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11APR13 - Outage causing Support/Activation disruption

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The rogue server must be vanquished!! One for all and All for one!

Flying Tigers Group

Boeing777_Banner_Pilot.jpg

 

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I can see it now....hundreds of angry torch carrying PMDG-ers congregating outside the server's offices.

Ron Priever

Boeing777_Banner_Pilot.jpg

  • Author
  • Commercial Member

Gents-

 

A quick update for now...  This one errant server has absorbed my entire day- which puts me in the kind of mood that is largely unfair to everyone around me.  :angry:

 

The machine itself wound up being replaced overnight, but after about 9hrs of operation the problem returned.

 

We still think it is a connection/router/switch issue inside the data center where this machine lives- which means (in theory at least) that there are a gaggle of other machines experiencing the same problems- and that should lead to a quick fix.

 

But you know how theories go...

 

We are in the process of shuffling some things around so that we can create a few VMs to move critical services off this particular machine since it appears to be in a problematic location.  This could take some time- and it necessitated just shutting down eCommerce until they get things sorted out.

 

In positive news- we have a big installation of new machines happening over the next week that will allow us to run fully redundant and load balanced services for the first time in PMDG's history.  If I am to believe the techs, this will make this type of headache a thing of the past...  Too bad we didn't have this done last week.

 

Darn.  We missed it by this much  ---->   |   |

Robert S. Randazzo coolcap.gif

PLEASE NOTE THAT PMDG HAS DEPARTED AVSIM

You can find us at:  http://forum.pmdg.com

Gents-

 

A quick update for now...  This one errant server has absorbed my entire day- which puts me in the kind of mood that is largely unfair to everyone around me.  :angry:

 

The machine itself wound up being replaced overnight, but after about 9hrs of operation the problem returned.

 

We still think it is a connection/router/switch issue inside the data center where this machine lives- which means (in theory at least) that there are a gaggle of other machines experiencing the same problems- and that should lead to a quick fix.

 

But you know how theories go...

 

We are in the process of shuffling some things around so that we can create a few VMs to move critical services off this particular machine since it appears to be in a problematic location.  This could take some time- and it necessitated just shutting down eCommerce until they get things sorted out.

 

In positive news- we have a big installation of new machines happening over the next week that will allow us to run fully redundant and load balanced services for the first time in PMDG's history.  If I am to believe the techs, this will make this type of headache a thing of the past...  Too bad we didn't have this done last week.

 

Darn.  We missed it by this much  ---->   |   |

 

How abut a 777 update while you're here? :Praying:

Matthew Bellette

Well we did get a roundabout update:  if they are replacing/upgrading server farms next week, there'll certainly be no T7 release over that period.

spacer.png


 

Thanks for keeping us in the loop sir. We need them servers in tip top shape after the credit card numbers start to fly!

Jon Preston

 

  • Author
  • Commercial Member

Gents-

 

Another update for tonight:

 

As of now, all services are running normally- but I am going to leave this thread active because we want to give this new machine a chance to run for 24hrs before declaring victory over the ghost in the machine...

 

Okay- so...  Hidden 777 update for those of you reading this thread.  Now- as you know we do not discuss release dates- but I will give you a non-release date:  This weekend. 

 

(Oh let the complaining begin.... I know how some people hate it when I reply with something snarky.  LOL)

 

On a SERIOUS NOTE:  Thank you for your patience the past few days.  We had planned to try your patience NEXT week with some minor outages while we bring new resources online- but this was unplanned...  At least it fell apart before the 777 release.... 

Robert S. Randazzo coolcap.gif

PLEASE NOTE THAT PMDG HAS DEPARTED AVSIM

You can find us at:  http://forum.pmdg.com

Hopefully the 777 comes out soon ^^^

i7 6700k, GTX 1070 (MSI), 16GB Ram DDR4

Asus Maximus VIII Hero, Corsair H100i v2

- Alex Farmer

Goldstar Textures - www.facebook.com/goldstartextures

 

Gents-

 

Another update for tonight:

 

As of now, all services are running normally- but I am going to leave this thread active because we want to give this new machine a chance to run for 24hrs before declaring victory over the ghost in the machine...

 

Okay- so...  Hidden 777 update for those of you reading this thread.  Now- as you know we do not discuss release dates- but I will give you a non-release date:  This weekend. 

 

(Oh let the complaining begin.... I know how some people hate it when I reply with something snarky.  LOL)

 

On a SERIOUS NOTE:  Thank you for your patience the past few days.  We had planned to try your patience NEXT week with some minor outages while we bring new resources online- but this was unplanned...  At least it fell apart before the 777 release.... 

 

How'd you manage to stay married for so long, Rob? (Just kidding!) :tongue:

Matthew Bellette

 

 

Okay- so...  Hidden 777 update for those of you reading this thread.  Now- as you know we do not discuss release dates- but I will give you a non-release date:  This weekend. 

 

 

 

 

  :crazy: RSR, this means we will have an update this weekend? yay.....  :yahoo:

 

lol, Kidding of course, enjoy your weekend PMDG people!

Steve

either the release is close..or we are getting teased..!!

Clinton Royston Fernandes.

Vabb-Mumbai India.

Gents-

 

Another update for tonight:

 

As of now, all services are running normally- but I am going to leave this thread active because we want to give this new machine a chance to run for 24hrs before declaring victory over the ghost in the machine...

 

Okay- so...  Hidden 777 update for those of you reading this thread.  Now- as you know we do not discuss release dates- but I will give you a non-release date:  This weekend. 

 

(Oh let the complaining begin.... I know how some people hate it when I reply with something snarky.  LOL)

 

On a SERIOUS NOTE:  Thank you for your patience the past few days.  We had planned to try your patience NEXT week with some minor outages while we bring new resources online- but this was unplanned...  At least it fell apart before the 777 release.... 

 

I don't know if that means we're getting another update this weekend, or you're releasing it this weekend!

Dev Singh

@Randazzo:


So... Victory for PMDG?



I don't know if that means we're getting another update this weekend, or you're releasing it this weekend!

 

I think we are getting that promised update about more 777 features; and if the servers are working well who knows they may announce a release date??

Flying Tigers Group

Boeing777_Banner_Pilot.jpg

 

everythings are smokey!

-server is having some troubles with reg.

-they're going to say sth at this sunday

-someone said that t7 realeses this sunday;then forum managers deleted tho post very quick

i have a good feeling about these things! :)

Captain Hamzeh Farhadi

A320 TRI/TRE at Iran Air

 

 


Okay- so... Hidden 777 update for those of you reading this thread. Now- as you know we do not discuss release dates- but I will give you a non-release date: This weekend.

 

@@Jackal. @@captainsazzman

 

I can't see how he's said he's going to give us an update - all he's told us is that a non-release date would be this weekend...in other words, the 777 won't be released this weekend.

Matt Wharmby

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