Yes same thing here with Chrome at least (didnt try with others)RV

Hi,Yesterday I bought the F14 Tomcat, no problems with the transaction. Today I was after buying the Diamond Twin Star and the Vulcan, however when I go to pay I get this message from the paymate payment screen : "We cannot process this payment as it exceeds the monthly level set by your seller. Please contact the seller."Anyone else had this problem? I notice other people are buying several aircraft, so I presume you can buy more than one at the discount price. I have posted this on the Iris forum but thought I'd throw it open here too, see if anyone has any idea's.I also noticed some people have paid via paypal, but I can't see an option for that when ordering via the Iris web site as I would try via paypal instead, see if that made a difference.Thanks in advanceSteve

ok, i also had the same issue but when all was said and done i ended up paying for the same place twice. i can not find a link anywahere in Iris' web page to a forum or anyhting to see if i can get one credited back to me, not have i received my link for the download yet, it said 2-5 days. seems like if you pay for it now you should be able to download it now as well.can anyone help me out with finding a forum or customer service link?thanks, kyleEDIT: just found the forum.

I just got home from a hospital visit and tried to purchase a number of aircraft. No payment page would show. Being in Southern California it is 2:00 PM here and I realized that it stated the cutoff time was 9:00PM GMT. Guess what, that was 1:00 in the afternoon here so I guess I am out of luck because of where I live. I thought it was until 9:00 PM my time.. Shucks, and I thought I had bought eight aircraft and was a happy camper until now....:-(((

ok, i also had the same issue but when all was said and done i ended up paying for the same place twice. i can not find a link anywahere in Iris' web page to a forum or anyhting to see if i can get one credited back to me, not have i received my link for the download yet, it said 2-5 days. seems like if you pay for it now you should be able to download it now as well.can anyone help me out with finding a forum or customer service link?thanks, kyleEDIT: just found the forum.

Where is the Forum? I tried buying the A-10. I entered all my info and credit card info and pressed Continue. It sent me to a blank screen with no download info. Now when I logon I get a Prepayment screen with no download. It shows my order but nothing else. I sent two e-mails to David Brice with no answer. Regards, Bob.

David is aware of the problems and is working the issue....see here: David's post re the sale

Where did you see you actually ordered it twice?

Log in to your account at the Iris store, check under 'My Account', there's a section at the top of the page called 'Overview', or you could look in the 'My Orders' section. Hope that helps. I've had an email (I guess the same was sent out to everyone that's got outstanding orders) stating basically the same things as on the SIm Out House page, so fingers crossed it'll all get sorted out soon.Dave.

Well, I had a good experience early this morning from CST USA. I ordered 5 planes and had them all on my hard drive about 15 minutes later. All five had instant download links. A-10, B.2, DA42, F16, BD5. I have been playing with the panel and paints for the BD5J and just cruising around in the A-10. This A-10 is a quality product. Haven't loaded the others up yet. I bought all the others that I want during the last 4 days including some sound packs.I just got an email from David Brice and he says the sale will continue once they have caught up with all these orders that are bottled up, meanwhile the store is closed.Ray

I've downloaded the A-10 but need an authorization code...does that come with a separate email? The IRIS store didn't have one listed in the My Accounts section. I'll just have to be a bot more patient.

I've downloaded the A-10 but need an authorization code...does that come with a separate email? The IRIS store didn't have one listed in the My Accounts section. I'll just have to be a bot more patient.

Are you sure you need a code? I installed 2 products without needing a code, but did look for one beforehand..........mainly because the account screen looks like the one Aerosoft use!Having said that, although 2 were OK (that Vulcan is very nice), when I try and install the A-10 I get an error window appear that says "this file contains invalid data" :-(

Hi Wayne,the authorization code is written in the same installer window where it asks for the code. At least that's how it was for me. Just copy what it states on top into the window below.Cheers, Holger

I've downloaded the A-10 but need an authorization code...does that come with a separate email? The IRIS store didn't have one listed in the My Accounts section. I'll just have to be a bot more patient.

