in sold separately) because having to rework a product to support crap code from Microsoft is not a 5 minute task and costs money.

 

If I were to give a consumer advice regarding this... if a developer offers you a free resolution to your issue... sit down, shut up and be thankful.  Complaining that someone gave you free technical support and gave you a free fix to a problem you have with your system is just plain petty.

I recently disabled Windows Defender for my FSX directory. I'll give the Cirrus another try.

I recently disabled Windows Defender for my FSX directory. I'll give the Cirrus another try.

Mark, don't forget the other settings as outlined up thread and happy flying.

Win 8 runs FSX better than Win7 and very few problems would be encountered if the FSX installation was set up correctly before attempting to make changes and install addons. After installing FSX and before doing anything else open Explorer and choose the FSX program files folder and in security properties set Write and Modify permissions for the Users group and allow changes to affect all subfolders. Now go ahead and install addons. :}}

very few problems would be encountered if the FSX installation was set up correctly before attempting to make changes and install addons. After installing FSX and before doing anything else open Explorer and choose the FSX program files folder and in security properties set Write and Modify permissions for the Users group and allow changes to affect all subfolders. Now go ahead and install addons. :}}

Thanks Steve. See folks, another confirmation of users having to take back their OS if using FSX with Win8...

Quick question Steve. How about problems with installation of FSX with SP1 and SP2 and/or Acceleration on Win8 prior to the outline you provided here?

This story has a happy ending, though an unexpected one!

 

Prior to the motherboard failing (it was fine with FSX until it failed), I was unable to get the Eaglesoft software working, despite my considerable technical skills. I tried every single suggestion above and others I found in postings on other sites. No dice...didn't work. Who knows why? Could be FSX's fault for all I know. Or not. All I know is this technical guy couldn't get it to work.

 

The PC was returned.

 

Then I light bulb went off. I had an old but fast XP machine in the garage ready for a trip to the recycler. It had FS9 on it and MegaScenery...and even a 1920 hyper fast video card I installed myself. So I fired her back up and everything worked. Then, I purchased Eaglesoft's FS9 version. 10 minutes later I was up and running.

 

This is a great product and it does most of what I need.

 

To N400QW: As a software developer myself, I know it's not unusual to have teething pains with a new product on a new version of Windows. It usually takes my developers weeks or months to work them all out. Not until many people try installations do you even hear about the problems. My suggestion to you: Consider listening to your customers who are having problems instead of insulting them in private e-mails and in public.

 

The hallmark of good management is to listen and respect the customer, even when you think the customer is an idiot (which you obviously do in this case). This approach allows you to "rise above" and demonstrate you are truly customer-focused. This is the first time in my life I have been insulted for trying to get someone's product working.

 

Your product is great. I will tell others about it and have already presented it to my Flight School as a recommendation for students. I purchased the FS9 version online last night. I hold no grudge against you personally, and wish you all the best!

 

I consider this matter closed and do not plan to monitor additional exchanges.

 

Thanks all. In spite of the challenges, we should support this vendor who is doing great things for our hobby!

Quick question Steve. How about problems with installation of FSX with SP1 and SP2 and/or Acceleration on Win8 prior to the outline you provided here?

 

MS chose to make Windows more robust from malware attacks with Win7, and even more so with Win8.

 

The main problem that came from installing Win7 was the lack of Admin permissions that the regular user gets. With WinXP we all had Admin permissions and had free access to all directories, but not now. The simplest way to resolve a whole load of problems when using FSX and installing addons and editing aircraft and so on, is to set the folder permissions as I said once the install is completed. Now if that's done before installing SP1, SP2 or Acceleration there are no worries since any further updates pick up the permissions of the folder. Anyhow, the folder can be reselected and the permissions updated again to be sure. Making the Users Group have access to read/write the FSX program files folder solves most problems.

 

All the best

I was unable to get the Eaglesoft software working, despite my considerable technical skills. I tried every single suggestion above and others I found in postings on other sites. No dice...didn't work. Who knows why? Could be FSX's fault for all I know. Or not. All I know is this technical guy couldn't get it to work.

Now you can see why we refuse to offer OS Support for Win8. The primary reason is that we can't and won't do "System Support" for users.

We are not present to see what users are doing or not doing with their Local System or Settings and will not do "Marathon System Support Sessions" for users.

If users insist that we perform such duties under threat and I quote "But this will be discussed at length on the forums." then you have forfeited support.

To date you've made no post in our own support forums but have chosen public forums to post things which could have been handled otherwise.

 

 

 

To N400QW: As a software developer myself, I know it's not unusual to have teething pains with a new product on a new version of Windows. It usually takes my developers weeks or months to work them all out. Not until many people try installations do you even hear about the problems. My suggestion to you: Consider listening to your customers who are having problems instead of insulting them in private e-mails and in public.

 

The hallmark of good management is to listen and respect the customer, even when you think the customer is an idiot (which you obviously do in this case). This approach allows you to "rise above" and demonstrate you are truly customer-focused. This is the first time in my life I have been insulted for trying to get someone's product working.

So now you take it upon yourself to preach good management after forfeiting support and taking this to public forums to cast us in some role you imagine we must play?

