Sent a ticket through hopefully I can download it and fly it for abit before work.

If I go to look at my support ticket it takes me to a whole different website is this normal? It also isnt letting me log in?

Same here I think that is due to them taking down the servers because of the ongoing attack

Bummer. Guess I am going to go to bed then. Seems my ticket wont be answered anytime soon, stupid script kiddies. Thanks for all the hard work PMDG! Hope you guys get it sorted and get some rest!

Gents- Please do not despair. Right now we are starting to get a bit more up time as we start making adjustments to thwart the harmful traffic. As we do we are rapidly moving through any open support tickets on this stiff. If you open a ticket we WILL get back to you... If you hit the purchase button too many times, we'll get your excess funds back to you- nothing to worry about there. We only want you to pay for this a single time!

I think today is BAD birthday for Robert.....

Well, I got my confirmation from PMDG, a few hours later :PIt's going to be a looooooooooong morning here at the office. And I need some sleep.I hope I don't get slept in the middle of the acceptance flight!

Hy guys , I just received the confirmation mail from pmdg with the download link , thanks for that . I feel terribly sorry for for pmdg especially for Robert , since it's his birthday and they don't deserve something like this , .I can imagine people are frustrated but i am sure pmdg would like to had a flawless start for the ngx delivery as well , it is a long day for them as well and they are still helping customers with their problems to solve things out .Yesterday i took a free day of work for the release ,just minutes ago i received the download link , have to work in two hours incliding the whole weekend , but it doesn't make me mad ,because i know it was out of the hands from pmdg and they trying to solve things as soon as possible , thanks pmdg for that and i hope all problems for everyone are solved as soon as possible , Best regards ,

If any of you guys are still missing stuff, make sure you submit a ticket - it is much easier for us to track and follow it that way than via the forum here.

ticket system is not online, can u please upload the tutorial? would like to print it

@Ryan I has submit ticket and receive mail,have download link in the mail,but link not work,are your shut down serve now?

Can't access the support ticket system, will not load any other way to resolve this ? thank you.Rich

It seems the support site is back up. I purchased mine 10 hours ago and am still waiting for a download link. No rush with mine though, I think I'll go to bed now...1:30am NZST It's been a long day. Congrats finally PMDG!

Seems that the support site is down for me aswell Ryan.

I also purchased mine 10 hours ago and no download link yet. Already got Paypal confirmation but nothing from Precision Manuals.I´m pretty anxious to download and flight.Can someone give me an estimate time to get the confirmation E-mail and download link?

Guys check your previous orders! I cant log in to the ticket system but see that they added it to my previous orders! Downloading now! Downloading fast too!