DarrianCZE

Another updates?...

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Another updates which need to be installed manually? Are you kidding me? What is the point of your micro updates, if you are not using them?... I admire your job and I am not definitely saying something against it... but reinstalling it for the THIRD time!!! I am really tired by this.

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Full names required in the forums please.

 

robert did say that some more fully reinstalls will be needed until the new installers are stable. 

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What do you mean another update as I'm not showing anything in ops centre which I installed few days ago?

 

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1 minute ago, donkey20048 said:

What do you mean another update as I'm not showing anything in ops centre which I installed few days ago?

 

there is  another  update   for the ngx just  came  out  today looks like it,  different  from the other  one

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New update is for NGX, change log says stability improvements, and an update is for 77L that fixes autobrake switch issue, besides other things i guess. 

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Hello Robert and PMDG team - just a suggestion. Would it be possible to have an option to uninstall aircraft directly from Ops Centre?

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Well, they are giving us better installers at their expense of bandwidth costs.  I really don't know why we should be complaining about that.

 

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40 minutes ago, Matt Webb said:

Well, they are giving us better installers at their expense of bandwidth costs.  I really don't know why we should be complaining about that.

 

unfortunately people dont look at it from that view 

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Maybe some perspective on all of this, is necessary.

1) I just started my computer,

2) Logged into my PMDG account

3) Downloaded the new B737 update.

4) Uninstalled the old one.

5) Installed the new one.

6) "Repaired" the liveries.

Total time, 3 minutes and 45 seconds.

Every time PMDG "wastes" almost 4 minutes of our time, these products get better.

Let's just enjoy them!

Many regards,

Roberto

 

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23 minutes ago, Alex Kulak said:

 

unfortunately people dont look at it from that view 

I'm not going to feel bad that they're sending more money to AWS for S3 data egress charges due to installer issues (I seem to recall they use S3 for file distribution). Their cost to improve the process is just the cost of running a business.The constant uninstall/reinstall process is a bit burdensome. As someone who works in this industry for a living, I'm not going to pretend that things don't happen and customers are sometimes asked to accommodate the developer for a time while they work something out. I'm willing to deal with it for now. That said, this is starting to get old and there will come a point where "we're improving the installer" just isn't a good excuse anymore from a customer service perspective. That's not a dig at PMDG; I'd make the same statement about any company from which I purchased software.

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Well guys, don´t forget people with LIMITED bandwith and limited download quota!!! Yes, they exist outside your room. And they WILL pay for the extra download charge. That´s why we need to go back to incremental updates asap.

And a question: is this new full update enable the instalations of -600-700 or is just for the base package?

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Do we have to reinstall the 300 expansion as well?

 

EDIT: Nevermind, Chris' comment on the other thread confirmed.

 

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29 minutes ago, cslawrence said:

I'm not going to feel bad that they're sending more money to AWS for S3 data egress charges due to installer issues (I seem to recall they use S3 for file distribution). Their cost to improve the process is just the cost of running a business.The constant uninstall/reinstall process is a bit burdensome. As someone who works in this industry for a living, I'm not going to pretend that things don't happen and customers are sometimes asked to accommodate the developer for a time while they work something out. I'm willing to deal with it for now. That said, this is starting to get old and there will come a point where "we're improving the installer" just isn't a good excuse anymore from a customer service perspective. That's not a dig at PMDG; I'd make the same statement about any company from which I purchased software.

no i totally understand. im not complaining about it, people wil install the updates complaining or not complaining. 

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I suggest who are complaining for re-downloading, just don't. PMDG does a great job doing updates, since others are charging full price for this as FS2CREW (ok 5 bucks off for v4).

I love when they do this, because the product is up to date. Different from others, you buy and never get refresh or/and stay buggy.

Raphael Dias

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Just now, raphaeldias85 said:

I suggest who are complaining for re-downloading, just don't. PMDG does a great job doing updates, since others are charging full price for this as FS2CREW (ok 5 bucks off for v4).

I love when they do this, because the product is up to date. Different from others, you buy and never get refresh or/and stay buggy.

Raphael Dias

Yes, it is definitely great that they are doing it for free, BUT... PMDG is selling separate products for FSX and Prepar3D. And at a quite substantial price difference. Therefore it was kinda... expected of them (I know that sounds little bit bad, but I don't know other word how to describe that).

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Dear PMDG: I have a solution for you: next update state: micro update system removed until further notice. 

 

This will get rid of the oh so many whiner posts...

 

You're welcome :)

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Just now, DarrianCZE said:

Yes, it is definitely great that they are doing it for free, BUT... PMDG is selling separate products for FSX and Prepar3D. And at a quite substantial price difference. Therefore it was kinda... expected of them (I know that sounds little bit bad, but I don't know other word how to describe that).

Price is another topic :) I think they overcharge Prepar3D since there is a new version every year it seems. But business is business. That's their decision. Our community is small and there is a lot of piracy.

I don't like to re-download either, but let's be patient. They said the OC 2.0 is coming and this large updates is about to end.

Raphael Dias

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People usually complain about developers NOT updating products.

Oh, scratch that.  People just complain, period.  LOL!

 

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2 minutes ago, raphaeldias85 said:

 I think they overcharge Prepar3D since there is a new version every year it seems.

Just like any game that comes out each year..?

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22 minutes ago, DaveCT2003 said:

People usually complain about developers NOT updating products.

Oh, scratch that.  People just complain, period.  LOL!

 

+++1

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24 minutes ago, raphaeldias85 said:

overcharge Prepar3D

So, should PMDG give an upgrade from FSX to P3D for free? If not the case, how can it then be an overcharge? The choice is with the buyer. I have their OOTS II for FSX, and would like the P3D upgrade, but cannot afford it, but would not say PMDG were overcharging.

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My only complaint about having to reinstall every time is that in my haste to reinstall all the aircraft I accidentally install the bing bar on one of them! :biggrin:

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39 minutes ago, DaveCT2003 said:

People usually complain about developers NOT updating products.

Oh, scratch that.  People just complain, period.  LOL!

 

I have clearly stated, that they are doing extremely good job, and they are truly the best developer out there. My only complain is with the installers. Nothing more.

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1 hour ago, DarrianCZE said:

I have clearly stated, that they are doing extremely good job, and they are truly the best developer out there. My only complain is with the installers. Nothing more.

You know you should just have read Robert's latest post he very clearly stated that their would be more full reinstall. Just to make sure that it's working for everybody which means that then of course they will be able to only do micro updates through the operation center.

Quote

- "Why do i need to keep reinstalling" complai...<cough> users:  I'm sorry it is inconvenient for you to do so- but we do know what we are doing and we are trying to increase the stability level of everyone in the community by making sure we baseline certain prerequisites on the install that will allow us to use the micro-update process without being inundated with traffic from folks who have faulty installations.  I'd expect probably one, maybe two, three or four more cycles where we do a "full sweep" just so that we can be sure to get everyone the most stable platform that they can have...   I'm sorry it frustrates a few users but....   It is better than having 10,000 possible iterations of problems burying the support team and preventing them from helping anyone effectively!  (Note:  You would be amazed at how complex installation is across our customer base... what should be pretty simple really isn't...)

 

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