FS Crash on arrivals

[miami747 7]

Hi. FS2CREW has been great, can't imagine flying much without it. However, I am starting to have more FS Crashes. Thankfully the crashes happen at the best possible time arrival into my destination. The crash happens usually right after engine shutdown. Gate Arrival or None-gate arrival it has happened both times and has happened in about 4 out of the last 8 flights. The error I get is a box that says:

 

"The exception unknown software exception (000.....) occured in the application at location 0x73858aa0."

 

Any ideas why this happens? It happens at all types of airports and weather and times. A lot of AI, little AI, night and clear day and cloudy etc..

 

Windows 7 64bit.

 

Thanks for the help.

[byork 985]

Hi Steven,

 

The randomness makes it tough to troubleshoot, assuming it's even related to FS2Crew which is hard to say because I've never had this.

 

What is the exact time it crashes? What's the last thing the FO does?

 

Try moving your sliders a little to the left as well.

 

Cheers,

[jgoggi 63]

Exactly what happens to me, never happened on the NGX before using FS2Crew. It is always when shutting down engines, before hearing the chime from the FA about the slides disarmed. I saw once the FO selecting the Ground Connections page on his CDU (in order to select wheel chocks) right before the crash.

[byork 985]

And this happens every time?

 

I need precise reproducible steps, and the "exact" spot it happens.

 

If I can reproduce it somehow, I can fix it.

[jgoggi 63]

"Unfortunately" it doesn't happen every time, but I am not doing regular flights, so it's not easy to say how often. I can say that, out of about 10 sessions with taxi-in and parking included in the last period, it happened 2-3 times, more or less.

[TexasGary 1]

I am having the exact same problem described above. Doesnt happen on every flight, but when it happens it always occurs at the same place (after moving start levers to cuttoff and before the FA says "all slides are disarmed."

[miami747 7]

I will proably get a few flights in, in the next week or so. I will pay close attention to see when it happens. I think it happens right around when the FA chimes in. But last time I think it happened right after I went to cut off the engines. I will try my best to reproduce it and give you some more info. I should have a few flights in by next Monday. Will let you know.

[dubious 0]

Hi Bryan, I also experience the above problem...CTD on engine shutdown, but only on engine shutdown...all other aspects of fs2crew work fine, preflight, startup, takeoff, descent, landing, cleanup, but as soon as I pull into the parking bay, put the parking brake on then shutdown the engines he CTD occurs.

 

I've tried evey suggestion both in the manual, and other suggestions made by you in this forum.

 

Now this problem doesn't happen all the time, just most of the time.

 

I have a hunch it may have something to do with a conflict with GSX, because when I don't use it, there's no crash.

 

The CTD seems to happen just after the marshal crosses his batons, and the messages come across the top of the screen, such as oprate jetway, or good parking etc.

 

What makes this so frustrating is it was happening every time at Melbourne airport with the Orbx add on.

 

I also have Orbx Australia scenery installed.

 

However this morning I did a flight from YMLT to YMML and no CTD, however when I continued to fly on to Sydney...CTD.

 

It seems to be an intermittant fault, which as you know is the hardest to nail down.

 

I use the button control version, and I know this is the voice control section, but that's where I noticed a similar problem to the one I'm experiencing.

 

Cheers Paul Dubois

[dubious 0]

Hi all, I've just completed 8 flights to airports where I have been experiencing CTDs on engine shutdown.

 

Eight out of eight flights completed successfully, and no CTD on engine shutdown.

 

The only thing I did differently, was after landing, I didn't call on GSX to allocate a gate number.

 

When I taxied to the gate I shut the engines down, and answered the disable slides call.

 

I then called on GSX to deboard passengers.

 

The only thing I didn't use was the GSX marshal to guide the aircraft to the gate.

 

Hope this may be helpful in finding a solution.

 

Cheers Paul Dubois.

[byork 985]

Eight out of eight flights completed successfully, and no CTD on engine shutdown.

 

The only thing I did differently, was after landing, I didn't call on GSX to allocate a gate number.

 

 

Does this help any others? You all using GSX?

 

Thing is I know other users have GSX and they don't have this issue.

 

You all using the latest version of GSX????

[dubious 0]

Hi Bryan, I have the latest edition of GSX, I even completely uninstalled it and downloaded the latest version from their webside.

 

I also thought my FSUIPC may have been corrupted, and reinstalled it also.

 

However still getting CTD crashes, until I tried what I did in the post above.

 

Cheers Paul Dubois.

[Chris767 0]

Hi Bryan, I 've got the same problem mentioned above. I don't use GSX and the marshal, but I haven't had this problem before I installed version 1.4.

