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MarnoKoen

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I can't for the life of me understand this! I now have to pay $5 to download my product again, which I paid $90 for to get in the first place? How can this be?

 

It's absurd and I have never heard of anything like it. I recently formatted my PC, didn't backup the B77LR for some reason and now another $5 has to be paid before I can get MY product again!?

 

Marno Koen

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I can't for the life of me understand this! I now have to pay $5 to download my product again, which I paid $90 for to get in the first place? How can this be?

 

It's absurd and I have never heard of anything like it. I recently formatted my PC, didn't backup the B77LR for some reason and now another $5 has to be paid before I can get MY product again!?

 

Marno Koen

 

Yep, it's absurd, but for some reason people here on Avsim thinks it's normal. I'm afraid the only way to avoid that is to backup your files, maybe save them to a dvd or something of the sort. PMDG is the only company that does this, but as long as people continue paying $5 to download something they already bought, they have no reason to stop....

 

Cheers!

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As Stefano said, back up your installer. But at least they're not charging you another $90.

 

Now onto the $5. I remember reading something about they have server or bandwith bills to pay or something. Could just be talking out my butt so take it with a grain of salt.

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As Stefano said, back up your installer. But at least they're not charging you another $90.

 

Now onto the $5. I remember reading something about they have server or bandwith bills to pay or something. Could just be talking out my butt so take it with a grain of salt.

 

If that is the justification, it's pretty pathetic.... I get unlimited bandwith on my personal website with a hosting solution that costs me $20/year, I doubt a company like pmdg has any kind of trouble with that....Besides, all the other payware companies don't do this, only PMDG....

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When you downloaded the product it states that the link is only good for a certain time. Knowing that, you should have simply saved a copy of the installer on your HD, a flash drive, and or a DVD. I can see why you would be mad if PMDG didn't state that on your download link, but since it's written on the link it's no one's fault except for the user if they didn't take the time to make a backup or multiple backups.

 

Of course it's always easier to blame someone else for not doing what you should have done in the first place which is make a backup.

 

Jim Burke

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If I were you guys I'd get my flame suit good and ready before the die-hard PMDG defenders show up!

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When you downloaded the product it states that the link is only good for a certain time. Knowing that, you should have simply saved a copy of the installer on your HD, a flash drive, and or a DVD. I can see why you would be mad if PMDG didn't state that on your download link, but since it's written on the link it's no one's fault except for the user if they didn't take the time to make a backup or multiple backups.

 

Of course it's always easier to blame someone else for not doing what you should have done in the first place which is make a backup.

 

Jim Burke

Couldn't have put it any better Jim.

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Hi,

 

 

 

It's absurd and I have never heard of anything like it.

 

No, to me it's not. You buy an installer, not a permanent link or permanent storage for that installer.

 

Furthermore, if you compare with a CD/DVD you would have bought, it is the same. It is up to you to keep it in a safe place.

Would you go to a shop claiming that you have lost your DVD and asking for a free new one?

 

Don't get me wrong, my point is not to be aggressive, but as we are warned that the link is not permanent, we have the responsibity to back the installer up.

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Couldn't have put it any better Jim.

+++1

Hi,

 

 

No, to me it's not. You buy an installer, not a permanent link or permanent storage for that installer.

 

Furthermore, if you compare with a CD/DVD you would have bought, it is the same. It is up to you to keep it in a safe place.

Would you go to a shop claiming that you have lost your DVD and asking for a free new one?

 

Don't get me wrong, my point is not to be aggressive, but as we are warned that the link is not permanent, we have the responsibity to back the installer up.

++++2

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Hi,

 

 

No, to me it's not. You buy an installer, not a permanent link or permanent storage for that installer.

 

Furthermore, if you compare with a CD/DVD you would have bought, it is the same. It is up to you to keep it in a safe place.

Would you go to a shop claiming that you have lost your DVD and asking for a free new one?

