Jump to content
Sign in to follow this  
Stratocruiser1

MARKET PLACE FAIL

Recommended Posts

I am trying to purchase the new Carenado Cessna Sky Master plane just out in the Marketplace, but every time I click on BUY, or DOWNLOAD AND BUY, all I get is a very fast flash of what looks like the next blue window you normally get to fill in your purchase details. I then get a Notification up at the top of the page that says Purchase Failed.  I have tried to purchase a couple of scenery addons too but get the same result. I went to the Carenado site but there it says this plane is only available in the IN Game Marketplace.  I can't find any way to get to the Market Place from the main Microsoft site. Anyone else having this problem, or have any suggestions as to how to fix this? I would go to the MS forum page, but I can't post there because something is wrong with my sign in there. I changed e mail addresses several months ago and can't sign in because they say I already have an account, but when I ask for help with sing in, they say I don't have an account. The old Catch 22.

Thanks

Share this post


Link to post
Share on other sites

I just bought the Carenado Skymaster from MSFS Marketplace without any problems, so any fault might be at your end. I did have problems buying on the marketplace a year or so ago, but the problem was on my end.


AMD Ryzen 3800X, GIGABYTE X570 Aorus Ultra, 32GB DDR4 3200 MHz RAM, Samsung 850 EVO 500GB SSD, SAMSUNG QVO (1TB) SSD, 3 * 1 TB M.2 2280 Nvme SSD, Toshiba (4TB) HDD, WD (2TB) HDD,RADEON RX 6800 XT NITRO+ OC SE 16GB GDDR6 , NZXT Kraken X73, NZXT 710 Case, SAITEK X55 JOYSTICK/THROTTLES, SAITEK YOKE, 2 * SAITEK throttles, SAITEK PEDALS, LG 27UL600 4K monitor, Dell U2414H 1080P 2nd monitor. Honeycomb Bravo Throttle.

Share this post


Link to post
Share on other sites

The notification I get is:

"The XBox Live account used to log in to Microsoft Flight Simulator and the Microsoft Store do not match. To access the online services, make sure to sign into the Microsoft Store and to Microsoft Flight Simulator with the XBox Live account that was used to purchase Microsoft Flight Simulator."

I have been chasing and changing passwords back and forth between all of these sites trying to get them all the same and now Microsoft won't let me change any passwords again until tomorrow. I still cannot do the Download and Buy or just the Download. 

The last part of the notice above says to us the password I used when I bought the sim. I have no Idea what that one might have been, I have had so much trouble with these multiple MS sites that I must have used many passwords in a year and a half since the original purchase.

 

 

Share this post


Link to post
Share on other sites

Oh my gosh I had this issue right when the sim came out.  It was super annoying. I think tried logging out of Xbox, updating my payment card or PayPal.  There might be something else but I'm not at my PC right now.  It was something obscure.  Maybe to make sure I had all my Windows updates.


|Ryan Butterworth|

| i7 4790K@4.4GHz | 32GB RAM | EVGA GTX 1080Ti | ASUS Z97-Pro | 1TB 860 Evo | 500GB 840 Evo Win10 Pro | 1TB Samsung 7200rpm | Seasonic X750W |

 

 

Share this post


Link to post
Share on other sites

Wasn’t there something about having to start msfs as admin for the marketplace to work properly? I could be wrong but I feel like I read that somewhere and it was an issue that solved it for me a while back when trying to purchase. 


My Peasant System: Intel I7 7700 / 16 GB Ram / Windows 10 - 64 bit / NVIDIA GeForce GTX 1060 6GB / 32" Acer Monitor, 24" Samsung secondary Monitor, 8" dedicated flight sim lenovo tablet, honeycomb alpha/bravo, CH rudder pedals.

Share this post


Link to post
Share on other sites

Its way worse if you are using MSFS on Steam.  After I made sure the Steam overlay is running and properly configured,  the process worked flawlessly for a couple of purchases, but then about 6 months ago MSFS Marketplace started issuing a PURCHASE FAILED message only AFTER the payment process completed through Steam.  Resulting in having paid for a product that MSFS did not believe was purchased.  The only recourse, which takes the better part of a week, is to wait the required 3 days for the problem to magically work itself out (it never does but the ZenDesk people believe it should) then open a support ticket, following all of the convoluted instructions to take screenshots of the transaction records in your Steam wallet etc and attach them to the online ZenDesk form.  Then and only then does someone somewhere do something that somehow makes the MSFS Marketplace behave honestly.