 

Cheers,

 

Christian Schulz

[ricky76 46]

Me too! CTD at shutdown. Also, during preflight checklist, when the FO calls for the engine start levers cut off, captain replies cutoff and FO replies are you positive? Everytime, (levers are in cutoff pos.) Even after several re-installs of both FS2C and NGX SP1c.

 

I am using V1.4 on a Vista64 system. Latest version of GSX. And happens during dawn, dusk and daytime. This has been an ongoing issue from V1.1 sometimes it will crash during the long flow before pre flight checklist right after the FO sets the LDG ALT. on the pressurization panel.

[ricky76 46]

Just arrived at CYVR from CYLW. Taxied in without using GSX, no crash and I am now ready to plan second leg back to CYLW. I will try this flight back to CYLW without GSX on arrival.

 

I should also clarify, I am using the button version. Sorry, I know, wrong forum but same issue.

[ricky76 46]

Just set up for a third leg successfully. Again I did not use GSX. I used FS2C pushback with no issue.

 

I have a hunch (at least for me) GSX is somehow conflicting with FSC. If I don't use GSX, I can do multiple legs without issue.

 

However, the "are you positive?" during start lever cutoff call from FO is still present. And during after TO checklist, FO calls "flaps down" after "gear up no lights".

[jgoggi 63]

I haven't tried v1.4 yet, but until v1.3 the crash occurred now and then at engines shut down. Never used GSX, altough I use AES.

[byork 985]

Hmmmmm....

 

I want to solve this but it's tough because I can't reproduce it.

 

I need someone who can reproduce it every time.

 

If you can do that, please PM me and I'll take a look at it via a Remote Desktop.

[TexasGary 1]

For the record I dont use either GSX or AES, but I still have the crashes on arrival as described above. Not every flight, maybe half of them.

 

I also have the problem with the start lever position during the pre-flight checklist on every flight. The FO always says "Are you sure about that?" even though the start levers are in the correct position. But for some reason during the shutdown checklist he never says "Are you sure about that?"

 

Hope you can figure these out Bryan. But neither is a showstopper for me. Still enjoying the NGX version of FS2Crew very much.

[byork 985]

Gary,

 

Are you using external hardware?

 

Assuming you're not getting the SDK message, that's the only thing I can think of that might explain the Start Levers "are you sure about that" call.

 

Sometimes external hardware does not sync properly.

[byork 985]

Also,

 

Are all you guys using the "FS Passengers Panel CFG Fix" that I sent you?

[ricky76 46]

I just made 4 flights in a row today without GSX, no crashes. 2 in the 700 and 2 in the 600. I don't use FSPAX.

[dubious 0]

Hi Bryan, I don't use FSPassengers either.

 

Did another 2 flights last night, used FS2Crew but as I mentioned earlier used GSX to refuel catering and boarding, but after landing didn't use GSX to taxi to gate. No CTD at shutdown, then used GSX to offload passengers. No problem.

 

As I mentioned. I only seem to get CTD when I use the GSX marshal with his batons.

 

Cheers Paul Dubois

[byork 985]

As I mentioned. I only seem to get CTD when I use the GSX marshal with his batons.

 

Is that the same with everyone else?

[byork 985]

Follow up:

 

One guy from Button Control said this:

 

"For me i have solved the problem in this way:

 

When i reached the gate, i don´t use the parking brakes. In the FMC i activate the wheel chokes, then the FO starts the shutdown sequence too...and no CTD."

 

 

I'm still at a loss to explain this as everyone's experience seems to be different...

 

And it seems to be isolate to a handful of users.

 

Very strange :Nerd:

[TexasGary 1]

Gary,

 

Are you using external hardware?

 

Assuming you're not getting the SDK message, that's the only thing I can think of that might explain the Start Levers "are you sure about that" call.

 

Sometimes external hardware does not sync properly.

 

 

Hey Bryan, Thanks for the help.

 

I'm not getting the SDK message. I'm not sure what you mean by "external hardware does not sync properly.". The only external hardware I run is: 1) Saitek Pro Flight Yoke + Throt Quadrant, 2) Saitek Pro Flight Rudder Pedals, and 3) Track Clip Pro for Track IR 5. Not running the Saitek Calibration software. All connected via USB. I checked all of my button/key assingments in FSX and FSUIPC for the fuel start levers and I have nothing assinged for start levers.

 

Could you possibly change the Captain's response to "Set" or "Checked" instead of "Cuttoff"? Like I said its not a showstopper. Just a minor thing.

 

Thanks,