33 minutes ago, TomCYYZ said:

Firstly, I originally bought "Rex AccuSeason" through ORBX...I opened up "Rex AccuSeason" icon from my desktop and I was told there is an update available, I downloaded the setup file, but I'm not sure I should run the setup for "Rex AccuSeason Advanced"  since I bought through ORBX. Will ORBX purchasers' be getting the new version through "ORBX Direct"? Should I wait until ORBX has the product available? This does not seem to be a straight forward update.

I did do it as you described and it worked. No idea what happens if/when the ORBX update arrives, but since we are told about the update by the AccuSeason app itself (and not via ORBX), they probably won't update at all via ORBX and all updating goes via the app from now on.

In the same loop. I get trying to keep your product secure but this seem ridiculous. Especially when it's stated with a valid serial from the original product you'll have access to the new one.

2 hours ago, Paladin2005 said:

Bought my Accuseason in the Flightsim.to store, but it still shows "no update".

Please advise what build # you have installed? This would be located in the Settings window.

 

2 hours ago, Alvega said:

Is this already available at OrbX?

Not yet, we are in the process of setting things up at the different stores.

2 hours ago, iliasr said:

... someone knows when is the orbxdirect release ?...

We will have it there shortly, but you should be able to get the update from previous version if you have it.

37 minutes ago, Fiorentoni said:

I did do it as you described and it worked. No idea what happens if/when the ORBX update arrives, but since we are told about the update by the AccuSeason app itself (and not via ORBX), they probably won't update at all via ORBX and all updating goes via the app from now on.

We will be updating through ORBX, but we are still working with them to get things setup. Probably be ready in a few days at most.

37 minutes ago, HFBHercules1280 said:

In the same loop. I get trying to keep your product secure but this seem ridiculous. Especially when it's stated with a valid serial from the original product you'll have access to the new one.

I recommend that if you are having issues that you reach out to our support team at: https://rexaxis.com

(forward: I'm just a user and do not represent REX at all)

Those who bought through Orbx. Yes, the REX name is on box, but sometimes unforeseen issues arise that aren't totally in their control or even on the radar.  Unfortunately sometimes you don't know there is going to be an issue until there is one. It's unfortunate. 

Now the fix to get you past the validation issue once you have ran it once and try re-running it again is an easy one, and posted already in parts but with a key part missing. I don't want to clutter up this forum with tech support stuff so. I digress. Submit a ticket, they will get you up and running.

Edited September 20, 20232 yr by styckx

I'm a little confused. I haven't downloaded the new version yet. Reading through this thread, it sounds like I HAVE to create a REX Axis account to register it?

Great start! I submitted ticker I also posted on discord. No replies anywhere

36 minutes ago, Bones62 said:

I'm a little confused. I haven't downloaded the new version yet. Reading through this thread, it sounds like I HAVE to create a REX Axis account to register it?

I 'upgraded' from the old version and didn't need to set up an Axis account. I did have to reinput serial key / transaction code etc. to register the product though.

Anyone mind if I say 'Works OK for me'. 😎

1 hour ago, scotchegg said:

I 'upgraded' from the old version and didn't need to set up an Axis account. I did have to reinput serial key / transaction code etc. to register the product though.

Thank you, kind sir!

Edited September 20, 20232 yr by Bones62

2 hours ago, HFBHercules1280 said:

In the same loop. I get trying to keep your product secure but this seem ridiculous. Especially when it's stated with a valid serial from the original product you'll have access to the new one.

Thanks for the help all. I just reentered my original data from my flightsim.com store and it loaded just fine.

Same thing here.  It ran once, took my login just fine, installed some stuff, tried to run it again and I started getting the license error. 

3 hours ago, sd_flyer said:

I re-created my account using Rex app and downloaded my accuseason. After running accuseason app once now I got error "there is problem validating your product license" Great!  There were no problem charging money though LOL Hey REX what is up?

1 hour ago, sd_flyer said:

Great start! I submitted ticker I also posted on discord. No replies anywhere

Edited September 20, 20232 yr by flyinion