I found a workaround by adding the funds to my Steam wallet first and then doing the Marketplace purchase, and that works smoothly.  I believe that the MSFS Marketplace just times out too quickly getting a response from the Steam purchase process.  The only problem is that you can only add certain round figures of money to your Steam wallet, like $5, $10, $20, $50 etc and not the $24.99 or whatever you actually néed, so its designed to take more of your money than needed. Fortunately there is a simple HTML hack you can use in Chrome to redefine the Steam wallet buttons to custom amounts to add, but having to resort to such measures feels very risky / greasy and is frankly ridiculous to me as a customer.  But the only other options are to buy $50 of funds for my Steam wallet for a $24.99 toy aeroplane or to spend 3 days waiting and documenting a purchase dispute to get the toy aeroplane.  


"That's what" - She

For a good time, download my repaints for the RealAir Scout/Citabria/Decathlon in the AvSim library by clicking here!

Share this post


Link to post
Share on other sites

I also couldn't buy in the marketplace,  then I discovered  Microsoft Store - App Settings, that  "Purchase sign-In" was for some reason  "off".  After i turn it "on" i can buy again from Marketplace.  Also the other Microsoft Store - App Settings is on  (App updates, Purchase sign-in,  Offline permissions and Video autoplay).

  • Like 1

Share this post


Link to post
Share on other sites
5 hours ago, eke_flx said:

I also couldn't buy in the marketplace,  then I discovered  Microsoft Store - App Settings, that  "Purchase sign-In" was for some reason  "off".  After i turn it "on" i can buy again from Marketplace.  Also the other Microsoft Store - App Settings is on  (App updates, Purchase sign-in,  Offline permissions and Video autoplay).

This worked for me, thanks! 


My Peasant System: Intel I7 7700 / 16 GB Ram / Windows 10 - 64 bit / NVIDIA GeForce GTX 1060 6GB / 32" Acer Monitor, 24" Samsung secondary Monitor, 8" dedicated flight sim lenovo tablet, honeycomb alpha/bravo, CH rudder pedals.

Share this post


Link to post
Share on other sites

Didn't work for me. I've had this before and managed to fix it but I can't remember how. I'm done with the marketplace. Purchased failed. I mean why the hell can't it tell you WHY the bloody purchase failed!!!

Edited by jarmstro
  • Like 1

Share this post


Link to post
Share on other sites

At last! The answer was not to start MSFS as Administrator.

  • Like 2

Share this post


Link to post
Share on other sites

I was just abut to reply. not to start MSFS as Administrator works for me as well.

Share this post


Link to post
Share on other sites

I think I understand the reason why some developers exclusively use the Marketplace, but in my opinion that practice is too restrictive and I'm not sure if it really benefits or harms them.


Cheers, Ed

MSFS Steam - Win10 Home x64 // Rig: Corsair Graphite 760T Full Tower - ASUS MBoard Maximus XII Hero Z490 - CPU Intel i9-10900K - 64GB RAM - MSI RTX2080 Super 8GB - [1xNVMe M.2 1TB + 1xNVMe M.2 2TB (Samsung)] + [1xSSD 1TB + 1xSSD 2TB (Crucial)] + [1xSSD 1TB (Samsung)] + 1 HDD Seagate 2TB + 1 HDD Seagate External 4TB - Monitor LG 29UC97C UWHD Curved - PSU Corsair RM1000x - VR Oculus Rift // MSFS Steam (and P3Dv4.5hf3, about to be deleted) - Win 10 Home x64 - Gaming Laptop CUK ASUS Strix - CPU Intel i7-8750H - 32GB RAM - RTX2070 8GB - SSD 2TB + HDD 2TB // Thrustmaster FCS & MS XBOX Controllers

Share this post


Link to post
Share on other sites

My biggest problem with the marketplace is that for something coded in HTML, it is so slow.  I have quite a powerful computer, but the marketplace is so clunky.  It is like running it on and old slow laptop.  :smile:


I like to fool airline passengers into thinking I have my own swimming pool by painting a large blue rectangle on my patio!

Intel Core I7 8086K @ 5.1 GHz with water cooling, EVGA RTX 3080Ti Ultra (Default Profile), 32 GB RAM @ 3600 MHz (XMP), 2 x Samsung 1 TB NVME M.2. - Soon to be 12900k in a ROG Strix Z690 D4 motherboard, with 32 GB 4400 DDR4 RAM.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Tom Allensworth,
    Founder of AVSIM Online


  • Flight Simulation's Premier Resource!

    AVSIM is a free service to the flight simulation community. AVSIM is staffed completely by volunteers and all funds donated to AVSIM go directly back to supporting the community. Your donation here helps to pay our bandwidth costs, emergency funding, and other general costs that crop up from time to time. Thank you for your support!

    Click here for more information and to see all donations year to date.
  • Donation Goals

    AVSIM's 2020 Fundraising Goal

    Donate to our annual general fundraising goal. This donation keeps our doors open and providing you service 24 x 7 x 365. Your donation here helps to pay our bandwidth costs, emergency funding, and other general costs that crop up from time to time. We reset this goal every new year for the following year's goal.


    53%
    $13,405.00 of $25,000.00 Donate Now
×
×
  • Create New...