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Mike_CFII_MEL

Not Happy With Jetline Systems Right Now

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Hi Everyone,

 

I find it hard to believe that a multiple computer build given to Jetline Systems (after all the rave reviews I read) at a cost of $10,500.00 would result in simple items (like drivers) not getting installed at all. I just spent the better part of two days isolating and correcting something that never should of been allowed to leave their workbench.

 

As I have posted here and on other sites, the main server visual computer kept rebooting once it was hooked up, I was told by Ken to unplug the unit for ten minutes and then plug it back in. This worked once and never again. I finally isolated the problem to "ANY" USB device that I hooked up to the server, as it turns out they never installed the USB drivers.

 

I've since found a few other issues on the left and center visual computers as well, you would think at a price of over ten grand they would pay more attention to detail and TEST the unit before shipping. Last thing on my mind was a driver issue due to non-installation, I was thinking of using them to install my wrap around screen, but I do not have any faith in their ability to get the job done right without me having to correct any issues missed by them.

 

Don't get me wrong, Ken is a nice guy. But attention to detail should be priority one, how do you miss drivers... That should of been done as soon as Windows was finished installing.

 

I need some sleep, been up for a VERY long time working this out.

 

Needless to say, I'm not a happy camper right now!

 

 

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Don't get me wrong, Ken is a nice guy. But attention to detail should be priority one, how do you miss drivers... That should of been done as soon as Windows was finished installing.

 

 

 

Agree, it's shoddy.

 

I suppose, given the number of PC's they must build at any one time, "attention to detail" is neglected.

 

Precisely why I always build myself.

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Precisely why I always build myself.

Same here. If you build the system on your own it is cheaper and you know exactly what is going on under the hood because you installed all components (hardware and software) yourself.

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Maybe finding out the cause of the ommision(s) might be a good place to start. I've not heard negative comments of Jetline before. Let's see how they plan to prevent a re-occurance.

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I would like to see a member of the Jetline team come over to AVSIM and respond to Mike's comments. 

 

I have been buying my machines from a company near Seattle and am considering Jetline for my next purchase.  Before I make my final decision I would like to see what and how Jetline handles Mike's issues.   :smile:  

 

blausten                                                                                                              

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Jetline has always been good to me. I'm sure they will get to the bottom of it. Maybe they need to do a second test as surely someone dropped the ball and missed a few things. Hang in there.   Josh

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Hi,

 

Well, even more issues with Jetline Systems. I sent them all my registration information so the items can be installed in the new systems. Well, they installed FSDreamteam airports, Flightbeam airports and ORBX. That's it, they failed to install the rest of my addons, that includes all my FlyTampa addons, Imagine Simulations addons, Latin VFR addons, Taxi2Gate addons, TROPICALSIM addons, My Traffic Professional 6 addon and PrecipitFX.

 

Guess once I finish fixing the boot issue it will be on to installing everything they missed.

 

Never Again Jetline Systems!

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Well, even more issues with Jetline Systems

 

Mike,

 

I hate to read you are having trouble, I was sure hoping this would go smooth for you. :smile:

 

blaustern

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Very odd Mike, I've had good contact with Jetline Systems, very helpful and informative ... but I was only ordering a Virtual Fly TQ6 thru them and not a system build.

 

 

 


I sent them all my registration information so the items can be installed in the new systems. Well, they installed FSDreamteam airports, Flightbeam airports and ORBX. That's it, they failed to install the rest of my addons, that includes all my FlyTampa addons, Imagine Simulations addons, Latin VFR addons, Taxi2Gate addons, TROPICALSIM addons, My Traffic Professional 6 addon and PrecipitFX.

 

This seems strange, I've never heard of any vendor doing this type of work?  Did they invoice you specifically for this in an itemized cost breakdown?

 

 

 


As I have posted here and on other sites, the main server visual computer kept rebooting once it was hooked up, I was told by Ken to unplug the unit for ten minutes and then plug it back in. This worked once and never again. I finally isolated the problem to "ANY" USB device that I hooked up to the server, as it turns out they never installed the USB drivers.

 

This is another item that doesn't make sense to me?  Not sure what OS you had installed, but Windows7 and Windows10 will have generic USB drivers installed as part of the OS ... but regardless, not having USB drivers installed should NOT trigger a reboot cycle, that's usually an overclocking issue.

 

Cheers, Rob.

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Hope that you get your sim up and running soon , feel with you

 

Sh---- can happen , but Ihis is to much

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Hi Rob,

 

I have Windows 7pro, I don't know how they missed that yellow !, but they did. I've since installed the USB driver but the reboot (happens 9 out of 10 times) still occurs when USB's are plugged in.

