I have spent the last 5 hours trying to 'fly' the updated Fenix A320, and I have not seen any other posts re any problems, so I thought I would post this in the hope someone can help me.

I downloaded the new Fenix installer, and decided to uninstall the existing Fenix A320 to have a clean install. After installing, I cleared all my cache and shaders.

Then I spawned at Gate 41 EGSS (default scenery). All started well, and I started to prepare the aircraft, using the auto GSX option. All worked fine, fuel, catering and passengers loaded. I then intervened and manually requested pushback via GSX. Everything then froze, and I assumed that the freeze was due to my manual intervention. BTW, I have followed the procedure of unticking and reticking the A320 in the GSX config, as advised during the updated Fenix A320 installation.

Rebooted and started MSFS again. Spawned at Gate 41 EGSS, all looked good. Started to prepare the aircraft by manually using GSX. It froze again

Spawned again, and this time no GSX, just loaded the aircraft from the EFB - all looked good - and then again another freeze.

Changed airport, and spawned on the runway rather than a gate - a few seconds after spawning - another freeze.

Change the aircraft to the PMDG 777, and selected a STAR approach into SAVC using FSIPanel - worked like a dream, and everything worked as I would expect.

Then changed the plane back to the A320 (all liveries used are Fenix stock liveries) and tried the same approach. FSiPanel prepared the aircraft, and I took control. About a minute into the flight - another freeze.............................

When I get these freezes, I have not been able to do anything other than use Ctrl Alt Del to use the task manager to close MSFS

Anyone else had similar problems?

Any thoughts on what I need to do?

Cheers

Not sure about your specific problem, but on the Fenix Discord the proposed solution for GSX related problems seems to be to delete all Fenix related folders in ...\AppData\Roaming\virtuali\Airplanes and restart COUATL after that. I would probably quit the simulator first and try the procedure, just to be sure.

37 minutes ago, Tom_L said:

Not sure about your specific problem, but on the Fenix Discord the proposed solution for GSX related problems seems to be to delete all Fenix related folders in ...\AppData\Roaming\virtuali\Airplanes and restart COUATL after that. I would probably quit the simulator first and try the procedure, just to be sure.

I gave that a try - but just wish to point out that the 'freezing' has also been occuring when I have not been using GSX.

 

I would post this problem on the Fenix Discord 

 

15 minutes ago, Bobsk8 said:

I would post this problem on the Fenix Discord 

 

Thanks Bob - just never got the hang of discord.................so not an option for me

Try uninstalling GSX.  It’s been causing issues with other planes as well. If uninstall and then everything works, you know it’s GSX. If you still get freezes, then it may be another problem and you can reinstall GSX. 

1 hour ago, JonathanC said:

Try uninstalling GSX.  It’s been causing issues with other planes as well. If uninstall and then everything works, you know it’s GSX. If you still get freezes, then it may be another problem and you can reinstall GSX. 

Every time I read a thread about issues with GSX, I am so glad I chose not to get it this time. Once was enough with P3D, I learned my lesson. 

1 minute ago, Bobsk8 said:

Every time I read a thread about issues with GSX, I am so glad I chose not to get it this time. Once was enough with P3D, I learned my lesson. 

Bob - GSX Pro is really a step up and also with the Fenix/MaddogX . I would not fly with-out it. No problems here with P3D and MSFS btw.

Michael Moe

I think the advice on their discord was to NOT uninstall the fenix. Just run the new installer.

2 hours ago, SquadronLeader said:

Thanks Bob - just never got the hang of discord.................so not an option for me

Generally we suggest people submit a support ticket via the website if they need support with an issue: https://fenixsim.com/support/

2 hours ago, Bobsk8 said:

Every time I read a thread about issues with GSX, I am so glad I chose not to get it this time. Once was enough with P3D, I learned my lesson. 

I don’t use it so can’t say, but there has been an uptick in posts about GSX issues the past few weeks. That’s why I suggested trying without it installed. 
 

I had purchased it some time back, but it never quite worked right for me. The support wasn’t very good so I got a refund and moved on. 
 

Seems to work for many people so who knows. 

I’ve had this weird freezing a few times too with GSX. Literally GSX freezes - as in the ai people just stop moving - and nothing is clickable in the flight deck. Only a reboot can get things back on track. I’ve only seen this with the Fenix and not the 737 or 777. 
GSX is fantastic when it all works but boy I’ve had a love hate relationship with it since it came out over a decade ago! 

Edited July 27, 20241 yr by bennyboy75

10 hours ago, SquadronLeader said:

and decided to uninstall the existing Fenix A320 to have a clean install.

I will never understand this.

They even specifically write the new installer in a way so that it doesn't have to download all the files each time an update comes out but only the ones that need updating.

So what is the point of this clean install routine? 

47 minutes ago, Farlis said:

I will never understand this.

They even specifically write the new installer in a way so that it doesn't have to download all the files each time an update comes out but only the ones that need updating.

So what is the point of this clean install routine? 

Some folks like to do it the hard way. 😉

I have a different problem: fenix installer slows down the download and stops at 800 MB and I can't try the new update... now the plane is broken, the old installer is gone.

fenix-app.log:

2024-07-28T17:27:54.8148418+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:27:55.8130348+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:27:56.8114966+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:27:57.8153223+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:27:58.8165789+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:27:59.8179222+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:00.8165794+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:01.8151652+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:02.8148992+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:03.8156334+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:04.8183563+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:05.8116258+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:06.8104696+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:07.8092235+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:08.8146212+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:09.8130615+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:10.8166232+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:11.8052549+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %
2024-07-28T17:28:12.8160165+10:00    INFO    [FenixApp.Common.Install.UpdateRunnerHostedService]    [0]    1.32 GB/2.15 GB (0 b/s) :: Files 404/2096 :: Percentage 40.25 %