Hmmmm, I understood the sale would go until the 25th. Mr. Brice's email says it will be extended. Beyond the 25th? Also they have a 12 hour sale today on everything, but the store is closed. I'm a bit confused.

Hi Wayne,the authorization code is written in the same installer window where it asks for the code. At least that's how it was for me. Just copy what it states on top into the window below.Cheers, Holger

Well, aren't I a dunce...so it is, Holger, and thanks for pointing that out!

I hope I don't break any rules if I post some emails I've received. They are non-personal addressed (Coneman mentioned it too). If this is a problem, delete my post of course.Big thumbsup for IRIS there on this sales action. Haven't had any problems so far.2 hours ago

Due to the absolutely fantastic way our Five Dollar plane sale has been received, we have hit our sales cap for the month. I've just come off the phone from Paymate and they have agreed to increase our sales limit for the month which means the sale will continue!Karen and I must thank you all for your fantastic support of our sale to date, and who knows, maybe this will see a new pricing structure down the road.. :)Due to the inconvinience caused by this issue, we'll be extending the 5 dollar sale to give people who've been unable to purchase, the chance to do so.The store will remain closed for new orders for the time being whilst I clear up the unprocessed orders. Once the store is back open for business, I'll send an e-mail to inform you.RegardsDavid BriceIRIS Flight Simulation Software.

1 hour ago

The IRIS Storefront is back up for trading.I am currently still working through previously locked orders to remove them from the system.Customers who have been unable to purchase due to the purchase cap issue will need to repurchase their products.Those who have paid via Paypal will NOT need to repurchase.Kind RegardsDavid.

now

It has come to my attention that a number of customers are confused about what the 'Prepayment' status means on the order page and how it relates to your purchase.As such, I would like to explain the order process a little and why you shouldn't worry.. :)When you place an order on the IRIS Store and click the 'proceed to checkout' button which takes you to the paymate payment page, your order is saved in our store and given an order status of 'prepayment'.This means that we've saved your order and are awaiting confirmation from paymate on what to do next.When you enter your payment details into paymate, one of two things happen, either the payment is approved or not approved.If the payment is not approved, you get redirected back to our store and paymate sends our store a piece of code which tells our store to delete the order as it was not approved. (You also get a nice red banner telling you what happened!)If the payment is approved you are sent to a new page with a big 'Confirm Order' button which you MUST press! This button sends you back to our store and sends a code to our store telling it to alter the payment status from 'Prepayment' to 'Available to Download'.Sometimes, if the confirm order page times out, or customers accidentally close their browser, no code gets sent to our store to change your order status.In those instances, you will have paid for the goods, but our store shows 'prepayment' and no download links.As part of my daily routine, I double check our 'Prepayment' orders in the store against the paypal payment database to see if any orders need manually updating.. and more often than not, some do. :)So to clarify, when you make a paymate payment.. PLEASE ensure you click the big 'CONFIRM ORDER' button on paymate when you've processed your payment.Also, to put others minds at ease.. Prepayment DOES NOT mean that we will automatically deduct money or process your payment without your knowledge or consent.If you have orders in your account under the prepayment status using order numbers 1413 through to 2201, you will need to re-order the products should you wish to have them.Unfortunately those orders were placed whilst the paymate sales cap was in effect and as such will be deleted in due course as no payments were successfully transacted.I do hope this information sheds a little more light on the payment process and how this and many other stores deal with internet based transactions.Kind RegardsDavid Brice.

I hope I don't break any rules if I post some emails I've received. They are non-personal addressed (Coneman mentioned it too). If this is a problem, delete my post of course.Big thumbsup for IRIS there on this sales action. Haven't had any problems so far.2 hours ago1 hour agonow

Anybody know where the Paypal page is on the site?

I think there is none. :(

Payment Methods And ProcessingIRIS Flight Simulation Software currently accepts Visa and Mastercard credit cards processed by Paymate.com and Bank transfers from Australian Bank accounts only.

http://www.irisfss.c...ae6c4ab9a23b661