Xtreme Prototypes offers one of the best personalized customer support in the industry. We answer most inquiries within a few hours the same day or within one business day, in both English and French. Our users are our most important team members!

Please note that we are located in Montreal, Canada and our business hours are from 9:00 A.M. to 5:00 P.M. We also accept inquiries on weekends when you flight simmers are most active. However, it might take a little longer before we answer to allow us to locate the appropriate team member to assist you.

Answers to most questions can be found in our flight manuals. We’ve added a “Frequently Asked Questions” section at the end of our manuals to help you find answers to most questions and issues you may encounter while installing or flying your new addon on your simulation platform. Known issues are discussed in the “Known Issues” section.

If you don’t find what you are looking for and need further assistance, please contact us. We offer free, personalized online support to registered users.

Many new features, modifications, fixes and improvements were added from v2.0 to v2.1 of our GLJ Model 25 SE addon for Prepar3D and FSX/FSX Steam: http://xtremeprototypes.com/en/GLJ25SE_v2r1_whatsnew.asp 

Please make sure that you have the most recent download for your simulation platform.

Also consider that some issues that may appear like bugs are simply limitations in the current simulation platforms. Most of them are discussed in the “Known Issues” section of the manual.

As it is always the case with addons to existing third-party platforms over which we have limited control, there will always be some known issues present, depending on which simulation platform you are using. Some of these issues are related to the simulator, in which case there is little that can be done from our side, except going around them and expect a fix in the near future. Other issues are related to the addon itself, in which case we are working hard to get them resolved for the next release.

We appreciate constructive feedback from our users, so please don’t hesitate to report any issue or bug you might have experienced when flying the GLJ Model 25 SE addon.

Regarding v3.0 of our GLJ Model 25 SE addon, production is well underway but there has been some delay due to circumstances out of our control (we lost a very important team member for a few months). We don’t have a release date yet. We want this one to be up to our users' expectations and we take the time it takes to deliver an outstanding product. We will advise a few weeks before launch and publish more screenshots on our FB page until then. We thank you for your patience and appreciate your sustained interest. Please stay tuned!

Alain,

Thanks very much for the update on the V3!

Edited June 26, 20196 yr by Simicro

1 minute ago, Simicro said:

Alain,

Do you have news of the V3 please? (= the topic of this thread)

Tony read the reply above yours.😃

@Xtreme67, Alain, thanks for your posts. I have looked through the Known Issues section of the manual and the two issues I have discovered are not mentioned.

I am prepared to submit reports if you will agree to fix them in the current version. If you are only going to fix them for v3 what would be the point because unless the aircraft is significantly different to v2.1 I probably won’t be buying.

Honestly, I think they have a pretty good customer service. I contacted them twice and I received the answers very fast, I mean answers in details and resolving my "problem".

When was their last update released? 

Edited June 28, 20196 yr by Dirk98

On 6/28/2019 at 1:58 AM, Dirk98 said:

When was their last update released? 

I believe it was late 2017.

Hi Xtreme67 (Alain),

A little update of how things goes please?

Anyone?

If this is the case:

"Worth mentioning are four (4) new virtual cockpit configurations with retrofitted instrument panels, full 3D integration* of the GNS 530 and GTN 650/750 from Reality XP and Flight1, full 3D integration of the Rex/Milviz WX Advantage weather radar from Rex Simulations, customizable gauges to display and control third-party GPS, radars and transponders..."

I might get over my aversion to the messy cockpit. 

Edited January 7, 20206 yr by Ricardo41

1 hour ago, Ricardo41 said:

I might get over my aversion to the messy cockpit. 

Cockpit looks good to me, in fact was never a problem.  Personally would rather they sorted IAS mode and corrected the fuel system, but don't think they are doing that!

 

G

Is there any eta for this with the improvements mentioned? Also will there be pbr in the vc?

Please don't tell me that there is a fake auto throttle again in version 3 ?

IAS mode should be based on pitch... manual throttles only. Gee, if they do I hope it can be disabled.

Edited January 10, 20206 yr by True_Blade_1889