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Muskoka

X-Aviation issues with download resets

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Just curious if anyone else has had problems trying to get their download resets sorted out at X-Aviation? I posted last Sunday on their site that I had a watermark in the DC3. It was suggested I had an old version, so I requested a reset through the ticket system, and made it known in my post that a request had been sent. I received notification from the ticket system within 30 seconds, but have not heard, or received anything since. I'm sure I've asked in the past for resets, and not had a issue, other than it sometimes took days.

 

Today I have twice asked in my original thread over there if someone could reset the DC3 for me as it's now 5 days, and once in a new thread in the DC3 Support section, only to see that all three posts have been deleted? I have no idea what's going on over there, or why my requests are being deleted, but it's getting to be very annoying. I do have screenshots of the posts, so I know they were in the system, and are now deleted.

 

I paid for the product in 2012, and for the updates, which come with it free of charge, so, as a paying customer I expect a vendor to fulfill their end of the agreement. I have no idea why this isn't happening, and why I'm being forced to ask here if anyone else here has experienced the same?

 

I've sent a PM to Goran, the designer of the aircraft, asking if he can help in some way, hoping that this issue can be resolved. This is not something paying customers of a product should have to go through. My apologies in advance for having to post this here, but seeing as my requests are being removed/deleted, and un-answered at X-Aviation, I felt the need to ask. For someone retired, and pushing 60 yrs of age, I have better things to do than chance vendors for something that should be so simple. Just reset my downloads, and we all move on, pretty easy if you ask me.

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It seems to be a common problem, so do not feel singled out. I have had problems myself in the past.

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I have several X-Aviation products and I haven't had any problems, but I upgrade my system very infrequently so I don't usually hit activation limits. I have sympathy for legit users who run into this, and I think many of these issues could be resolved if they just raised the activation limits.

 

Anyway, as I'm sure you know, It's a small outfit so it can sometimes take a while to get a response. In most cases I've seen, there is usually a good outcome. So hang in there. 

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Have you submitted more support tickets? A common problem there is users doing this and pushing their request to the bottom of the pile again. I think they do quite clearly say don't do this, but if not, flagging it on FB is often a way to get some sort of response.

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Just curious if anyone else has had problems trying to get their download resets sorted out at X-Aviation? I posted last Sunday on their site that I had a watermark in the DC3. It was suggested I had an old version, so I requested a reset through the ticket system, and made it known in my post that a request had been sent. I received notification from the ticket system within 30 seconds, but have not heard, or received anything since. I'm sure I've asked in the past for resets, and not had a issue, other than it sometimes took days.

 

Today I have twice asked in my original thread over there if someone could reset the DC3 for me as it's now 5 days, and once in a new thread in the DC3 Support section, only to see that all three posts have been deleted? I have no idea what's going on over there, or why my requests are being deleted, but it's getting to be very annoying. I do have screenshots of the posts, so I know they were in the system, and are now deleted.

 

I paid for the product in 2012, and for the updates, which come with it free of charge, so, as a paying customer I expect a vendor to fulfill their end of the agreement. I have no idea why this isn't happening, and why I'm being forced to ask here if anyone else here has experienced the same?

 

I've sent a PM to Goran, the designer of the aircraft, asking if he can help in some way, hoping that this issue can be resolved. This is not something paying customers of a product should have to go through. My apologies in advance for having to post this here, but seeing as my requests are being removed/deleted, and un-answered at X-Aviation, I felt the need to ask. For someone retired, and pushing 60 yrs of age, I have better things to do than chance vendors for something that should be so simple. Just reset my downloads, and we all move on, pretty easy if you ask me.

I have the exact same problem as you, only with the IXEG 737. I bought it in June, so 6 months ago. Can't update the IXEG because the links have been removed even though I have at least 2 more downloads to go. Same as you, I contacted them via their system asking for the links to be reinitialized but have yet to hear from them.

 

Maybe Cameron's on holidays but I would have appreciated a heads up if that's the case.

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6 months only for the download on the IXEG is bad, I was shocked by this draconian practice. Wonder why it is less than other products.

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I have only submitted one ticket. Sure, people have lives, I get it, but now were past 5 working days for something easy, and nothing has happened. What's odd is my requests for a reset on the forums have been deleted. Why would anyone delete a request from a customer for help, that's just ridiculous, and has been done with intent. Posts just don't disappear by themselves, so someone has decided they shouldn't be visible to others. If someone is deleting posts from the site asking for support, I don't see what good going to a Facebook site will achieve. I appreciate the suggestions, but it all seems a bother for something so simple. I should have been flying the updated version, without the watermark days ago. 

