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X-Aviation licensing Issue - Disappointing Support

Featured Replies

  • Commercial Member
4 minutes ago, jarmstro said:

Will X-Aviation be selling the IXEG 737 for MS2020 if and when it's released? 

I don't speak for other developers.

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4 hours ago, Janov said:

So I can only reiterate my advice: Keep your system as lean as possible. We see people crippling their X-Plane installation with invasive mods all the time.

Which is exactly my concern with regard to Gizmo.

  • Commercial Member
1 minute ago, jarmstro said:

Which is exactly my concern with regard to Gizmo.

Do you have that same concern with SASL?

3 minutes ago, GoranM said:

Do you have that same concern with SASL?

I haven't got a plug-in called SASL? 

  • Commercial Member
2 minutes ago, jarmstro said:

I haven't got a plug-in called SASL? 

If you have an addon from x-plane.org, you have SASL.  The difference is, it's installed in the aircraft folder.  Not the Resources/plugins folder.  And it does, pretty much, the same thing as Gizmo.  But we're not concerned with it conflicting with Gizmo add ons, because it doesn't work like that.  It's just a scripting language.  3rd party plugins, that add features and enhancements, CAN conflict with other add ons.

Edited by GoranM

12 minutes ago, jarmstro said:

Will X-Aviation be selling the IXEG 737 for MS2020 if and when it's released?

Yes, along with oceanfront property in Arizona! 😁

46 minutes ago, Janov said:

Yes, along with oceanfront property in Arizona! 😁

:laugh:

Ryzen 5 1600x - 16GB DDR4 - RTX 3050 8GB - MSI Gaming Plus

  • Commercial Member
8 hours ago, GCBraun said:

Well, I don't have any other software that requires re-insertion of activation keys after just two weeks.

Just to be clear, we don't use activation keys and that would be a literal nightmare.

It's simply your e-mail and password used for purchases. One login, all products activated.

And, again, you are not prompted for anything so long as X-Plane is used once in a 14 day window. If it is, you'll never be asked for an e-mail or password until your next product update or new purchase.

Edited by Cameron XA

Founder of X-Aviation

1 hour ago, Cameron XA said:

Just to be clear, we don't use activation keys and that would be a literal nightmare.

It's simply your e-mail and password used for purchases. One login, all products activated.

And, again, you are not prompted for anything so long as X-Plane is used once in a 14 day window. If it is, you'll never be asked for an e-mail or password until your next product update or new purchase.

Not trying to be argumentative but why is there (or was) a Gizmo beta offering better performance? Why does the non beta have a performance penalty?  I could never find a way to update it when it expired and I am certain no other planes I have bought check for anything if I'm not actually going to load them? Why not just put it into the aircraft folder rather than in the plugins folder so it doesn't go through its routines when you aren't even loading anything from X-Aviation? I personally would rather have not to disable it every time I load a flight because I can't be sure what it's doing. I am grateful for the explanations but I am still wary. It's just so weird. Just a thought.

We have been told time and time again not to install unnecessary plugins because they cause issues? It may well be sitting dormant, I have no way of knowing, but it's still been loaded into memory using up resources?

Edited by jarmstro

  • Commercial Member
55 minutes ago, jarmstro said:

Not trying to be argumentative but why is there (or was) a Gizmo beta offering better performance? Why does the non beta have a performance penalty?

It depends on the product. If using a Gizmo coded product (IXEG, Saab 340A, etc) you stand to benefit from improved performance for LUA related tasks in the Gizmo API. This is because the latest beta has code re-factoring that improves CPU time processing. Eventually the beta will become the new stable, just like X-Plane betas work.

If you're running a non-Gizmo coded product that still uses the Gizmo licensing system (like TBM, BN2, SkyMaxx) then you won't see any difference of performance between the two options. You will, however, get the X-Plane 11 style UI windows.

57 minutes ago, jarmstro said:

I could never find a way to update it when it expired...

We sent e-mails to customers with a link to an updater just prior to each expiration. You must have missed that. However, we no longer have expiring betas, so once it's installed you're good to go.

55 minutes ago, jarmstro said:

Why not just put it into the aircraft folder rather than in the plugins folder so it doesn't go through its routines when you aren't even loading anything from X-Aviation?

Because we can't, and that's a messy way of going about keeping things up to date anyhow. In short, for what Gizmo does and the fact it actually interacts with global plugins like Real Weather Connector, SkyMaxx Pro, TerraMaxx, etc it HAS to be where it is. There's no way around it. As in, Laminar provides no way around it.

55 minutes ago, jarmstro said:

I personally would rather have not to disable it every time I load a flight because I can't be sure what it's doing. I am grateful for the explanations but I am still wary. It's just so weird. Just a thought.

I don't see why you'd bother disabling it to begin with. Just sounds like you're not informed about it and assume it's doing harm when it's not. Literally, so long as it's not being called it's in a dormant state. You can check this yourself by just looking at the plugin admin and seeing how much performance each plugin you have is "eating". Gizmo will likely be at or near 0%.

 

Side note: I just looked up our support ticket history. You and I have gone down a rabbit hole about this before, so if you want to re-hash the technical background of it that I've already explained to you again, please go through your e-mail history for a path down memory lane. 🙂 All of your questions were answered there, including your questions about beta vs stable, why one had listed better performance, etc. We don't need to go through this all over again. In fact, I went into much more detail about examples for performance and when you would or would not benefit with beta vs stable, why the plugin resides where it does, how it's used or not, and more. At the end of the entire e-mail chain you ended with "Been reading up about it and I think I was wrong to worry." 

Edited by Cameron XA

Founder of X-Aviation

38 minutes ago, Cameron XA said:

At the end of the entire e-mail chain you ended with "Been reading up about it and I think I was wrong to worry." 

But then I read further posts on the Net which raised further questions. But no worries. It's not the end of the world. Cheers.

PS I think the problem is that you decided, bizarrely, to call it Gizmo. If you had just have called the plug-in  X-Aviation much of the suspicion would not have arisen.

Edited by jarmstro

1 hour ago, Cameron XA said:

Side note: I just looked up our support ticket history. You and I have gone down a rabbit hole about this before

Hehe, you don´t know Jarmstro. Its like arguing with my kids. It is like playing whack-a-mole. 😆

2 hours ago, jarmstro said:

But then I read further posts on the Net which raised further questions. But no worries. It's not the end of the world. Cheers.

PS I think the problem is that you decided, bizarrely, to call it Gizmo. If you had just have called the plug-in  X-Aviation much of the suspicion would not have arisen.

It would never matter what they call it there will all ways be someone that will argue about it, its just the way the world is today. Demanding.

23 hours ago, Cameron XA said:

For three years there are hundreds of thousands of customers using this current iteration of the system without issue.

And every single one would still have bought it without the DRM infested global plugin corrupting the memory of their X-Plane install whether they are flying an X-Aviation plane or not.

AutoATC Developer

  • Author

Interestingly, all I knew was that this gizmo thingee was needed for activation.

I don't see any manual on how to use it.  There are all sorts of tabs and such that I don't want to mess with.

Today I found the tab that sets the activation to be automatic every two weeks and also that I can finally shut it off from appearing on the right side bar every time I move my mouse over in that direction, especially since I use multi monitors which are on the right side and have to move my mouse across from one screen to another.  A manual of something on how to use this thing would be helpful.

And now I don't know how to get the thing to reappear should I want to.

Bryan

Bryan Wallis aka "fltsimguy"

Maple Bay, British Columbia

Near CAM3

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