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Issues with 737 & 777 in P3D v3.2

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Once again I have to post in this forum due to the problem of a black screen when slecting any of the above.

 

Removed PMDG 737 & 777 from P3D v3.1 then uninstalled P3D. After rebooting etc, installed P3D v3.2  followed by all versions of simconnect from the redist folder then the above aircraft. All default aircraft work fine but when accessing the PMDG results in a black screen. Same thing happened when I went from v3 to v3.1 then the issue was resolved by installing the Simconnect versions which I had failed to do, this time though the problem remains and like before no window to enter the activation codes ever appeared when first accessing the aircraft. DLL.xml and exe.xml all correct.

At a loss what to do now. Any suggestions/advice would be most welcome.

 

 

Thanks and regards

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You didn't have to remove PMDG products from v3.1 to update to v3.2. You only needed to remove P3Dv3.1 Client (and Contents for some) and install new Client (and Contents if applicable).  Regardless, you should expect to have to reenter activation codes unless you took the extra step of releasing the license.

 

I assume you are using the Scenario Set Up screen in P3D to load the PMDG product, you were not clear on that point.  Also, how long are you waiting to see if there is any action that follows the black screen, sometimes it will take a few extra moments for things to happen?

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Hey guys,

 

Just my two cents here....

 

I updated my P3D to v3.2 yesterday and all is working perfectly. I never uninstalled anything. All I did was to download the new installer and run it as Administrator... The instructions says that uninstalling is optional. I tried it without uninstalling my v3.1 or any add-ons. It took about 5 minutes to install it and after that I tried a flight from KMIA to KDFW on the 737 and a return flight using the 777. I did not have any problems at all.

 

The only thing I had to do was to do a new install of the FSDT Addon Manager to update the BGLMANX.DLL file so my airports can work. So far I have not had any problems or issues with my 777 or 737 or airports.

 

Again... Just my two cents.

 

Thanks,

Pablo

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Thank you for the replies, much appreciated.

 

I do always load the aircrafts via Scenario Screen. I did uninstall all PMDG aircraft and P3D v3.1. I've always assumed that if you uninstall the aircraft there should be no problem reinstalling them. All other aircraft including some payware installed fine and work flawlessly.

 

Have raised a ticket with PMDG and will await their response.

 

Regards

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I've always assumed that if you uninstall the aircraft there should be no problem reinstalling them.

 

Actually reinstalling can cause more problems than it fixes.

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I have  been saddened (but not surprised?) at how many appear to be trying to upgrade to P3Dv3.2 but not following the simple upgrade instructions by LM.  :Shame On You: 

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I updated my P3D to v3.2 yesterday and all is working perfectly. I never uninstalled anything. All I did was to download the new installer and run it as Administrator...

 

Just to avoid further confusion: This is plain out wrong! As clearly stated in the instructions from LM you MUST uninstall the Prepar3d v3.1 client prior to installing the new Prepar3d v3.2 client. Otherwise you will have a crippled P3D installation. This has already been discussed various times when LM released the update from 3.0->3.1 last year and those who did not uninstall all ended up with broken P3D installation. So just do NOT install the new client without uninstalling the old one.

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I have always uninstalled correctly all versions of P3D. Just hoping PMDG can show me a way of sorting the problem without having to use my recovery image of the OS and reinstall and configure every thing all over again which can take quite a while!! :smile:

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After rebooting etc, installed P3D v3.2  followed by all versions of simconnect from the redist folder

 

These were already on your system. Remember that these are the FSX SimConnect installers, and are not updated over the P3D releases. No need to reinstall them unless you wipe your entire system.

 

Also, keep in mind that, if you're updating per the Client-only update instructions, you're only changing the sim client and nothing else. The SimObjects folder is unaffected (that's kinda the point of the Client-only update, honestly). Uninstalling our aircraft was unnecessary.

 

I know this isn't helpful after the fact, but for future updates, keep it in mind.

 

 

 


I do always load the aircrafts via Scenario Screen

 

Can you explain, in detail, your sim loading process?

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I never install the new versions of P3D by client, always a full clean install. When I did instal v3.2 I did not reinstall Simconnect and the 737 and 777 failed to load. So I then removed and reinstalled the simconnect versions (excluding russian and japanese versions) thinking perhaps it would solve the issue, but it didn't. As far as loading aircraft is concerned I start the sim and when in the create scenario interface I select the aircraft (in this case PMDG), select airport and time of day and proceed to load it. Have always done this ever since FS2002. I am aware that simconnect is not a P3D install but it is essential as I understand to be able to run PMDG aircraft. Looking forward to P3D or PMDG creating something to replace it, seeing that other software like ASN also requires it when operating in a networked environment.

 

Regards

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So I then removed and reinstalled the simconnect versions (excluding russian and japanese versions) thinking perhaps it would solve the issue, but it didn't.

 

Which versions did you install, exactly?

