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rhodges

Captain Sim, yey or ney?

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What's the deal with all the negative comments from Captain Sim products (specifically the 757)? I stumbled across it for the first time yesterday, and was impressed after viewing the images and videos on their site. I was a little skeptical with the price, $14.99 for the base pkg that they indicate includes features such as the 757-200 model, wing views & flex, detailed VC, galley, etc, etc., especially when compared to the price for the Level-D 767 or the PMDG 737 (I recently purchased the PMDG 737 and love it!).So, as with all add-ons I

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Hi Jason,If I would have the chance to choose again, I wish I would have never purchased it. The aircraft is fine, but the panel is rubbish. All the LNAV, VNAV buttons could not function. The FMC is non-functional up to now. You can only fly like the default 737 / 747 panel of FS2004. At least wait until they come up with a nice, decent Block F (for the FMC, autopilot, etc.) Cheers !DanielVHHH

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The Captain Sim products that I've purchased were for the "graphics". It's like spending money for a well done and artistic painting. Their C-130 has a great looking exterior, animations, and virtual cockpit. I picked up the 727 just for the exterior shell, and at less than ten bucks it was worth it.L.Adamson

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I bought the 757 as block 'A', made some necessary changes to use another panel, and I'm quite happy with it. Same with the C-130J and the 707. I didn't buy any of those at full price, but they seemed worth trying when CS marked them down. That being said, I prefer POSKY's 757 over CS. The C-130 can't be beat, however. The 707 is great, but being older technology, expect frame rate hits and it's a memory hog. For those reasons, I prefer HJG's 707's (not to mention they're improving their lian all the time).At these prices, go for it. BTW, I've not had any problems with CS customer service, even though I only contacted them twice.Bob

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The trouble with Captain Sim is they seem to have a very arrogant attitude toward their customers.On the forums they never really answer questions and if the question or comment is not to their liking, they delete it.1. They have promised to release a 2nd patch for the FS2004 B707 for two years but never did. Now they say if you want the patched version you have to spend more money to get it for FSX. Same thing for the B727.2. They have promised to release another patch the C130 for a long time but never did.3. They have promised to release Block F of the B757 which is all of the systems modeling but have yet to do so. Thankfully, I never purchased it. I'll patiently wait for the Level D version.In the meantime they keep releasing other products like the space shuttle and FSX which from their previous history will not get finished either.I'm basicly finished dealing with Captain Sim.Mike

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I recently purchased the 757, block 300, sound and Ace utility. They were all on sale. I wouldn't have bought them otherwise. The big problem (other than the absence of detailed systems for some, but that's clearly advertised) is performance. I did some nice flights, but in the end, I uninstalled it all. Perhaps on a new computer I'll try it again, not that I have a terrible computer right now mind you, but for now, no 757 for me (Posky won't do for me either). Even at the discounted price, I wouldn't recommend buying the 757. Unless you recently got a new computer.

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I purchase CaptainSim products for the sole purpose of learning their methods of customer service. Purchasing their products gives me the ability to e-mail them directly regarding any issues with said products.By collating their e-mail and forum replies, I'm hoping to complete a 'Customer Service Policy Manual' for my own company. CaptainSim's customer service methods are so ingenious since they are primarily designed to (a) save the company money by not having to change/update/correct any current products, and (:( confuse the average customer through lingustic legedermain.Based upon a recent conversation with CaptainSim's customer service department, I was able to put together a new section in my own company's new Customer Service Policy Manual. Here's a sample based on CapSim's system:-----------------------------------Customer Service Issue - Dealing with a ComplaintCustomer: "Hi, I love your product, but am having a problem getting it to do xxxxxx as stated in the product manual."Response Method (A):"We're glad you're enjoying the product! We strive to create only the BEST! Have a great day!" Response Method (:(: "You are in violation of our bug report rules. Please check the following link for more information .Response Method ©:Response Method (D):Response Method (E):------------------------------------So, for me, CapSim products are cheap in comparison with the fantastic knowledge of profit-oriented customer service techniques that I'm able to gather. Priceless in my opinion. You've got my vote for buying as many as you can, especially the ones with 1-2 year old issues since you'll get more interesting responses to inquiries on them.

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Right now the cs 757 is just a good visual model, nothing more. There is no system simulation or real fde. You might as well be flying the default c172. Cs keeps stating that they are closer and closer to block F which is the systems simulation block, but its been over a year now and no one really knows if there is an actual block f in production that is set to ever be released. Dont buy the product until it is completed, if ever.