 

I'll just leave it for now, really not that important. Just wondered if others were experiencing the same, seems to be the case.

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I will only purchase from them if I absolutely have to - I couldnt get serial to register but figured it out myself but not to long after they did respond to me on FB - e-mail - forget it 

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Reset has been received. This can be closed to any further comments.

Mine have not been reset. I sent a request on January 1st and again yesterday. Did you get an email from them stating they had been reset?

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I have the exact same problem as you, only with the IXEG 737. I bought it in June, so 6 months ago. Can't update the IXEG because the links have been removed even though I have at least 2 more downloads to go. Same as you, I contacted them via their system asking for the links to be reinitialized but have yet to hear from them.

 

Maybe Cameron's on holidays but I would have appreciated a heads up if that's the case.

 

You can update the IXEG through the sim itself using Gizmo.

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I'm currently experiencing the same problem. Trying to reset my download for my ixeg 737 purchase. It's been weeks and still no reset.

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I'm in the same boat, asked for reset 35 days ago and still waiting.

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Mine have not been reset. I sent a request on January 1st and again yesterday. Did you get an email from them stating they had been reset?

Yes, I received an email. As stated in my original post, I spoke to Goran, the DC3 developer about the issue, perhaps that expedited things, I don't know. Maybe, as others have stated, visiting the Facebook page may help?

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Same here with the IXEG. Waitet for 5 days to reset. 3 Posts where deletet without further comment, a PM to Cameron was never answered. This is not what i call a good support.

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They will reset but they can be slow to respond. Also avoid asking for activation resets as this can prove difficult if you have already made such a request in the past 6 months. It is disappointing but what can you do? I only purchase from XA if I have no other choice!

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Compared to other vendors, customer support at X-Aviation seems to be a legit issue. I'm reading at various places (different Facebook groups, .org-forum, X-Aviation forum and now here) that people are struggling with activation resets, download reset, etc. Furthermore they're fast in public accusing people of piracy. X-Aviation has some really great products, like the IXEG 737, Saab, DC-3, MU-2, which I have purchased and it really concerns me what could happen if I ever need customer support. Too bad :sad:

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This issue is when you need to reset your pc and do a clean install it creates a new system ID. But this is hardly an excuse to accuse someone of piracy or make a re-activation difficult for the consumer. Obviously if a customer purchased the product they are hardly a pirate. Ive got a long purchase history going back 20 years with some developers and in that entire time only 2 companies has given me grief. The other is no longer in business. Targeting legitimate customers by making re-activation difficult is not the answer to preventing piracy. All that does is turn current customers away from future purchases.

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This issue is when you need to reset your pc and do a clean install it creates a new system ID. But this is hardly an excuse to accuse someone of piracy or make a re-activation difficult for the consumer. Obviously if a customer purchased the product they are hardly a pirate. Ive got a long purchase history going back 20 years with some developers and in that entire time only 2 companies has given me grief. The other is no longer in business. Targeting legitimate customers by making re-activation difficult is not the answer to preventing piracy. All that does is turn current customers away from future purchases.

actually afaik a reinstall doesnt make the new system id, it happens when you change key factors, ram/cpu/operating system etc.

 

that being said i am not defending anybody here.

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actually afaik a reinstall doesnt make the new system id, it happens when you change key factors, ram/cpu/operating system etc.

 

that being said i am not defending anybody here.

Even reinstalling the OS on another drive that's already in your PC will trigger a new System ID. I don't go more then about 6 months without adding a new upgrades to my system or reinstalling the OS so my ID constantly changes.

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I never had problems with xa btw. Most issues get resolved timely. It just feels sometimes like you have to consider yourself lucky to be their customer instead of the other way around.

 

Can't describe the feeling i get when browsing their forums any better than that.

 

A shame, because they market some good stuff.

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Even reinstalling the OS on another drive that's already in your PC will trigger a new System ID. I don't go more then about 6 months without adding a new upgrades to my system or reinstalling the OS so my ID constantly changes.

It seems that even a Windows 10 update to build 1607 triggered a new system ID, I guess. At least I had to re-activate my X-Aviation products. Since I had big stability issues with this build I had to go back to build 1511. Again I had to re-activate my X-Aviation products. Luckily I had enough activation slots for this procedure.

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