Hello Mr. Palmer,

 

thank you for your reply!

 

So if the NGX Training is purchasable with Paypal, i jump on. I hope the additional Download-Option is then also purchasable with Paypal ;-)! Thats what i want to buy. Because i am a new customer, i dont have any problems with an additional Download-Fee.

 

But your suggestion to make the Trial and then contact Support doesnt work for me, because then i have to enter my CC-Data, and thats what i want to avoid. One reason why i would happily buy with Paypal.

 

Regards,

Sebastian Beier

 

 

Can I give you a hug?... THANK YOU! 

 

 

Haha. Of course.

 

Complaining about providing a CC to view a trial, but having no issue whatsoever with giving the same info to the same people, through the same service, using the same process makes zero sense. 

 

I buy 99% of flightsim software with PayPal and will stick to it. I would buy from F1, PMDG, Simmarket and Aerosoft with my card, but they can afford PayPal anyway.

 

Dirk.

You sure? :mellow:

 

I'm thankful for the previous explanation in regard to the change for the download opportunities. I actually can understand the reasons and I also think the confusion among (potential) customers was greatly reduced. I was happy with some of your very early training products and my guess would be that the actual quality of your current ones isn't in question at all.

 

However, the 'almost every website' thing or the 'streamline the process' echo when it comes to collecting cc data for a trial sounds.. different to what I recall from the same Internet you are most likely using.

 

As being a fan of trial versions and also being an individual taking care of my own data, I really doubt that we're talking about the same type of trials, free offers or other software. Being at crossed-purposes maybe.

 

Either way, my suggestion would be to collect payment data when it's needed and to avoid it when it's not. As you see, the impression it leaves isn't necessarily as streamlined as expected.

I don't have any plans on changing the way this works. It works quite well. If people aren't serious about the product at all, then it's probably not going to work out anyway. 

 

This isn't a SaaS where you get a certain amount for free, forever. Like Dropbox and 2GB. It's a full product that gives you a glimpse into the training. 

 

I've had to enter my card details plenty of times before hand, knowing that if I didn't like the trial, then I needed to manually back out. 

 

This is the case for many of the services we pay for to run the business. 

Hello Mr. Palmer,

 

thank you for your reply!

 

So if the NGX Training is purchasable with Paypal, i jump on. I hope the additional Download-Option is then also purchasable with Paypal ;-)! Thats what i want to buy. Because i am a new customer, i dont have any problems with an additional Download-Fee.

 

But your suggestion to make the Trial and then contact Support doesnt work for me, because then i have to enter my CC-Data, and thats what i want to avoid. One reason why i would happily buy with Paypal.

 

Regards,

Sebastian Beier

Understood. We'll be enabling this in the future. It's worked out well for 777. But in order to do so, we'll need to code things up a bit different and that'll take a bit of time. 

Understood. We'll be enabling this in the future. It's worked out well for 777. But in order to do so, we'll need to code things up a bit different and that'll take a bit of time. 

 

Very good.

 

Thank you!

 

Dirk.

Hi,

 

I didn't get any email myself. Wow, I did not see this coming. Well, I download and burn all video material so they can be viewed on my 70" 3D TV. Looks like I just purchased my last AoA product.

 

AoA wants to change the rules, you do it for new customers, you don't screw your existing customers.

Hi

 

Thank you! We've put a lot of money, time and effort into this website. We've been working on it since may.

 

Hi Chris

 

Is there a possibility at some point in the future you would provide a DVD/Blu Ray version of this? I really enjoyed the 747 and the 767 series.. I never got into the 737. But I don't have the access to internet (with reasonable bandwidth) except  during weekends.. and I'd rather do some simming when a I get a chance during the weekends.   Since I travel so much for work.. would love to  watch it on my laptop while travelling.

 

 

Understood. We'll be enabling this in the future. It's worked out well for 777. But in order to do so, we'll need to code things up a bit different and that'll take a bit of time.

 

Hello Mr. Palmer,

 

that sounds very good!

 

Thank you!

 

Regards,

Sebastian Beier

AOA won't be the first or last company to cut of downloads after paying for them. How many companies in the FSX world expect you to pay again to download a previously purchased product (I remember a discussion on here a few weeks ago about this). Plus, you still have access to the videos, and I'm sure if you ask them for an extension to download all your files, they'll allow it.

Not a customer of theirs, but with many online services like this, they are taking the p*** and price gouging customers.

 

I've found with several unrelated services that I had looked at using over the last couple of years (but thankfully didn't!), they charged one price, then later on changed their ToS and made it far more expensive *even for exisitng customers* in part because people failed to correctly read (if they bothered at all) the contract they were agreeing to at the time they purchased.

 

I'm one of those "sad" people who read EULAs etc.., but because I do, I don't get stung by these carefully worded terms that basically say the contract isn't worth the paper it isn't written on. Words like "we reserve the right change these terms and conditions at any time and without prior notificiation to you" basically gives that company carte blanche to do what the hell they like.

 

CAVEAT EMPTOR!

 

Best regards,

Robin.

 

 

I'm one of those "sad" people who rad EULAs, but thankfully don't get stung by these carefully worded terms that basically say the contract isn't worth the paper it isn't written on.

 

That's the sad truth, hardly anybody ever bothers to read the EULA, and most of them always have something in there that allows this sort of behavior.  The last company to screw me over (twice) was EA games. Not only have I been unable to play SimCity, but I also bought a game for my Android tablet to play on the plane the other week. When I tried to open the game, it refused to let me as I wasn't online and it wanted to check my license. I asked for a refund later that day, but of course, hidden away in the EULA was some blurb protecting the company and screwing over the consumer. Basically, they can change and do what the hell they like to the game, and can even switch the servers off without consequence.