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I purchased the 707. It is great looking and flies exactly how I would imagine it to fly (super!). However, there are a few problems, one being the engine gauges don't quite read to spec and the AP altitude hold, doesn't quite hold. I constantly have to reset it. If these small bugs were fixed, then it would be among the top FS2004 aircraft out there. RH

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I own a number Captain Sim Aircraft. Sadly, i doubt very much that my CS hanger will grow however. Why? For all those reasons stated in previous posts.I must agree, the models and visuals are well above average. Trouble is, i hate being lied to and deceived!Therefore, my vote have to be 'NAY'.

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Hello,CaptainSim has lied to its customers time and time again. I am still waiting for a promised patch for their B707.I will "NEVER" purchase from them again!!!. The other reasons I will not purchase from Captainsim and a few other flightsim companies are listed below in my Sig.

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You owe me a new keyboard. I laughed so hard that I ejected 16 ounces of stale Starbucks coffee through my nose.ricardo

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Well,Everyone will be happy to know that CS just announced that Block F will be in beta soon (and we all know their concept of "soon":-lol) and they are looking for public beta testers!!In case you don't know...that block is listed as the FMC and autopilot...however, well....I'll just let you read the announcement:***************"The 757 Block F public beta Build 1 will be availale for public testing soon. CS is seeking for qualified simmers who interested to join the 757 Block F public beta team, and meet the following requirements: - Extensive knowlege of the Boeing 757 systems. - Extensive knowlege of MS FS9. - Ability to write distinct bug reports in English or Russian. - Must be a registered member of this forum. Interested qualified candidates please sent us your brief resume and forum ID using 'Contact Us' form. We thank all applicants, but only selected candidates will be contacted. The public beta build 1 testing objective will be to check all systems functionality (except FMS and Autopilot). "***************Uhh....testing everything except the FMS and autopilot? Anyone care to guess what they'll be testing? If block F is the FMC and autopilot, I imagine it's gonna' be a short test. :-xxrotflmaoAnyway, to the original question....I would not buy it until:1. The rest of the airplane is done.2. You find out how much the rest of the plane will cost. If Blocks D/F wind up being 49.99, then I'd say pass on the whole thing.Of course, based on the progress they've made up to this point, your're still looking at a year or so before you see the final, full package. :-rollRegards,Steve Dra

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I bought their C-130 package...I bought the lot, all the models and Im tremendously happy with it. The visual model is top-notch, the VC is brilliant and the sounds are great. I really enjoy scooting around in their Herk! :)

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Block F eh!? Well, i'm sorry, but i can contain myself no longer:-yellow1 :-yellow1 :-yellow1 :-yellow1 :-yellow1 I expect that in all probabilty, to have been at my own funeral before the end of beta testing on this:-lol I jest not - as thems who know me know;-)

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>Everyone will be happy to know that CS just announced that>Block F will be in beta soon (and we all know their concept of>"soon":-lol) and they are looking for public beta testers!!Absolutely on-time and amazing.As soon as a negative post comes up regarding their sales practices, boom! Something new! I love those guys!Reminds me of when they were getting some SERIOUS bashing over the C-130 release and the subsequent Paypal fiasco they were embroiled in, threatening to keep customers money without delivering the product. All the anti-CaptainSim crowd came out of the wordwork and brought up the 707, the 727, and other craft's lack of support.What happened the next day?Whammo! 707 and 727 patches in beta! On the way! By popular demand! CaptainSim saves the day!18 months later not a single patch.Prepare for more bait-and-switch folks.Did I say this before? I love these guys!

