Hi I just purchased the PMDG model 737-800/900 the other day and just noticed I was double billedI only have 1 order and show my account being billed $69.99 2x..... please take care of the second chargeHere is the information I have that I believe would be usefulmy order # REDACTEDtransaction REDACTEDCard ending in : REDACTEDI will be calling up USAA to correct this issue if not resolved by Thursday the 16th of Febuarary, 2012 or in 36hrsThank youCourtland James Redding

Edited February 15, 201214 yr by Tabs

I'd recommend you submit a support ticket, that's the best place for this sort of thing. I don't think they generally respond to account stuff in the forums.http://support.precisionmanuals.com/Main/Default.aspx

Submit a support ticket. And just to be safe, I wouldn't post personal information on a public forum.

Hi I just purchased the PMDG model 737-800/900 the other day and just noticed I was double billedI only have 1 order and show my account being billed $69.99 2x..... please take care of the second chargeHere is the information I have that I believe would be usefulmy order # 192522transaction #4174736599Card ending in : 0951I will be calling up USAA to correct this issue if not resolved by Thursday the 16th of Febuarary, 2012 or in 36hrsThank youCourtland James Redding

:Doh:So putting personal information up is okay with you?And what's with the threatening? I'm sure you accidentally pressed purchase twice. You're dealing with a reputable company, here. Relax! Use the correct support portal, as Steve pointed you to. You'll also need to create a NEW SEPERATE login for the support page. Don't go using your Eselerate login. It won't work.

Edited February 15, 201214 yr by ZachLW

Another thought, is one charge maybe the pending charge that didn't go away right away? I've seen that happen once or twice, it went away after a day or 2.

Mr. Redding-I notice by your manner of listing UAL that you separate the "Air" and "Lines" which indicates to me that you and I both worked for the same great company before it fell to the morass that currently carries the CO logo and UA name... It is always nice to run into folks that shared the same great name.Now- as to your request for help. I looked at your order history and found that the duplicate billing was something you created on your own. Your first transaction was completed when you checked the "Yes I have read the terms and conditions" checkbox and then hit the PURCHASE button at 12:40:28 CST on 13FEB12.Fifty eight seconds later, before the reply back came from your card issuer to authorize the purchase, you hit the BACK button on your browser, then selected the "Yes I have read the terms and conditions" checkbox a second time, and pressed PURCHASE a second time at 12:41:15.This second round of activity caused the system to send the transaction out for a second time, and resulted in two charges.It is worth pointing out that for both purchases you acknowledged the terms and conditions that include the following text: "DUPLICATE PURCHASES: If you have trouble with an order already placed, please do not re-purchase that product a second time. Visit our help desk at http://support.precisionmanuals.com and let us know how we can help you! Duplicate orders will be refunded only with a $10 fee to cover processing and transaction costs associated with the duplication."Normally we are pretty unrelenting on this fee because, after all, the duplication gets charged to us even if we refund the whole purchase price to customers who create duplicate charges... And we also have to pay the refund fees as well...In your case- I'm going to be flexible only because we share a bit of common history.In the future- just reach out to us nicely and we'll be happy to help out with any trouble you run into. No need to threaten us - we are always here and you are always reaching a live person on the other end of the transaction.In the future if you need any help just open a support ticket as some of the others suggested. One of us will be back to you pretty quickly from that venue.

Don't normally post but,"I will be calling up USAA to correct this issue if not resolved by Thursday the 16th of Febuarary, 2012 or in 36hrs"What a wunker!

Edited February 15, 201214 yr by Trooper

Isn't there a disclaimer on the purchase page that specifically says, "do not press the back button" ?I thought his time restricted ultimatum was funny.Also, one of my immediate family members was a flight attendant on United Air Lines for 37+ years.It's a disgrace to see that tulip replaced by an ugly ball with wires. Worst paint scheme ever.Anyway, I'll stop derailing the thread now...

Isn't there a disclaimer on the purchase page that specifically says, "do not press the back button" ?

Yes there is if memory serves..

Ahh, the modern consumer. If I screw up, it's still the big bad company's fault. I'm sure he'd be willing to pay PMDG the 10 dollars that Robert so graciously waived.

Guys, can we stop bashing the guy already?Yeah he was a little rash in offering an ultimatum, but $70US is a lot of money to some people & he clearly didn't realize the mess up was on his end.There's no point alienating someone who clearly enjoys fs as much as any of the rest of us, else he wouldn't be buying from pmdg.RSR has already cleared the air & offered a resolution. I doubt he needs or wants us fellow users belittling someone after the matter has been settled.

Edited February 15, 201214 yr by MrKen

Mr. Redding-I notice by your manner of listing UAL that you separate the "Air" and "Lines" which indicates to me that you and I both worked for the same great company before it fell to the morass that currently carries the CO logo and UA name... It is always nice to run into folks that shared the same great name.Now- as to your request for help. I looked at your order history and found that the duplicate billing was something you created on your own. Your first transaction was completed when you checked the "Yes I have read the terms and conditions" checkbox and then hit the PURCHASE button at 12:40:28 CST on 13FEB12.Fifty eight seconds later, before the reply back came from your card issuer to authorize the purchase, you hit the BACK button on your browser, then selected the "Yes I have read the terms and conditions" checkbox a second time, and pressed PURCHASE a second time at 12:41:15.This second round of activity caused the system to send the transaction out for a second time, and resulted in two charges.It is worth pointing out that for both purchases you acknowledged the terms and conditions that include the following text: "DUPLICATE PURCHASES: If you have trouble with an order already placed, please do not re-purchase that product a second time. Visit our help desk at http://support.precisionmanuals.com and let us know how we can help you! Duplicate orders will be refunded only with a $10 fee to cover processing and transaction costs associated with the duplication."Normally we are pretty unrelenting on this fee because, after all, the duplication gets charged to us even if we refund the whole purchase price to customers who create duplicate charges... And we also have to pay the refund fees as well...In your case- I'm going to be flexible only because we share a bit of common history.In the future- just reach out to us nicely and we'll be happy to help out with any trouble you run into. No need to threaten us - we are always here and you are always reaching a live person on the other end of the transaction.In the future if you need any help just open a support ticket as some of the others suggested. One of us will be back to you pretty quickly from that venue.

Thanks for your support and help!- I overacted forgetting that these forums and tickets typically need email verification lol my bad Thanks againMy frustration came after hitting submit and later coming up to a 404 error page (which is why I pressed back ;)in addition to going all over the site trying to find a place to post regarding this and couldnt find one accept here since there wasn't a place (until you activiate your email) LOL well thats totally my bad...Thanksthe $10 fee is fine I don't mind and appreciate your support and help guys (I've submitted a ticket)Thanks again-Courtland

Edited February 15, 201214 yr by UAL591

Just a heads up. I saw that TABS edited his original post to remove the personal information, but the information remains visible in a reply post from ZachLW

It warms my heart to read a customer-induced support issue with a very happy ending.I'll bet when I have to try and get my ~200k Continental air miles re-credited to whatever system UAL/COA is now using they won't be nearly as helpful or cordial :( .

Mrken you are spot on.it's why people shouldn't jump straight in..there is always another side.yes he knows he overeacted..anyone who hasn't ever got angry about something in the past please let me know..sainthood will be on it's way :lol:Trooper i find your post more offensive than his.he has a reason (frustration) you don'tsteve-0