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Guest bmwr1100rt

Ariane Poor Service/Maybe Rip-Off

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Guest bmwr1100rt

I bought the 737-700er for FSX two weeks ago. After mulitple emails to Ariane requesting an update on when I will get the download link, I am convinced they maybe in some sort of financial trouble. Their response has been that they have to verify with the bank that processed the transaction.Well they got my $120 for the product and now I have no product and no idea if or when I will get what I paid for.I suspect a refund will be out of the question as well because if they can't verify the transaction they will claim I never paid for the product. The transaction is shown with my local bank.I suggest avoiding these folks at all costs. Wait for the FSX PMDG 737

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I suspect a refund will be out of the question as well because if they can't verify the transaction they will claim I never paid for the product. The transaction is shown with my local bank.
Talk to your bank. Depending on the card used and legislation where you live they may be able to block the payment.

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I bought the 737-700er for FSX two weeks ago. After mulitple emails to Ariane requesting an update on when I will get the download link, I am convinced they maybe in some sort of financial trouble. Their response has been that they have to verify with the bank that processed the transaction.Well they got my $120 for the product and now I have no product and no idea if or when I will get what I paid for.I suspect a refund will be out of the question as well because if they can't verify the transaction they will claim I never paid for the product. The transaction is shown with my local bank.I suggest avoiding these folks at all costs. Wait for the FSX PMDG 737
Ops normal for them I'm afraid.

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I know Visa does provide protection against these sort of things.I did have an issue where I did purchase something online and never received the products. I contacted Visa and they credited my account and then went after the company for it.Regards,

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Guest stevehow

these things do happen,unfortunately for this company it is too often for me.we all know the history of Ariane,so i'm not going to go into it for the 1000th time.i would suggest to anyone purchasing anything from the internet,not just FSX addons to research the company 1st.in my case if i buy an fsx addon it is from tried and tested companies likePMDGREXHIFISIMREALAIRQUALITYWINGSGEXUTXEZCAall these companies have one thing in common...they all have great support forums and support staff,the key to solving a problem.sorry if i missed anyone. steve

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Ariane has been known to be slow at times on the customer service end of things. Ariane purchase transactions are done through RBS World Pay and you should have received a receipt immediately upon purchase. Did you provide your receipt info to Ariane? The same receipt info is required in order to activate your product. Receiving product activations is another story and can require a bit of patience and time. Hope you get it sorted one way or another.

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The Ariane company should write a book titled "How to frustrate and alienate your customers to the N'th degree". Avoid this company at all cost. They will never get another .01 from me. I don't care if they develop the newest and best addon. I refuse to conduct any business with them.

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I was very disappointed about the actual quality of the software I bought but I never had any problems contacting the company or getting those download links to receive my product. Even the activation went fine although they state that it could last some days. Took me just 2 hours or so. Even reactivation after a fresh install: flawlessSo you might want to check if the transaction went right and give the guys at Ariane some proof for this.We and they are all human beings that make mistakes and I can't support the theory about "financial problems" because to let a customer download something that's already produced isn't much of a cost, if any. We're talking about 200MB or so.As I said, in my eyes the buy was absolutely overpriced but at the time buying, the PMDG was so far away so I just did it (got some livery packs too).I must admit that I "hate" those "they ripped me off" like threads, shouting towards community to help them because most of the time the actual mistake could have been discussed in a friendly manner ("rip-off" isn't that friendly).If you're into selling stuff to people (I am) you'll soon discover that every mistake a customer discovers is one of yours in their eyes. Some give you a chance to reconstruct events and therefor help them, others instantly go up to 100% and start to blame the nearest person: In this case, the seller :)In every conversation there's a fact level and an emotional one - the emotional one now is destroyed now so good luck.

