To bad I have to say that "QualityWings"... Is to bad to take care of their customers...I lost my downloadfile (the whole computer broke down a few days ago due to a thunderstorm...)So I have tryed to get in contact with QW for a week now, and not a word, not a single line, NOTHING!This is so bad, so frustreted when I have payd for the product in Dec09 (I also provided my ordernr, SKUnr and everything as a proof of my purchase I made through Esellarate to QW in my mail)But all i hear is nothing!!!BAD!Has any of You excperienced the same so called "support"/help from QW?I dont know ho to get the downloadfile back again, unless i pay for a new one, wich I wont do since i have bought it once allready!Best regardsPer St

Are you actually sure that QW actually received your request?They won't answer a request they never received... that's logical...Try contacting them again...Andrew

This won't be of much use right now, but the next time, be sure to backup your downloads. :( I have a backup of ALL my downloaded files, including textfiles with the necessary information (like serial keys, passwords, whatever). Sure saves a lot of time and trouble whenever your computer breaks down. One thing is for sure: you can't blame Quality Wings for not making backups yourself...

IMO, they are actually one of the most responsive groups out there. I am sure there was some sort up hiccup. Have you tried posting a message in their forums?

To bad I have to say that "QualityWings"... Is to bad to take care of their customers...I lost my downloadfile (the whole computer broke down a few days ago due to a thunderstorm...)So I have tryed to get in contact with QW for a week now, and not a word, not a single line, NOTHING!This is so bad, so frustreted when I have payd for the product in Dec09 (I also provided my ordernr, SKUnr and everything as a proof of my purchase I made through Esellarate to QW in my mail)But all i hear is nothing!!!BAD!Has any of You excperienced the same so called "support"/help from QW?I dont know ho to get the downloadfile back again, unless i pay for a new one, wich I wont do since i have bought it once allready!Best regardsPer St

If all else fails join their forum. I bet they didn't get it, QW is the best in terms of support.

Instead of bad mouthing us for no reason on AVSIM, why couldn't you sign up on our forum where we would have been more than willing to assist you?1) Sign up for support, use your order info to have us activate you as a licensed member since you purchased the product - http://forum.qwsim.com/ucp.php?mode=register - http://forum.qwsim.com/viewtopic.php?f=34&t=4162) Go to our downloads section under service packs and you can download the full SP1 installer there, no additional files required - http://qwsim.com/index.php/downloads?c=ser...packs&m=7573) Use your serial/order info to activate the product4) If you ever lose your order information, you can always go to the esellerate support wesbite to retrieve your info via an automated system - http://store2.esellerate.net/store/support/Default.aspx

It's my guess that they've not had your request. That's usually the case when complaints such as this arise. It's certainly more than any developer's reputation is worth to ignore such requests, so I'd simply try their forums or send an email again.Al

In the spirit of piling on, I'll add my opinion that QW sets the standard in support and customer responsiveness.

In the spirit of piling on, I'll add my opinion that QW sets the standard in support and customer responsiveness.

+1.And that '75 isn't half bad either.JP.

Ditto the pile on--QW has a great product and very very very good service.

I have $20 usd on it that the reply message is sitting in his spam folder

It's my guess that they've not had your request.

Obviously, since Emil replied at 11:00am, he and perhaps a few others from Quality Wings have to go "forum diving" everyday like I do......just to "catch" this sort of message and nip it in the bud, so to speak... :(

well,if absolutely no one reacts,it is time to check out ones own actions.I see those guys reacting and acting every day so it must be a wrong email addy,or the wrong website or something like that.

Man enough to broadcast the "failings" of a good developer - but not man enough to own up to his own failings.