Hi all

Here is my problem:

PMDG has close my account without no reason and I can't find anything to contact them, I no longer have access to the pmdg bae jetstream product which was collect my paypal account and I wish an immediate refund because I did not pay for a non-existent product and an account block like that from one day to the next. If someone can tell me how to contact them to get a refund until I go file a complaint complaint to the police and go to court for fraud. I'm french so excuse me if there are mistakes because I use bing translation.

 

pmdg don't close any account for no good reasons at all,  far as refunds go as far as I know pmdg don't do refunds on downloads at all. if you didnt pay for the pmdg 4100 than why your asking for  a refund  than.
 
Your best bet is to submit  support ticket which requires a separate login details

http://support.precisionmanuals.com/Main/Default.aspx

 

(...), I no longer have access to the pmdg bae jetstream product (...)

 

 

 

PMDG download links are time-limited. If the link has expired, and you do not have the installer and/or a backup of the installer available, you do need to purchase the extended download service for your product from the PMDG shop, and submit a support ticket after that.

 

 

If someone can tell me how to contact them to get a refund until I go file a complaint complaint to the police and go to court for fraud.

 

http://support.precisionmanuals.com/Main/Default.aspx

 

Someone there will gladly help you find your account information. My bet is that you just used a different account, or that you tried logging in too many times with the wrong password and it temporarily locked you out (this is pretty standard for any type of username/password authentication system).

to get a refund until I go file a complaint complaint to the police and go to court for fraud.

For 45 dollars. Give me a break.

This sure reads very close to one we had a few weeks back. Turns out, as Ryan posted, that fella blocked payment then complained that he couldn't get the product... after blocking payment.  Sure, this could be a case of bad timing and language barriers but the posts are so similiar it's suspicious.

Sure could be the case. Especially the "can't find anything to contact them" part ist very telling.

 

Ridiculous.

Gents-

 

Yeah...  We are clearly trying to avoid contact by having 4 staffers answer tickets at the following location:

 

http://support.precisionmanuals.com

 

We are really hoping that adding the word "support" to the beginning of our URL, and that adding it to the website so that you can reach us from our main page might make it harder for anyone to find us...

 

Too bad the OP didn't sign his post- or one of us might have helped him right away.

rsrandazzo, on 02 Dec 2014 - 5:34 PM, said:

We are really hoping that adding the word "support" to the beginning of our URL, and that adding it to the website so that you can reach us from our main page might make it harder for anyone to find us...

After many years in IT I have come to the conclusion that the general public are not actually literate or able to follow simple instructions. Sort of like a zoo animal - clever, but best appreciated when caged and otherwise confined to a "safe and secure - - - - environment"

 

EDIT: I Was joking, naturally. (See what I did there? Oh... never mind.  )

Hi new member,

Be great if you put your name in the post as per rules. Now PMDG is a very very honorable company, so no need for threats. Have you raised a help ticket with them to sort out your issues. If not, then suggest you complete the form..see link and see if this resolves your concerns.

 

http://support.precisionmanuals.com/Main/frmRegister.aspx

 

Regards