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these things do happen,unfortunately for this company it is too often for me.we all know the history of Ariane,so i'm not going to go into it for the 1000th time.i would suggest to anyone purchasing anything from the internet,not just FSX addons to research the company 1st.in my case if i buy an fsx addon it is from tried and tested companies likePMDGREXHIFISIMREALAIRQUALITYWINGSGEXUTXEZCAall these companies have one thing in common...they all have great support forums and support staff,the key to solving a problem.sorry if i missed anyone.You missed 2 of the best, EagleSoft and Flight1 ! steve

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You missed 2 of the best, EagleSoft and Flight1 !
Personally I would rate those head and shoulders above any other vendor I have come across. The 30 day money back offer means that you can buy with complete confidence, and Eaglesoft's attitude where if you don't like the product they don't want your money is a refreshing change. I just wish more vendors would follow their lead !! Then again that would make my credit card take a bit of a pounding !! LOL.gif G

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Guest stevehow
Personally I would rate those head and shoulders above any other vendor I have come across. The 30 day money back offer means that you can buy with complete confidence, and Eaglesoft's attitude where if you don't like the product they don't want your money is a refreshing change. I just wish more vendors would follow their lead !! Then again that would make my credit card take a bit of a pounding !! LOL.gif G
sorry about missing eaglesoft,never bought anything from them.flight1 i bought GEX and UTX plus loads of other stuff as well.so big heads up to FLIGHT1 another top company. steve

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If you bought the 737-700er 2 weeks ago and still have not heard from Ariane here is the forum address http://ariane.havetofly.com/.Please post your problem and I am sure Ariane will take care of it. I think that Araine has great 737's and they will be getting better in the future.Their 737-700er is by far their best 737 model with a lot of features that other 737 models do not have. JeffG

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If you bought the 737-700er 2 weeks ago and still have not heard from Ariane here is the forum address http://ariane.havetofly.com/.Please post your problem and I am sure Ariane will take care of it. I think that Araine has great 737's and they will be getting better in the future.Their 737-700er is by far their best 737 model with a lot of features that other 737 models do not have. JeffG
Although I think the iFly 737 matches it very nicely, certainly the FS9 Ariane aircraft. With the PMDG 737NG coming soon, Ariane will end up last, I fear. I do not wish to see them going down, but I fear that this is what will happen. They don't seem to keep up really well with the rest, simply...

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I bought the 737-700er for FSX two weeks ago. After mulitple emails to Ariane requesting an update on when I will get the download link, I am convinced they maybe in some sort of financial trouble. Their response has been that they have to verify with the bank that processed the transaction.Well they got my $120 for the product and now I have no product and no idea if or when I will get what I paid for.I suspect a refund will be out of the question as well because if they can't verify the transaction they will claim I never paid for the product. The transaction is shown with my local bank.I suggest avoiding these folks at all costs. Wait for the FSX PMDG 737
I have just bought on Monday the B700ER and my experience is as follows:- The online payment system that Ariane uses (RBS, Royal Bank of Scotland) does not accept all cards (or some banks refuse to work with them, I am not sure) so some cards are rejected, however no payment is charged when the card is rejected. I tried with a different card and it worked flawlessly- After I bought the plane the activation took less than 24hours and, again, it worked flawlesslySo, regardless of whatever opinions people have about the quality of the Ariane products, payment and activation, at least in my case, work perfectly well.I would suggest that you check your card payment log, I strongly suspect that the card was rejected and no payment charged

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Holey Moley!! $120.00 for a flight simulator addon aircraft? Man, that must be some airplane. For that kind of money, I hope you get it worked out.

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I gave up from Ariane when they began to sell this so called 700er. This is a big DISRESPECT to the people (Including me) that bought the 700 before the "ER" thing. The 700 had many bugs (Don´t have even liveries and a outdated fmc for years now), CTD´s and much more that will not be corrected. This ER thing should be a update to the 700. But even this is paid! I already asked for this things in the forum, only to see my topic deleted and promises after promises been gone to the limbo. I´m only using it because i didn´t have to reinstall my fsx and trying to put my money spent in this thing for use a bit more.Do a favor for yourself: Listen to the inumerous topics about the ariane way of do things ... AND STAY AWAY OF IT! After all they only have a 737. PMDG NGX is very near. Don´t waste your money.