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>>Everyone will be happy to know that CS just announced that>>Block F will be in beta soon (and we all know their concept>of>>"soon":-lol) and they are looking for public beta testers!!>>Absolutely on-time and amazing.>>As soon as a negative post comes up regarding their sales>practices, boom! Something new! I love those guys!>>Reminds me of when they were getting some SERIOUS bashing over>the C-130 release and the subsequent Paypal fiasco they were>embroiled in, threatening to keep customers money without>delivering the product. All the anti-CaptainSim crowd came out>of the wordwork and brought up the 707, the 727, and other>craft's lack of support.>>What happened the next day?>>Whammo! 707 and 727 patches in beta! On the way! By popular>demand! CaptainSim saves the day!>>18 months later not a single patch.>>Prepare for more bait-and-switch folks.>>Did I say this before? I love these guys!Oh it gets so much better.For all those C-130 customers out there who have been waiting for over a year now for the promised SP2, CS just casually made this announcement a few days ago:*******"Q2 Is the C130 SP2 patch for FS9 being developed ? 2. Not for FS9. But if someone shows us a list of critical issues that must be fixed in FS9 version we might reconsider. "*******How's that for good customer service? Customer's have been giving CS bug reports that need to be fixed in SP2 for over a year...one's that CS said have been added to the list to be fixed. When customers wonder why months go by and no word about it...zip...nada...nothing, and then have the courage to ask how it's going with the SP...all they get is:"We understand your interest. We are working on the update. Please don't forget about the rule #8 here http://www.captainsim.net/yabb2/YaBB.pl?num=1131748090 "All CS seems to know how to do is constantly refer to their idiotic rule to not ask them about progress whenever someone asks after months of no word. Then, in perhaps one of the most hilarious statements ever made when responding to someone with a problem, CS says "Can anyone confirm that issue please? We need some more statistics on that issue. Please follow the 'bug reporting' rules: http://www.captainsim.net/yabb2/YaBB.pl?num=1141323668 As soon as we get at least 10 correct and detailed users reports posted in this topic, we will forward the reports to our development team. ROFL! Why on earth would anyone bother reporting any bug to CS, when they seem to cancel the SPs they have "in development" (I love it when they say that)?It seems like to me they only say that so they can state "well, we didn't get 10 confirmed reports on that issue, so it must not be our problem."Oh, and in case you didn't hear, they did cancel the 727 patch too, this after doing the EXACT same routine as the C-130.....indicate that they were working, and working, and working and working on it, then Whammo (sorry I stole your word :)), cancelled the SP. Sweet.I'll bet my next paycheck that the 707 will be next, since they've already said:"Now, after FSX release, does it make any sence to continue development of the 707 SP2 for FS9? Taking into consideration that we are going to re-programm from a scratch all 707 systems for FSX anyways? For FS9 users the answer is YES! For FSX users the answer is NO!"Yeah...that is how CS rationalizes the way they will release service packs....delay it long enough so that the product is so old it makes no sense (in their mind) to continue developing it. Just keep leading their customers to believe that they are actually working on something. Nice.Sadly, as long as they can continue to make good-looking exterior models and provide slick marketing hype that the other parts of the plane are coming...people will continue to buy their stuff and keep them in business.I just hope AVSIM takes every measure to disassoiciate themselves with this "Business Entity" and refuse to offer any more reviews of their products until they can demonstrate a little better attitude towards following through on promises made to maintain their current products.Regards,Steve Dra

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I own it. It looks great. However, as a TrackIR user and fly almost exclusively in VC. This title is just too hard on my FPS. I just can't force myself to use it when there are so many smooth running complex A/Cs out there. Its really too bad.

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Hahahaha this is the best thread I've seen at avsim!>Based upon a recent conversation with CaptainSim's customer>service department, I was able to put together a new section>in my own company's new Customer Service Policy Manual. Here's>a sample based on CapSim's system:Brilliant post! And hilarious!>Whammo! 707 and 727 patches in beta! On the way! By popular demand! >CaptainSim saves the day!Hilarious as well! This comment is classic!Personally I have only purchased the Yak-3 from CS, becuase it was cheap ($6), and so I could get a feel for them. I realize the yak is a bit older, but I wasn't impressed with it. It doesn't compare with the RealAir Spit and Shockwave P-51, which are both awesome.

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I bought the CS C-130, 707, and F-104 and have lots of fun with all of them. No doubt part of the reason is that they look great, and I'm a sucker for eye candy. The F-104 is a riot. Still one of my favorite planes.I have seen a kind of arrogant attitude on the part of the admins at their website forums, but I also noticed it softened a bit lately.One thing I cannot abide is having the pay for the ACE utility manager for the new planes. I think that is the height of cheese. It came free with my three CS planes. You should not have to pay an extra $6 for a skin manager for a plane you already paid for.

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We are the knights who say "NEY!"NEY!NEY!NEY! NEY! NEY!NEY!Now go and fetch us a shrubbery, or we will be forced to say "NEY" once more!P.S. Where there's smoke, there's usually fire. Caveat emptor...RegardsBob ScottATP IMEL Gulfstream II-III-IV-VSantiago de Chile

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Jason,I do not have the CS 757.I built a system specifically to use around their C-130. I like it. I rarely fly anything else. Capt Sim issued SP1 for the C-130. To me, The plane is good. SP2 was in the works but there is no status. IMHO, communications out needs improvement.Any time I needed customer service (twice?), I got it and was satisfied. I might have waited a weekend for one issue, but I did get a response.For airline-type aircraft, I have money earmarked for the LDS 767.Good luck.Jim

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