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Manny

How to contact PC Aviator

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I bought Night Environment (Dubai) from PC Aviator and they send e-mails during weekends...

 

But their version is old V1.0 The latest is V1.1 with P3D v2.x install.  I sent them three e-mails already (Two different e-mails addy) but no response.

 

Not sure whats going on.

 

Any ideas?

 

 

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I'm actually in a similar boat. Bought a scenery advertised with FS9, FSX, and P3D installers. Only received FSX and P3D. Over the past 2 weeks sent 2 contact forms, 1 email, and a phone call with no response.

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Hi Manny,

 

I'll check the version of Night Environment Dubai available to us from Aerosoft and get that one updated on the server. Apologies for the delay.

 

CaptKornDog - which scenery item are you refering to? I'll check it out.

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Hi Manny,

 

I'll check the version of Night Environment Dubai available to us from Aerosoft and get that one updated on the server. Apologies for the delay.

 

CaptKornDog - which scenery item are you refering to? I'll check it out.

 

LatinVFR San Diego.  Includes FSX/P3D v1 installer and P3D v2 installer, no FS9 though.  Product website (and PC Aviator website) state "COMPATIBILITY FSX/P3D/FS2004."

 

Can provide email address and order number/details via PM, if necessary.

 

Thank you!

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I'll check the version of Night Environment Dubai available to us from Aerosoft and get that one updated on the server

 

Thanks Dean.  Appreciate it.

 

Yeah..you may want to check all the NE products..I believe all of them  now has P3D V2.x installer. So you may want to update the whole lot.

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I've been trying to get information from them about the version 3 updates of some Carenado  aircraft for X-plane that I bought from PC Aviator some time ago. Their website is still showing the version 2 packages, though version 3 for these aircraft has been available on the Carenado site for some time now. When I contacted PC Aviator to ask about version 3, I had an automatic response saying that I would receive an answer within 24-48 hours. That was over a week ago, and still no reply, so I'm not impressed with their customer support.

 

Dugald

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Also agree on this, purchased Mega Airport Stockholm Arlanda X via their US Store. I sent for some year ago via their support page to get a patch update due to missing runway sign markings. No answer at all from PC Aviator.

PC Aviator, can you please take care of my issue via PM.

 

Thanks!

 

Carl-Otto

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LatinVFR San Diego.  Includes FSX/P3D v1 installer and P3D v2 installer, no FS9 though.  Product website (and PC Aviator website) state "COMPATIBILITY FSX/P3D/FS2004."

 

Can provide email address and order number/details via PM, if necessary.

 

Thank you!

 

Ok, it looks like the latest package we received from LatinVFR only has the FSX and P3D installers. I am checking with them regarding how to access the installer for FS9. Will pass on info once I get this from LatinVFR.

Thanks Dean.  Appreciate it.

 

Yeah..you may want to check all the NE products..I believe all of them  now has P3D V2.x installer. So you may want to update the whole lot.

 

Manny,

 

Yes we will check with Aerosoft and obtain the latest updated NE files for our server. Will advise when these are ready for download.

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Same problem here with PC Aviator - can't install the purchased addon as the license keys sent from PC Aviator aren't recognised by the installer.

 

Have sent emails requesting assistance, but as yet, no reply...

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This is an automatic message.

 

This topic has been moved from "MS FSX Forum" to "Hangar Chat". This move has been done for a number of possible reasons.

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Please ensure that your posts are "on topic" and contain illustrative images or videos as appropriate. Do not post videos or images just for entertainment purposes anywhere but in the screen shot or video forums. See our image posting rules here.

 

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Ok, it looks like the latest package we received from LatinVFR only has the FSX and P3D installers. I am checking with them regarding how to access the installer for FS9. Will pass on info once I get this from LatinVFR.

Thank you! I love the Southern California area and look forward to using my purchase to its full advertised compatibility across FS9 and FSX (part of the reason I bought it to begin with).

 

Hope LatinVFR responds back soon.

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I've been trying to get information from them about the version 3 updates of some Carenado  aircraft for X-plane that I bought from PC Aviator some time ago. Their website is still showing the version 2 packages, though version 3 for these aircraft has been available on the Carenado site for some time now. When I contacted PC Aviator to ask about version 3, I had an automatic response saying that I would receive an answer within 24-48 hours. That was over a week ago, and still no reply, so I'm not impressed with their customer support.

 

Dugald

 

Dugald,

 

I am chasing this up for you. Which Carenado X-Plane aircraft(s) in particular are you looking for the update on?

Thank you! I love the Southern California area and look forward to using my purchase to its full advertised compatibility across FS9 and FSX (part of the reason I bought it to begin with).

 

Hope LatinVFR responds back soon.