 

Jetlinereg.jpg

 


This is another item that doesn't make sense to me? Not sure what OS you had installed, but Windows7 and Windows10 will have generic USB drivers installed as part of the OS ... but regardless, not having USB drivers installed should NOT trigger a reboot cycle, that's usually an overclocking issue.

Cheers, Rob.

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Hate to jump in here without knowing the entire story but just from my quick look at the email it could be interpreted to mean that Ken wanted to install some representative applications for testing purposes. So once Orbx and a few airports were installed and tested they didn't need to install any more. However, that doesn't explain why My Traffic and PrecipitFX weren't installed and tested. 

 

But it's gonna rock once you do get it up and running!

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Hi,

 

That's not how I read it. He wanted all my registration info so he would know "everything is perfectly smooth across the large visual with EVERYTHING INSTALLED and working " Key word in his sentence is the word everything.

 

 

Hate to jump in here without knowing the entire story but just from my quick look at the email it could be interpreted to mean that Ken wanted to install some representative applications for testing purposes. So once Orbx and a few airports were installed and tested they didn't need to install any more. However, that doesn't explain why My Traffic and PrecipitFX weren't installed and tested. 

 

But it's gonna rock once you do get it up and running!

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Have you Usb hub.s , X99 chipsets is wellknown to have problems with Asmedia usb 3.1

The Broadwell Memory controller is little tricky , very sensitive to mems even at low memspeed or XMP.

 

Not familiar with the MSI board , asus not recomend to run the Extreme V with Broadwell you can do it but the board is not optimized for it , can be the same for MSI

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USB devices can cause odd problems including rebooting when attempting to add another device. So for example you can have a situation whereby one USB device already installed satisfactorily may require deactivating before another device can get its driver installed, or the PC can reboot as a consequence. So you could have something plugged in that Windows detects and try's to install the driver for and the install fails and reboots the PC due to some other device still active.

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USB devices can cause odd problems including rebooting when attempting to add another device. So for example you can have a situation whereby one USB device already installed satisfactorily may require deactivating before another device can get its driver installed, or the PC can reboot as a consequence. So you could have something plugged in that Windows detects and try's to install the driver for and the install fails and reboots the PC due to some other device still active.

 

I have also experienced this. Sometimes I have had similar issues with Windows 7 and 8 where even when Windows install the drivers for me (which is should automatically as Rob said) I have had activation issues when swapping USB devices on them. 

 

I personally dont own a Jetline, but I have heard great things about their products and service for years. Unfortunately, everyone is subject to flukes, and this may have just been one given the complexity of the task. Hope you get it squared away! 

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Asus does have a problem with their Rampage V Extreme motherboard around USB output voltage, it falls below USB tolerance/spec right around (even with powered hubs) 20-22 devices (even more so if you plug in any devices that supports charging like a Nexus or iPad for FMC duty) depending on the devices used -- I've measured this with a DROK USB physical monitoring device you plug into USB ports and also with HDD Software USB monitor software which will expose some of the low level issues with Asus USB ports and devices connected to it.  

 

To avoid the Intel USB 3.0 limit (which you can hit with just 12 USB devices) you need to set the EFI to operate legacy USB 2.0 (basically turns your USB 3.0 ports into USB 2.0 ports).

 

But I'll still maintain that the boot issue an OC issue that needs to be resolved in BIOS ... but it is possible the USB power draw is the source of the trigger.

 

Give Jetline Systems a chance to resolve, it'll be best for everyone all around if you do ... I know it can be frustrating especially given the cash outlay.

 

Cheers, Rob.

 

EDIT: but there again, I run my 5960X at 1.5v when running P3D which many of the experts say is going to kill my CPU, yet over 1 year later and the CPU is running very well, beyond my expectations and no boot or lockups or BSODs.  So long as the CPU/VRM/PCH temps are kept low, the CPU will be fine (in P3D - my temps are 112F to 122F CPU with VRM and PCH about 10-12 F lower.

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Hi,

 

The visual server computer has three USB devices plugged into it, the Logitech wireless keyboard and mouse dongle, my yoke and Jetmax throttle quad, that's it. One of the reasons I decided to pay someone to build these computers is because I can't be bothered building them and then troubleshooting any issues that arise.

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Hi,

 

The visual server computer has three USB devices plugged into it, the Logitech wireless keyboard and mouse dongle, my yoke and Jetmax throttle quad, that's it. One of the reasons I decided to pay someone to build these computers is because I can't be bothered building them and then troubleshooting any issues that arise.

As you stated, you're dealing with a multi PC system and P3D software based on 10 year old programming architecture. You better learn to troubleshoot and accept the fact that you are going to have to do it as a flight simmer. That's just part of it, regardless of who puts your PCs together. Peripherals and third party software include errors and troubleshooting at no extra charge, as most simmers have experienced.