 

 

 


Looking forward to P3D or PMDG creating something to replace it, seeing that other software like ASN also requires it when operating in a networked environment.

 

SimConnect is the function that allows other programs to look into and work with FSX and P3D. It doesn't need to be replaced. Over time, I think you'll see that people just use the SimConnect that gets installed when P3D is installed. That way, you won't have to run additional SimConnect installers.

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As far as loading aircraft is concerned I start the sim and when in the create scenario interface I select the aircraft (in this case PMDG)

 

To be clear. Does this sim load immediately to this page, or is it loading with an aircraft on a runway first?

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On my version of P3D (Academic) when it finishes loading it goes directly to the scenario interface, where the default aircraft is a fighter jet (can't remember which model), at this point I change to the 737, then select airport and time of day and load. And when all works fine it would place the aircraft at the gate I selected in the Airports interface page. Always have done this and never had any problems either in FSX or P3D.

 

Regards

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On my version of P3D (Academic) when it finishes loading it goes directly to the scenario interface, where the default aircraft is a fighter jet (can't remember which model), at this point I change to the 737, then select airport and time of day and load. And when all works fine it would place the aircraft at the gate I selected in the Airports interface page. Always have done this and never had any problems either in FSX or P3D.

 

Just so you know:

Unless you (unnecessarily) returned the license before uninstalling v3.1 and installing 3.2, it will not prompt you to enter your license. That much is fine.

 

As far as the 'black screen' thing does - what exactly are you seeing?

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I don't know what returning the licence means, have never done that as far as I know. I did a clean install of the OS and of P3Dv3.1 when it came out and installed the PMDG and also experienced

the black screen but after posting I was told I needed to install simconnect and that did solve the problem.

 

After selecting aircraft, scenery and time I see the bar showing the loading percentages, but as soon as it gets to the point of loading scenery I just get a totally black screen which doesn't change at all and doesn't let me close it, necessitating instead to kill the sim via the Task Manager. I will do a short video this evening UK time and post a link to it (assuming I am allowed to do so here). On the other hand I may just rebuild the PC and install everything from scratch seeing the weekend is upon us.

 

 

PS -  By the way when I select the aircraft I can see it in the display area of the scenario page.

 

 

Regards

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After selecting aircraft, scenery and time I see the bar showing the loading percentages, but as soon as it gets to the point of loading scenery I just get a totally black screen which doesn't change at all and doesn't let me close it, necessitating instead to kill the sim via the Task Manager. I will do a short video this evening UK time and post a link to it (assuming I am allowed to do so here). On the other hand I may just rebuild the PC and install everything from scratch seeing the weekend is upon us.

 

Where are you attempting to load the aircraft?

 

If it's choking on the scenery loading, that's a good indication that it isn't an issue with our aircraft directly.

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Loading to default airport in the scenerario page, it doesn't choke loading it finishes loading then enters into the scenery but the VC doesn't appear and the page is blank. Don't worry and thank you for all help in trying to sort out this problem I'm having. I'm going to rebuild from scratch. Have a good weekend.

 

Kind regards

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Just to avoid further confusion: This is plain out wrong! As clearly stated in the instructions from LM you MUST uninstall the Prepar3d v3.1 client prior to installing the new Prepar3d v3.2 client. Otherwise you will have a crippled P3D installation. This has already been discussed various times when LM released the update from 3.0->3.1 last year and those who did not uninstall all ended up with broken P3D installation. So just do NOT install the new client without uninstalling the old one.

 

Maybe I was lucky or something like that but I have done about 5 flights on the 737 and two on the 777 and have NOT HAD A SINGLE PROBLEM!!! So for me it's working flawlessly!!!

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Just to avoid further confusion: This is plain out wrong! As clearly stated in the instructions from LM you MUST uninstall the Prepar3d v3.1 client prior to installing the new Prepar3d v3.2 client. Otherwise you will have a crippled P3D installation. This has already been discussed various times when LM released the update from 3.0->3.1 last year and those who did not uninstall all ended up with broken P3D installation. So just do NOT install the new client without uninstalling the old one.

 

 

By the way Carlito777... I followed these instructions and it worked beautifully for me. I never uninstalled the client at all. I ran the setup as Administrator and it ran all the applications. It took about 5 minutes from begining to end. I just finished another flight with the 773 from JFK to London (AA100) and the flight was flawless. Just an FYI... :-)

 

""Updating Prepar3D v3 When minor updates are released for Prepar3D v3, there are now two options available to update Prepar3D v3. The recommended method is simply updating using the Client installer. This is the quickest and least error prone. You can also update by doing a complete uninstall and reinstall of the entire application, but often that is not necessary or desired. Updating just the Prepar3D Client is a new feature for Prepar3D v3. It allows users to download only the new parts of Prepar3D, rather than re-downloading the whole application. Note: You must have already installed the full Prepar3D application in order to update just the client.""

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