 

CaptKorn,

 

Do you still have the downloaded file in zip format? The FS9 installer filename should be LatinVFR_KSANF_FS9_1.1.exe -- that was definitely not in your downloaded ZIP file for KSAN?

Also agree on this, purchased Mega Airport Stockholm Arlanda X via their US Store. I sent for some year ago via their support page to get a patch update due to missing runway sign markings. No answer at all from PC Aviator.

PC Aviator, can you please take care of my issue via PM.

 

Thanks!

 

Carl-Otto

 

Carl-Otto,

 

Usually we update the files for the various products soon after they are released to us by the developers. You normally just redownload via your original download link to obtain the latest version of the product.

Have you tried redownloading the item as yet? I note a new file for Stockholm Arlanda X was updated on our servers back in August.

Same problem here with PC Aviator - can't install the purchased addon as the license keys sent from PC Aviator aren't recognised by the installer.

 

Have sent emails requesting assistance, but as yet, no reply...

 

Garydpoole, Can you advise which product you are referring to? More often than not, it can be a keying or copy/paste selection error that prevents the code from working. Let me know and I'll check for you.

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CaptKorn,

 

Do you still have the downloaded file in zip format? The FS9 installer filename should be LatinVFR_KSANF_FS9_1.1.exe -- that was definitely not in your downloaded ZIP file for KSAN?

 

Definitely not included in my .zip file.  Just the two FSX/P3D v1 and P3D v2 .exe files.

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Garydpoole, Can you advise which product you are referring to? More often than not, it can be a keying or copy/paste selection error that prevents the code from working. Let me know and I'll check for you.

Dean

 

The product is FWI Lanzarote V2.

 

As I have now stated twice in emails to PCAviator, the FWI installer is promting for a Username and Registration key, but the email received from PCAviator contains a SW License Number and Password, which are not accepted by the installer.

 

I have copied and pasted these in numerous times and in different fields, but with no success. I have also attempted to use my email address as the username, but once again, without success.

 

I've visted the FWI 'forums', but that seems to have become extinct months ago and now seems like a deserted place...

 

Any help would be much appreciated.

 

Regards

 

Gary

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Definitely not included in my .zip file.  Just the two FSX/P3D v1 and P3D v2 .exe files.

 

Ok thanks. I'll check the files on the server, and re-upload with the FS9 installer included (if missing).

Will let you knwo when its ready to redownload.

Dean

 

The product is FWI Lanzarote V2.

 

As I have now stated twice in emails to PCAviator, the FWI installer is promting for a Username and Registration key, but the email received from PCAviator contains a SW License Number and Password, which are not accepted by the installer.

 

I have copied and pasted these in numerous times and in different fields, but with no success. I have also attempted to use my email address as the username, but once again, without success.

 

I've visted the FWI 'forums', but that seems to have become extinct months ago and now seems like a deserted place...

 

Any help would be much appreciated.

 

Regards

 

Gary

 

Ok I'll ask the U.S. Office team and see where the issue might be with this particular product.

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Thanks Dean.  Appreciate it.

 

Yeah..you may want to check all the NE products..I believe all of them  now has P3D V2.x installer. So you may want to update the whole lot.

 

Dubai file updated on server. Should now have P3D install option. I believe the other NE products are also updated (and have been for a little while).

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Ok thanks. I'll check the files on the server, and re-upload with the FS9 installer included (if missing).

Will let you knwo when its ready to redownload.

Standing by.

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Definitely not included in my .zip file.  Just the two FSX/P3D v1 and P3D v2 .exe files.

 

Fixed this. Download again via original download link. Zip file should now contain the FS9 installer as well as the FSX/P3D installer - both v1.1

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Now this is good customer service! Even though this isn't an "official" contact medium. :)

 

Must say I was pleased with my first purchase with them yesterday.

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Hi Dean,

 

The Carenado X-Plane aircraft in question are the Bonanza F33 and the Cessna 172N. Thanks for your help,

 

Dugald

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Fixed this. Download again via original download link. Zip file should now contain the FS9 installer as well as the FSX/P3D installer - both v1.1

 

Thank you.

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Hi Dean,

 

The Carenado X-Plane aircraft in question are the Bonanza F33 and the Cessna 172N. Thanks for your help,

 

Dugald

 

Hi Dugald,

 

We received another batch of Carenado X-Plane aircraft updates just last night. I am working on updating all of them. Will advise when they are ready to go. Thanks for your patience.

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Dubai file updated on server. Should now have P3D install option.

 

I think you may want to resend me the new download link.. When I click on the old link in the order e-mail.. I still have the link to the same old file

 

This is what I see in the downloaded zip file

 

AS_NIGHT-ENVIRONMENT-DUBAI_FSX_V100.exe

 

Going to my account and clicking on my orders and clicking on those links takes me to the same file. Installing it shows me it is still V1.0

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