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You might want to read the following closely also if you have purchased or anticipate purchasing the 700er.Quote"New Boeing 737 700er Update Pack - Due Soon to all 700er customersFollowing a longer than anticipated period of testing we can report today that the new Tech Update (700ERSP) has been moved from beta to RTM status. The new update will be install tested to ensure smooth installations for everyone. Following the success of those tests 700ERSP will be released. All those yet to purchase the new Boeing 737-700er have until the eve of the launch to take advantage of all the Tech Packs included in the special offer. After the update comes out that offer will end. For more news, click here" End Quote.This is copied direct from their website. Looks like after the launch (whatever and whenever that means), you'll have to pay for the tech packs. Upon reading what they are, seems to me that they should be included for the exhorbitant price (in US dollars). No thanks.(However, I could be wrong about the whole thing and it might be great.) :(

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I bought the 737-700er for FSX two weeks ago. After mulitple emails to Ariane requesting an update on when I will get the download link, I am convinced they maybe in some sort of financial trouble. Their response has been that they have to verify with the bank that processed the transaction.Well they got my $120 for the product and now I have no product and no idea if or when I will get what I paid for.I suspect a refund will be out of the question as well because if they can't verify the transaction they will claim I never paid for the product. The transaction is shown with my local bank.I suggest avoiding these folks at all costs. Wait for the FSX PMDG 737
Must be that new and improved sales and customer service stuff I read about some weeks ago. Don't waste your time with them. The NGX must be getting close to TOD soon. :(

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Dear Madame Dear Sir I have bought the Boeing 737-900 X together with the airline pack. This was 2 years ago. Unfortunately I have upgraded my computer several times since then. I have lost all email receipts including the email for the download links for service pack 1. However I have still the product files. I would like to fly this great product again(have not done so for more than a year). All I require is the download link for the service pack and of course a new activation key. I have no problem purchasing one as outlined on your product page. Please let me know what information you need all I can provide at moment is my name below and the time I bought the product. Thank you for your help Kind RegardsAnd here is Arianes responseThe problem will be that X is now out of date (and the service pack will not give you any access to the new version). The best thing to do is to buy the X2 version and that way you will then be able to enjoy all of the features of the new version also. We would like you to know that we do not provide upgrades because, it means new development and because we would have to pay for that work to be done, we considered it better to put all that work into a new product and add more.The new version also includes airlines with them.Thank you for your patience. Have a nice day.What nonsense is that. I was even tempted to pay the activation key which is now 12.50£. You can try Wilco, PMDG, Level-D and others were you can login into your account retrive keys or service packs and all for free. Well never Ariane again!!! I could still kick myself that I even bought a product from them.

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1. Caveat Emptor2. Those who do not remember history are doomed to repeat it3. There's one born every minuteRegardsBob ScottColonel, USAF (ret)ATP IMEL Gulfstream II-III-IV-VColorado Springs, CO

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They might as well close their doors now that PMDG's NGX release is imminent! What a bunch of tossers. The videos from AoA simply blows the mind.

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*sigh*This kind of stuff is pretty normal for Ariane. Needless to say, I never had trouble with their activation system, but you hear these complaints a lot. Anyway, I wouldn't know why you would anyway buy Ariane with the PMDG 737 NGX so close to release now and the iFly already released...

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Ariane is a superb example for the influence of a policy on sales and, at least forum based, perception.I couldn't complain about the product itself for the most parts (missing nav data drove me nuts though), but placing hi priced things in a market and offering no cheap update paths for existing customers while suffering from some relatively negative support feedback isn't the best spot to choose.Although, critics aside, they are still there and they are also still enhancing their things. But I'd say that the worst thing to happen on the customer side is the fact that existing ones don't return, which may happen more frequently at Ariane than at other devs. Just assuming though.Ouch, Jim is sort of right there. :(

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Are Ariane still going? Ive just bought the fsx 737-700er and can't get it to install. The activation tab comes up but with no activation drop down menu so I can't request activation. As far as I can tell, I have tried all the faq stuff on their site. (what a lot). I tried the support email they supplied on their order confirmation email but AOL return my mail saying that this address has fatal errors. This is de ja vu for me. I had a problems with them before but I understood they had new management so I tried them again. More fool me. PDMG have been promissing the new 737ng for a long time now and I suppose I've given up. Now I've said that, It will probably be released soon! It's a lot of money for me and my wife gave me stick for spending it. I suppose I did ask when she was rather busy!

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