 

As a long time customer of Jetline Systems, and satisfied owner of multiple Jetline flight sim PCs, I would have to speculate that your multi-PC setup is still a work in progress and that there are kinks that need to be worked out before it is "complete"....like ALL flight simulation PC builds. Considering that you dropped some serious cash on a sim build, even though Jetline works on projects much larger in scope and much more costly than yours, I would bet my brand new 6700k build that you are at the top of their priority list. It also wouldn't surprise me if they send one of the owners out to assist you in person to get your new sim operating smoother than a Swiss watch - should you seek help from them. I know that they have done this for customers in the past. Aside from building superior flight simulation platforms, Jetline is also known for supplying customer service at the highest level imaginable. Give them a chance to fix you up before you cry wolf on the internet.

 

Having owned multiple Jetline PCs over several years, issues certainly arose with my systems that I didn't always know how to address. The guys at Jetline always fixed me up in a better than timely manner. As a frequent customer myself, I can vouch for those guys and guarantee that they will do the same for you. I can also guarantee that you will be blown away with your purchase once you're fixed up and simming on all 8 cylinders.

 

Trust the pros to handle it and send us some screenies once you're giggling like a kid on Christmas in the NGX at FL350.

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Wow... Sorry to hear all this Mike hope you get this sorted and if it is without their help, some sort of a refund. 

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@ Mike_CFII_MEL

 

Honestly, I can understand you are having some issues with your setup. With a build like yours and associated costs, no doubt this is not a typical run of the mill setup jetline put together for you. As a Jetline customer myself of 3 years, knowing several others personally who own them, and having 2 more systems coming in the next 6 months (one for my son), I can honestly tell you there is no better way to go other than doing this build yourself. Greg & Ken always go the mile to ensure everything they build is top notch and the customer always satisfied in the end at least with the folks I know and my experiences. Based on what I see here, Ken is still in the process of assisting you and I am highly confident the issues you state will be resolved.

 

That said, it's really not fair nor prudent to go on various forums badmouthing these guys the way you have been doing. I first came across your post over at the Night Environment forum and now I see you doing it here as well. I have no idea how many places you have posted your frustrations but is it really all that necessary? Are you trying to put them out of business or something? What are you trying to accomplish here?

 

Yes you are having some issues but the way you title your threads, it's as if they sold you a lemon and told you to screw off. And if that were the case, i'd be right behind you. But they are clearly trying to ratify the situation and I say let them. They stand by their brand and I can personally attest to the quality of their work and customer service. I say continue working with them. You spent a good deal here and I know the guys will get you flying in those virtual skies happily and when you do, I really hope you come back here and update us on the resolve and show off what sounds like a super kickass setup. 

 

Even with the issues you are having, I am super jealous. 

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New member one post ... Have seen this before at another forum a couple of years ago...

At that time a big name in flightsim hardware " motorizized throttles " try this without sucsess...

 

Anyway you send the X99 system to them for optimation , is it USB or OC related dosent matter.

You get a unstable PC from them...

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Hello,

 

Let me start by saying the entire story has not been posted here in the forums (that is for me and Ken), and as I have stated I'm sure Ken is a nice guy based on my conversations with him. This has nothing to do with Ken personally, it's business. If Ken wants to come here and gives the OK I'll post the other issues I have, right now it will be kept off the forums because I believe it could of been a few bad decisions back to back. But rest assured this is "NOT" the only issue with my purchase!.

 

I'm sure it will get worked out as soon as Ken and I get back to working on the system. As far as bad mouthing Jetline Systems, all I'm doing is stating facts based on my "FIRST TIME" experience with this company. If you spent over 10 grand and have experienced what I have you'd be a little miffed as well.

 

I've been flight simming since before the internet, I am well away of the pitfalls associated with flight simming and hardware/software issues that can arise. Hence that is not the only issue.

 

Also as a matter of fact, and this still holds true today. I invited him and his family to stay at our guest house to use the pool while Ken and I enjoy some time in the simulator, he is three hours away in Tampa.

 

This as I have said is business, nothing else and/or no hidden agenda. I even go so far and say I was venting based on my experience, I'm sure I can eventually figure out the USB issue. Heck, I've built all my systems except this last group from Jetline. It's because I'm 55 and I want to SIM, not troubleshoot computers anymore. That's why I wanted to pay someone else to go through the growing pains of a new computer build, setup and overclock. I have no problem troubleshooting my flightdeck, I just don't want to build computers anymore.

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Not too why this 'naming & shaming' has actually been posted..

Maybe, instead of being 'miffed', :sad: & :Talking Ear Off: & :Cry: , you should enter into a more constructive dialogue with Ken, instead of dissing his company here. It's really not going to improve things!

 

Wow :shok: , in our local currency (South African Rands), that is equivilant to R 150 000.00!, thats about 120 hours of PPL flying, to put it into perspective. :Money Eyes: 

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