Not a customer of theirs, but with many online services like this, they are taking the p*** and price gouging customers.

 

I've found with several unrelated services that I had looked at using over the last couple of years (but thankfully didn't!), they charged one price, then later on changed their ToS and made it far more expensive *even for exisitng customers* in part because people failed to correctly read (if they bothered at all) the contract they were agreeing to at the time they purchased.

 

I'm one of those "sad" people who read EULAs etc.., but because I do, I don't get stung by these carefully worded terms that basically say the contract isn't worth the paper it isn't written on. Words like "we reserve the right change these terms and conditions at any time and without prior notificiation to you" basically gives that company carte blanche to do what the hell they like.

 

CAVEAT EMPTOR!

 

Best regards,

Robin.

 

The idea that they would have thought of some devious scheme all those years ago that would allow them to do what they've just done . .... seriously? i don't think so.

 

Let's keep things in perspective here, we're talking about a small company that is run by FSX enthousiasts for FSX enthousiasts. The change in policy results from having to compete with YouTube's growing catalogue of valuable content, In order to distinguish, high quality and therefore heavy content is needed which can no longer be offered the same way it used to be.

 

An oversight I'd call it, yes, but no evil plan was made years ago.

 

 

Hi,

 

I didn't get any email myself. Wow, I did not see this coming. Well, I download and burn all video material so they can be viewed on my 70" 3D TV. Looks like I just purchased my last AoA product.

 

AoA wants to change the rules, you do it for new customers, you don't screw your existing customers.

Michael, you can contact support. You'll be taken care of. Doesn't help to say it here when we're really the people that can help you. 

 

We do appreciate your business, and we always recognize your name when it comes up. 

Hi

 

Thank you! We've put a lot of money, time and effort into this website. We've been working on it since may.

 

Hi Chris

 

Is there a possibility at some point in the future you would provide a DVD/Blu Ray version of this? I really enjoyed the 747 and the 767 series.. I never got into the 737. But I don't have the access to internet (with reasonable bandwidth) except  during weekends.. and I'd rather do some simming when a I get a chance during the weekends.   Since I travel so much for work.. would love to  watch it on my laptop while travelling.

We don't do had products. It's a logistical nightmare, and just doesn't work out that great. Our company is a bit too small to be doing that. The demand for it just isn't as high as you'd think, so we put our effort into things online. 

AOA won't be the first or last company to cut of downloads after paying for them. How many companies in the FSX world expect you to pay again to download a previously purchased product (I remember a discussion on here a few weeks ago about this). Plus, you still have access to the videos, and I'm sure if you ask them for an extension to download all your files, they'll allow it.

Yes. It's honestly a lot of getting riled up for nothing, if you ask me. 

Not a customer of theirs, but with many online services like this, they are taking the p*** and price gouging customers.

 

I've found with several unrelated services that I had looked at using over the last couple of years (but thankfully didn't!), they charged one price, then later on changed their ToS and made it far more expensive *even for exisitng customers* in part because people failed to correctly read (if they bothered at all) the contract they were agreeing to at the time they purchased.

 

I'm one of those "sad" people who read EULAs etc.., but because I do, I don't get stung by these carefully worded terms that basically say the contract isn't worth the paper it isn't written on. Words like "we reserve the right change these terms and conditions at any time and without prior notificiation to you" basically gives that company carte blanche to do what the hell they like.

 

CAVEAT EMPTOR!

 

Best regards,

Robin.

Yeah, whatever. You're making this into a much bigger deal than it is. Had you read what I wrote earlier about our policies and why, you'd see that we're not pulling moves like AT&T to increase our margins. This is something we HAVE to do to survive. 

 

It's fun to come and rail on FS Companies, as for some reason we seem big and bad. I can tell you that most FS Companies aren't big, or bad, and the small things matter. This isn't something we've wanted to do. It's something we HAVE to do. 

That's the sad truth, hardly anybody ever bothers to read the EULA, and most of them always have something in there that allows this sort of behavior.  The last company to screw me over (twice) was EA games. Not only have I been unable to play SimCity, but I also bought a game for my Android tablet to play on the plane the other week. When I tried to open the game, it refused to let me as I wasn't online and it wanted to check my license. I asked for a refund later that day, but of course, hidden away in the EULA was some blurb protecting the company and screwing over the consumer. Basically, they can change and do what the hell they like to the game, and can even switch the servers off without consequence.

Yeah, we're not EA...

The idea that they would have thought of some devious scheme all those years ago that would allow them to do what they've just done . .... seriously? i don't think so.

 

Let's keep things in perspective here, we're talking about a small company that is run by FSX enthousiasts for FSX enthousiasts. The change in policy results from having to compete with YouTube's growing catalogue of valuable content, In order to distinguish, high quality and therefore heavy content is needed which can no longer be offered the same way it used to be.

 

An oversight I'd call it, yes, but no evil plan was made years ago.

 

 

You get it! Thanks!

Chris is reasonable and is willing to extend the download periods if you e-mail him personally.

 

This has allowed me to download the videos (still have flightwork and linework to go). 

 

Yes it was bad PR to just suddenly shift the policy without first informing their existing customers -(perhaps they could have extended free downloads to all their customer base for at least 2 months? -- Some do not have the necessary quota to download 50 gb of videos at one given go) -- but at least they are trying to fix the problem.