DavidP

Realair License Reset

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Does anyone know if it is still possible to get your Realair license reset? I emailed Rob Young several days ago with no response so far, unless of course he is on holidays or something.

Has anyone been in contact with him lately in regards to this or other issues for existing customers after their shutdown?

David

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59 minutes ago, DavidP said:

Does anyone know if it is still possible to get your Realair license reset? I emailed Rob Young several days ago with no response so far, unless of course he is on holidays or something.

Has anyone been in contact with him lately in regards to this or other issues for existing customers after their shutdown?

David

dont  know  if  this  helps

 

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25 minutes ago, YukonPete said:

I emailed him a week ago today and never got a reply.

Bit unfortunate really - fair enough if they want to close up but it would be nice to provide some relaxation of the activation rules so it can be reinstalled without having to ask for a reset. I'll try Pete's suggestion above but is an account issue I think. I had been installing into P3Dv4 a few times and ran out of activations.

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Ran into this myself recently and frankly, it ticks me off.. I totally understand and accept the closing of their business, but could they have at least turned off the activation limits before hand? All of the products I bought from them over the years are useless now.

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31 minutes ago, YukonPete said:

I emailed him a week ago today and never got a reply.

since he  has  shut  down  real air which mean most likely  he  has  shut  down his  email  account  as well,  yep  that  one  thing  he  could  have  done  is  turn off  the  activation   limits.   Maybe  some  else  may  have  a idea on  this

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3 minutes ago, molleh said:

Ran into this myself recently and frankly, it ticks me off.. I totally understand and accept the closing of their business, but could they have at least turned off the activation limits before hand? All of the products I bought from them over the years are useless now.

IIRC, their initial announcement said that things such as this would still be available. Of course, if life changes, fair enough, but turn activations off. Hopefully of course nothing serious has occurred.

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14 minutes ago, DavidP said:

IIRC, their initial announcement said that things such as this would still be available. Of course, if life changes, fair enough, but turn activations off. Hopefully of course nothing serious has occurred.

 

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They should just release the aircraft on Avsim and make them free. Its better to do this then sting the people who invested in realair products and now can't reactivate. 

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Easy my friends. Rob will respond. It took him a while to get back to me, but he did!

Rob & Sean are no longer in the FSXP3D addon business, but we are are trying to drag them back in because we love their planes and want to be able to install them.

They should definitely remove the activation limits or remove the need for online activation.

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You can simply send them a mail, or message and request a reset. I did that just one or two months ago

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23 minutes ago, Demious said:

You can simply send them a mail, or message and request a reset. I did that just one or two months ago

That's what I and it appears some others have done.

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Hello,

Apologies that email response is not what it use to be. I am a little ill at the moment but do try to catch up every few days. I have been resetting many activations for many months but not at the frequency that used to be. Regarding activations, the person who pledged to remove the activation necessity after we closed seems to have disappeared, together with the code that can remove it. I'm therefore stuck for the time being with having to manually re-activate.

We did allow a very generous number of installs, and far more than almost all other activation-based developers. 

I will sort out whatever small queue there is sometime this weekend. Thanks for your patience.

 

Rob Young

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Rob, I am not in need for a reactivation, but I just wanted to thank you for your support despite of your health problem and wish you a prompt recovery.  I purchased many of your planes and still enjoy them a lot. Thank you!

Jean-Jacques Struyf

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On 8/19/2017 at 6:13 AM, YukonPete said:

They should just release the aircraft on Avsim and make them free. Its better to do this then sting the people who invested in realair products and now can't reactivate. 

We haven't stung anyone. Please do not exaggerate. Currently I have a few people in the queue for reactivation. Many contact without any note of which email address they registered to and some also used a different name with no other info, making it difficult to trace their orders. Others offer very little information. If you are stuck please email with at least some relevant info and I will try to sort it out. Thanks.

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Robert. You have given so much to our hobby and I'm sorry you are being subjected to criticism while at the same time dealing with a serious health problem. I absolutely respect the decision you made but wonder if you have considered the possibility of transferring all your former RAS products to one of the commercial sites such as Flight1 (I know some of your products are still available there) or SimMarket etc. If you let them handle both sales and security issues, you would still have some income from the products you so brilliantly produced without being responsible for "activations" and other such stuff.

Although I intended to do so, I didn't get your Spitfire package for FSX when I finally made the move to FSX-SE and truly regret that I missed out. I have your Spitfire XIV for FS9 and love it - it is one of the reasons I keep FS9 active. What made it so unique is not just the superb Spitfire XIV model, both visual and flight modelling, but that you went above and beyond by providing it an authentic period "home" and AI. I don't know of any other developer who has done that

Regardless of what you decide to do, I want to say a heartfelt thank you for enriching our hobby. In addition to your payware products, all of which are amazing and exceptionally good value, you also contributed enormously to other developers' understanding of flight dynamics. Your name is mentioned in many, many products, both freeware and payware, that are not RAS products but to which you gave technical assistance.

As an older guy who has had to battle cancer and Crohn's Disease, I know how it feels to be unable to do all the things you used to do. But in your darkest moments, I hope you never forget that you did some amazing things for so many people around the world. For many, flight simulation is far more than a mere hobby. For some it is the realization of a lifelong dream. For me it was the recapturing of the best days of my life and the ability, albeit limited to a computer screen, of experiencing again my flying days and recalling at least some of skills I once had. Not to mention the ability to "fly" a Spitfire!" Any pilot who doesn't have that desire isn't a real pilot! :-)

So thank you, thank you, thank you.

Cheers mate

Ian

 

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I have just finished re-activating several people. Half of them offered incomplete info, or wanted free gifts which it is not my liberty to give because there are other authors involved. I am now up to date with responses. Thanks for your patience.

Ian, thanks for your kind post which is appreciated. Obviously I have considered the re-distribution idea, but it is not quite as simple as it first appears and I am not at liberty to go into the details. Thanks again for your encouraging post.

Meanwhile the RealAir website appears to have been hacked and I'm trying to sort it out.

Kind Regards,

 

Rob

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Hi Rob,

No issues - no problems - no questions - - - just be well - sir...

Regards,

Scott

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My good friend Scott is right. Focus your energy on being well. The other stuff can wait

Ian

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After my angry post above, I should note that Rob reactivated my licenses. I'm also glad that he explained what happened behind the licensing issue honestly. I'm sure he'd rather not have to go this route, but it is what it is.

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I have sent you rob an email with all my purchase details in hope to get the P3D installer for Turbine Duke v2.

Is this the right place to ask for it?

Thanks.

 

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6 hours ago, earthdog said:

I have sent you rob an email with all my purchase details in hope to get the P3D installer for Turbine Duke v2.

Is this the right place to ask for it?

Thanks.

 

 

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