Is Zendesk a joke?

[Bobsk8 12,713]

I have been trying to report an issue with a certain area of Texas going to 5FPS, on Zendesk. I feel like I am dealing with a government voicemail system , where you go around in an endless loop and never get anywhere that you can fill actually out a report. Is this done on purpose? 

[Car147 2,278]

Yup, i created a report for the fps issues 2 days ago now... only reply so far is "we're looking into it"

[Bobsk8 12,713]

Just now, Car147 said:

Yup, i created a report for the fps issues 2 days ago now... only reply so far is "we're looking into it"

I can't find any place on their web site to even create a report.

 

[JimBrown 596]

https://flightsimulator.zendesk.com/hc/en-us

Top right: "Submit a request".

...jim

 

[wlix261 79]

I have always goty response within 24 - 48 hours - it has been professional and within one or two clarifications I got the issue resolved. Never seen by a Sim orAddOn developer before.

I hope you get your issue resolved 

Regards

AHS712D Alvaro Escorcia KSHR

AirHispania Virtual Airline

[Nyxx 6,993]

Hi Xxxxx

We are looking into it....

Goto setting and set render scale to 80.

.....................

Right!!!!

I said setting Render scale to 80 did nothing, O wait am talking to a automatically reply.......

Edited March 12, 2021 by Nyxx

[marsman2020 1,310]

Whatever the bug is is choking the CPU on 1 core so that GPU use is way less then 100%.

Great, so I can have my CPU choked and 75% GPU use at 100% render scale, or my CPU choked and 50% GPU at 80% render scale.

[Bobsk8 12,713]

1 hour ago, JimBrown said:

https://flightsimulator.zendesk.com/hc/en-us

Top right: "Submit a request".

...jim

 

OK, I see where I went wrong. Thanks. 

[Bones62 79]

2 hours ago, Bobsk8 said:

I have been trying to report an issue with a certain area of Texas going to 5FPS, on Zendesk.

Would it happen to be Austin-Bergstrom by any chance? It's horrible.

[Bobsk8 12,713]

1 hour ago, patful said:

Would it happen to be Austin-Bergstrom by any chance? It's horrible.

 in Texas. Decatur airport,  76T, 

[avistudent 47]

Give them some time.

I am sure they are looking into it with all these reported performance issue.

I reported to zendesk, and got the same reply the next day, but i also replied back with a video included, and since then, they have NOT reply to my message.

Patience people, its not the end of the world, go out and enjoy other things in life.

[slashed2 53]

So this seems different than the overall fps drop other are reporting.  No only does it move at about a frame a second, but even when paused and in the menus.  Something is definitely amiss.  CPU is at 12% and 10 gb of mem for msfs,?  Oddly prior to going to 76T I mistakenly went to 76TA which isn't too far away and I wasn't seeing it there, but then went here and bam.  Let's hope they hot fix this issue.

[kakihara123 144]

7 hours ago, Car147 said:

Yup, i created a report for the fps issues 2 days ago now... only reply so far is "we're looking into it"

What do you expect? The people answering you are customer support, not devs. Their job is to do some basic troubleshooting if it is something they expect to be on your end or ask for needed info.

If it is a known issue it might be enough info to have a username to track impact if the issue to set the priority. 

So were looking into it is all you will get and that is perfectly fine, since this issue is so widespread it is clearly caused by a change in the sim, not the users pcs.

Reporting it makes sense, so keep doing that but don't expect the customer service to have a fix for you.

[Rocky 128]

Yes, I think Zendesk is a real joke.

I posted bug reports some time ago and all of them appears as solved. Some really are, others aren't, but they are marked as solved.
One of them is very easy to check: I reported the fact that even when you set the ATC log off in the settings, the ATC log keeps appearing in the ATC radio that shows the radio communications. Even when turned off, the log still appears so the bug is not fixed, but it is set as "solved" in Zendesk.

How can they do that for a bug that anyone can check so easily?

[Dillon 2,197]

I’ve created three tickets since August reporting Jeffco in Denver being called ‘Detroit Metro’ by ground and tower and got nothing back but the canned response.  It’s official in my book, a joke...

Edited March 14, 2021 by Dillon