Sorry, we'll pass on that. But thank you for realizing that the Cirrus is a fine product and for showing/telling your flight school as well.

MS chose to make Windows more robust from malware attacks with Win7, and even more so with Win8.

 

The main problem that came from installing Win7 was the lack of Admin permissions that the regular user gets. With WinXP we all had Admin permissions and had free access to all directories, but not now. The simplest way to resolve a whole load of problems when using FSX and installing addons and editing aircraft and so on, is to set the folder permissions as I said once the install is completed. Now if that's done before installing SP1, SP2 or Acceleration there are no worries since any further updates pick up the permissions of the folder. Anyhow, the folder can be reselected and the permissions updated again to be sure. Making the Users Group have access to read/write the FSX program files folder solves most problems.

 

All the best

Thanks Steve, this surely adds to clarification for many Win8 users who may still wonder about Admin and Specific Folder Permissions as well as User Group Access. B)

 

 

Well, with everything installed, Eaglesoft informed me that their software doesn't run yet on Windows 8:

 

I suggest Eaglesoft informed you at the time of purchase which operating systems the Cirrus would run on - Windows XP/Windows Vista/Windows 7, 32/64 Bit. Maybe you should have noted that before you installed Windows 8?  

Thanks Steve, this surely adds to clarification for many Win8 users who may still wonder about Admin and Specific Folder Permissions as well as User Group Access. B)

 

No worries, it's not necessarily a fault or an oversight when certain sticky situations with any kind of set-up may be encountered. I find some really strange behaviour on some systems. :rolleyes:

This story has a happy ending, though an unexpected one!

 

Prior to the motherboard failing (it was fine with FSX until it failed), I was unable to get the Eaglesoft software working, despite my considerable technical skills. I tried every single suggestion above and others I found in postings on other sites. No dice...didn't work. Who knows why? Could be FSX's fault for all I know. Or not. All I know is this technical guy couldn't get it to work.

 

The PC was returned.

 

Then I light bulb went off. I had an old but fast XP machine in the garage ready for a trip to the recycler. It had FS9 on it and MegaScenery...and even a 1920 hyper fast video card I installed myself. So I fired her back up and everything worked. Then, I purchased Eaglesoft's FS9 version. 10 minutes later I was up and running.

 

This is a great product and it does most of what I need.

 

To N400QW: As a software developer myself, I know it's not unusual to have teething pains with a new product on a new version of Windows. It usually takes my developers weeks or months to work them all out. Not until many people try installations do you even hear about the problems. My suggestion to you: Consider listening to your customers who are having problems instead of insulting them in private e-mails and in public.

 

The hallmark of good management is to listen and respect the customer, even when you think the customer is an idiot (which you obviously do in this case). This approach allows you to "rise above" and demonstrate you are truly customer-focused. This is the first time in my life I have been insulted for trying to get someone's product working.

 

Your product is great. I will tell others about it and have already presented it to my Flight School as a recommendation for students. I purchased the FS9 version online last night. I hold no grudge against you personally, and wish you all the best!

 

I consider this matter closed and do not plan to monitor additional exchanges.

 

Thanks all. In spite of the challenges, we should support this vendor who is doing great things for our hobby!

 

It's probably worth pointing out to other users of this forum - This guy is COMPLETELY wrong. I and many other users have had nothing but positive experiences with Ron & the team from Eaglesoft! They often go above and beyond to help in fact, I have personally found them more customer focused than most of their competitors! As someone who works in a technical environment, I can understand when they say that they can not support all their products on every platform. There has to be a cut-off point, you can not expect constant and on-going development on a piece of complex software, that has only cost you £35.

you can not expect constant and on-going development on a piece of complex software, that has only cost you £35.

 

Exactly - a welcome breath of realism = especial when you got what you originally paid for!

I and many other users have had nothing but positive experiences with Ron & the Team from Eaglesoft! They often go above and beyond to help in fact, I have personally found them more customer focused than most of their competitors!

 

 

I suggest Eaglesoft informed you at the time of purchase which operating systems the Cirrus would run on - Windows XP/Windows Vista/Windows 7, 32/64 Bit. Maybe you should have noted that before you installed Windows 8?

Our thanks for the support fellows but we have drawn the line at system setup/maintenance issues which have nothing to do with our products.

Those fall into local user issues which neither MS nor Eaglesoft can afford to support. MS can charge for their support while Eaglesoft cannot.

 

We are now pleased to provide the feedback from recent tests run by an IT pro running Win8 and FSX that ALL FSX Eaglesoft Products do indeed run well on Win8 when users take steps to regain proper control over their Win8 OS.

For us it is good news that our customers can now know that issues presented are NOT related to our Aircraft but other issues entirely. :rolleyes:

 

PS, We will of course update this information on our site, forums, and documentation as time permits.

The simplest way to resolve a whole load of problems when using FSX and installing addons and editing aircraft and so on, is to set the folder permissions as I said once the install is completed.

Just wanted to point out that by installing outside of the OS program files dir one can also accomplish the same result as on my config outlined above.

 

Doesn't imply one way is any better than the other as the objective is to not have the normal restrictive permissions.