 

Don't get me wrong, my point is not to be aggressive, but as we are warned that the link is not permanent, we have the responsibity to back the installer up.

 

But that's exactly the point, you are not buying a CD/DVD... You bought a digital product, you should be able to access it any time you like. They don't have the cost of producing and printing the DVD, the boxes, don't have the cost of shipping, storing, etc. But it still costs just as much as their boxed products always cost. So why shouldn't we be able to download it whenever we want?

If I were you guys I'd get my flame suit good and ready before the die-hard PMDG defenders show up!

 

Seems you were too late, by the time you posted they were already here!

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If I were you guys I'd get my flame suit good and ready before the die-hard PMDG defenders show up!

It's not about being a PMDG defender, but about doing the right thing and putting blame where it belongs. When you purchase something and it says the link is only good for X amount of time and it's doesn't clink in your mind to make a backup or multiple then guess what, it's no one's fault but your own. Maybe the OP has learned his lesson to read what the download link page said and will take appropriate action next time.

 

At least this was a cheap lesson to learn as $5 is not to bad a price to pay. Some mistakes have a lot worse ramifications and cost more to fix.

 

 

Jim Burke

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I don't know the price of the boxed version, haven't checked that. I agree that a digital version could have a discount due to the reasons you state.

But I still disagree regarding the permanent availability of download. :wink: You have bought a product not a storage...

And there is still a difference here with the DVD exemple.

If you want a new DVD, you have to pay full price while here, you pay only 1/18 of the price to get the same product!

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Superbly put, Jim. I've just built a new system from scratch and had no problems whatsoever, other than having to re-activate because I fully read the T&Cs, backed-up all my installation files, and was good to go next time around. It's common sense, as you state it, Jim, not fan-boyism.

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I don't know the price of the boxed version, haven't checked that. I agree that a digital version could have a discount due to the reasons you state.

But I still disagree regarding the permanent availability of download. :wink: You have bought a product not a storage...

 

Please, point me to another company that sells digital goods and has the same policy... It's not about storage, they have to store their product anyway, you bought the product and you should have access to it.

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It's not about being a PMDG defender, but about doing the right thing and putting blame where it belongs. When you purchase something and it says the link is only good for X amount of time and it's doesn't clink in your mind to make a backup or multiple then guess what, it's no one's fault but your own. Maybe the OP has learned his lesson to read what the download link page said and will take appropriate action next time.

 

At least this was a cheap lesson to learn as $5 is not to bad a price to pay. Some mistakes have a lot worse ramifications and cost more to fix.

 

 

Jim Burke

What if you make a backup, your link expires, and then the next day you have a systems crash? It's not always "no one's fault but your own'. 

And $5 isn't a steep price, but it isn't nothing either. Also, as much as I like and respect what PMDG does for the FS community, sometimes it seems like people here think they can do no wrong. I'm sure if a company like CS had this policy and PMDG didn't, people would be slamming them for being greedy. 

 

Of course, even though I don't like the practice it doesn't mean it will change. I'll bet anyone $5 that PMDG doesn't remove the re-download fee!  :P

Flame_Retardant_Suit_%252F_Aluminized_Fi

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It seems we have different opinions on that topic and we won't agree anyway. So no need to go further.  :wink:

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It seems we have different opinions on that topic and we won't agree anyway. So no need to go further.  :wink:

 

Yeah, we won't agree and PMDG won't change a thing anyway, so moving on...

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What if you make a backup, your link expires, and then the next day you have a systems crash? It's not always "no one's fault but your own'.

And $5 isn't a steep price, but it isn't nothing either.

That's why I said make a couple backups. I put a copy on my HE and a copy on flash drive.

 

Sure there are many hypothetical things you could argue, link expired then dog ate flash drive, house burnt down, tornado swept house away with backups, etc. Sure in unlikely circumstances then yes, it wouldn't be your fault since you took the right steps.

