Who ever said you have to go down the "facebook route" ??

www.blackboxsimulation.com

 

You did!

 

SO I would suggest to Anyone who was considering the "Prologue" , have a look at the more recent posts on our facebook page http://www.facebook....ckBoxSimulation and see what others are saying now.

You did!

:LMAO: :LMAO:

I would like to say that after we had the initial flurry of issues, they have all now been addressed and V0.53 is getting some really good reports.

 

Most of the "issues" appearing now are requests for additions and enhancements, which of course we planned to do throughout the "Prologue" Period anyway.

 

I'm sorry but this is not quite right as there are a number of us that have reported problems with the autopilot not engaging after takeoff as well as a problem with the A/TH and warning bell constantly chimmimg. Are fixes for these problems in the pipeline?

 

Regards

Phil

You did!

 

I'm sorry but with respect I would have assumed you would realise that was not the ONLY Way to find us ??

So once again , Your not "forced" to take the "facebook route" you were "Encouraged"

 

Feel free to quote me correctly next time

I'm sorry but this is not quite right as there are a number of us that have reported problems with the autopilot not engaging after takeoff as well as a problem with the A/TH and warning bell constantly chimmimg. Are fixes for these problems in the pipeline?

 

Regards

Phil

 

Phil.. were not aware of a support ticket on your specific issues ?

Feel free to mail us @ [email protected] though and we will do what we can to help

 

Same goes for anyone with issues.. Please use the forum or the mail.. (please dont feel forced to use facebook :) )

 

ALL issues raised will receive a response

I'm sorry but with respect I would have assumed you would realise that was not the ONLY Way to find us ??

So once again , Your not "forced" to take the "facebook route" you were "Encouraged"

 

Feel free to quote me correctly next time

 

I quoted your exact words.

I get that people dislike facebook but what's with the overreaction? You don't have to be registered to look at the comments.

 

Edit: Unlike what some others did by forcing you to "like".

 

 

Phil.. were not aware of a support ticket on your specific issues ?

Feel free to mail us @ [email protected] though and we will do what we can to help

 

Same goes for anyone with issues.. Please use the forum or the mail.. (please dont feel forced to use facebook :) )

 

ALL issues raised will receive a response

 

Then how come my support tickets didn't recurve a response? Nor did my forum post.

This was the response I got from one of my emails, I was getting frustrated with the lack of response so decided to email to all three at the same time... The filtering looks to be a little overzealous.

 

 

 

Your message

 

To:

 

[email protected]; [email protected]; [email protected]

Subject: [sPAM] RE: Prologue - Refund

Sent: 25/06/2012 19:04

 

was deleted without being read on 25/06/2012 19:33.

.

The filtering looks to be a little overzealous.

 

 

maybe they saw the subject of your email and they rejected it ?

No, they were very fair and had offered me a refund, this was after that point as I was following up the refund. Looking back at all the orignal emails, it seems they all ended up in the spam bin. It seems any replies came back marked [sPAM]

This was the response I got from one of my emails, I was getting frustrated with the lack of response so decided to email to all three at the same time... The filtering looks to be a little overzealous.

 

Craig .. this is untrue Sir.. I have replied to your many emails and finally authorized your refund as requested

 

to say you didn't receive a response from BlackBox is not quite true is it ?

I personally responded on THREE Seperate Occasions and treated you with respect, Initially suggesting ways you could improve your experience with the Airbus. You insisted on a refund and Got it Sir, No argument.

 

It saddens me that you were not prepared to accept our help and / or suggestions

It saddens me even more that you see the need to criticize us for it.

Im sorry, but my email dated the 23/06 was never replied to - I chased this 2 days later - which was replied too.

 

While I am grateful for the help you offered, I commended you for your effort in fixing the major issues in short order. Also as I said above "No, they were very fair and had offered me a refund",

 

However, as I said in our email exchange and I still maintain this view...The product was released to early, and was still not ready for release (in my opinion) when I last tried the product.

 

It saddens me, that there seems to be an increasing trend among some devolpers to releasing products that are not finished, call me old fashioned, but I like to see the completed article.

Then how come my support tickets didn't recurve a response? Nor did my forum post.

 

The response to your Support tickets are below Jeremy . . . .

AS Sent from our support System

 

 

[Ticket Id: S137861-T28] - Operator Replied: 06/18/2012 14:46:49

 

 

 

 

Dear Sir,

 

Appologies for the difficulties you may be experiencing, We made a small error in final builds during the early hours of the morning causing the problems with displays not drawing or being corrupted and freezing/CTD's. These Issues should now be fixed and you will receive not drawing or being corrupted and freezing/CTD's. These Issues should now be fixed and you will receive notification of a new installer very soon.

 

Followed immediately by :-

 

 

fixed V0.53 , you should have received your email update

 

Regards

 

Blackbox Simulation

 

The SAME responses were posted as replies to your FORUM POSTS

 

I find it strange that you say you didn't have ANY response when we can all clearly see that you did?

we have also checked our logs at the forum.

You apparently read 42 of the posts in there so I fail to see how BlackBox Support could be failing you so badly ??

 

Im sorry, but my email dated the 23/06 was never replied to - I chased this 2 days later - which was replied too.

 

While I am grateful for the help you offered, I commended you for your effort in fixing the major issues in short order. Also as I said above "No, they were very fair and had offered me a refund",

 

However, as I said in our email exchange and I still maintain this view...The product was released to early, and was still not ready for release (in my opinion) when I last tried the product.

 

It saddens me, that there seems to be an increasing trend among some devolpers to releasing products that are not finished, call me old fashioned, but I like to see the completed article.

 

You are most welcome Craig..

BTW - The Finished article will be called "AIRBUS EXTREME"

We apologize that our "PROLOGUE" Version was not to your satisfaction.

Right my point is, that was the ONLY time you responded was AFTER it had been fixed. You never responded to acknowledge the issue or say "thanks, we're working on it". Yet you responded to others on the forum when they posted issues. It seemed to me with the lack of response that you either didn't think it was an issue or simply ignored it. I did acknowledge in my post that your DID fix the issue, that's not the problem. The problem is how you handled support inquiries that I have a problem with. And of course I looked through the forum! I was trying to see if anyone had the same issue or if there was a fix. I won't just post a problem without first seeing if someone else reported it....one reason why I didn't post a lot of other issues. Common sense is not so common.