 

We're not talking about those circumstances though. This is about a fellow who either didn't read the link warning about the limited time the link is good for or just didn't bother to make a backup for whatever reason.

 

Yes, $5 isn't nothing, but if the OP can afford a rig to run FSX and afford to by the PMDG products, then he can probably afford the 5 to replace it and will have learned his lesson. At least he doesn't have to pay full price to replace it.

 

Jim Burke

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Call me old fashioned, but I'm still of the belief that the burden should remain with the customer when it comes to properly protecting their purchases.  I didn't throw away my old CDs (and floppies) when I finished installing things.  Now, when I get digital software, I back it up on external media (both an external hard drive and a CD).

 

There are positives to both operations, just as there are negatives.  To those arguing that it is unacceptable, or perfectly acceptable, both sides need to wake up and smell the proverbial coffee.  Neither side is a perfect choice: permanent downloads come at a cost of absorbing the increased bandwidth (an unknown and variable cost, mind you), along with an increased exposure to piracy (a permanent link has a higher risk exposure, regardless of download limits, when compared to expiring links); non-permanent downloads come at a cost of time for re-enabling links when a verified customer is established.

 

It's fine to have an opinion, but you have to remember that different businesses run themselves differently.  UAL charges for bags.  SWA doesn't.  They're generally going after different markets, and have different settings to make those decisions.  I, personally, think that charging for bags is somewhat dumb (not only for the nickel and diming impression it gives off, but for the inevitable arguments and delays that comes from telling Joe Dude that his "carry-on" will have to be checked...and the following abuse of gate-check bags), but at the same time, UAL makes a ton of money from it.  Who am I to tell them that they're wrong for making a bunch of money from it.  It's their business choice, and it clearly didn't drive too many customers away or they wouldn't be making money from it.  Would they make more if they didn't?  Who knows...I sure don't, so I'm not going to criticize their choice of business practice other than to say I don't prefer it.  It's not absurd, or unreasonable.

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Hey folks,

 

I'm annoyed concerning the following:

 

I bought a new PC 'cause the old one was to slow for running the 777. Now I wanted to install the 777 as quick as possible. My backup-file is on a HDD stored in my office. My new PC is at home. So I decided to pay the 4,95$ to get a new download-link and the 777. I thought, this would be much easier and faster than to go to my office at my free-day...

 

The thing I had not considered is, that I had to open a ticket at the support after buying the re-download. A PMDG-Member has to send me a new link, after checking manually if I bought the full 777base-pack before. Now I am waiting half the day - and I think I'll have to wait until this evening, cause the guys (in the US) sleep when I'm awake and are awake when I (Europe) sleep. 

 

They're programming an aircraft like this, and it's not possible to check automatically that I've bought the 777 basepack at the release day (it's even shown in my order-overview)?? That is really customer-unfriendly and upsets me today.

 

Tomorrow I'm in my office and could take my backup-file - I think I won't get the download link much faster. An obvious hint, that I've to wait until the customer-Support sends me a new link, would have been great....

 

When I buy software online, I expect that I get the product after buying - regardless if it's a new download or a re-download...

 

Regards, Jack

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* Normal response time is less than 24hrs. Worst case response time may take 48hrs for this service due to weekends, holidays or other service interruptions.

 

This information is actually available in the product description under the "more details" link.

 

While I feel for your dilemma, you knew what would happen all along.

 

Otherwise, see what Kyle said.

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I'm annoyed concerning the following:

 

While I somewhat understand your annoyance (it's 2014, systems could automatically check your info), the option isn't billed as "faster than you getting to your backup."  It's billed as "an option for you to get an extra file since you don't have any other option."

 

It's being offered to give people options when they have lost their original file.  You attempted to buy it as an option to get to a new file, faster.  That's not what the service is meant for.

 

...that's like me buying an airline ticket to have dinner.  Sure, dinner is offered, but that's not the point of the service.

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No arguing with your logic, Kyle. You sure you were not watching too many Perry Masons when growing up?

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