Well, i'm also helping people on another forum, which is free service. And i know that, users know that, moderators know that. Even if users dont have any idea that i'm not doing this with a salary, i'm not humiliating them, or swearing them. I simply ignore some requests (because they're pointless sometimes, such as if you already replied the question in a tutorial thread, it's pointless to re-respond it, so ignore) or i'm simply saying 'I cant help you about this specific topic, as someone else or ask moderators..'

 

Tl:Dr, ignore at least, not humiliate, or swear, plus this guy paid 40 bucks for that addon, it's not free stuff.

 

Anyway, that was a general message, i'm not pointing some people.

 

Cheers

Woke up this morning and had a good read of a number of posts here before I left the house. A fair few replies are from people that have no clue what my actual role has been with Airsimmer or the situation over the last few years (I see the words 'some Forum Mod used' a lot) However that is not too surprising.

 

I said I would stay out of the thread for obvious reasons, mainly that I need to be carefull what I say while I have this commercial tag.

 

However what I will say is this, since my customer service skills are obviously lacking I'll leave it to someone else to run the forum, be on call 24/7 for tech support and put up with abusive emails.

 

I originaly joined since there was pretty much no tech support, no customer service (since most of them had been hounded out of the forum from abuse) and the company needed help.

 

While it's been fun and most defintely a joy to see a user trainsition from frustration to pure joy flying the FS skies I have to admit my view of Flight simulation and many of it's users have changed dramitacally, I don't even post here on Avsim much anymore.

 

I'm going to get back to enjoying my vacation, and with the extra free time finally get on with studying that 777 FCOM.

 

Regards

 

Good luck in your future endeavors, though I have to say what I've seen of your responses here doesn't reflect well upon the company you represent(ed). Regardless of whether or not you were paid to do the job in question or how "unfair" it was (I know how difficult tech support is, I do it for a living) you chose to do so. If you respond to a perceived sleight against your character, you gain nothing by it.

Actually, I am VERY offended by the AirSimmer mods attitude. Having worked in a call center as a tech support agent, I resent being called a monkey (and the insinuation thereafter) and looked down upon as some sort of mentally challenged individual, for many people tech support IS their primary job (should they be worried?) I have Masters in Engineering and an ATPL and still couldn't find work in my industry. This mods seems naive and obviously knows nothing of the global employment market nor of basic economic principles. Perhaps if this individual had a taste of his own medicine, it might instill some sense of responsibility and respect for those who do the job whether by choice or not.

 

Regards,

MJ

 

EDIT: On a side note, I really wish DRM and any form of anti-piracy would be banned. It certainly does not quell piracy and somehow managed to hurt those who are legit customers. Imagine getting this kind of support while trying to activate or re-activate your product... What a waste.

As I stated in an earlier post, I've owned the Airsimmer Bus from the day it was released. It was really the only reason that I kept using FS9. While it certainly has its' flaws and bugs, it still remains the best representation of an Airbus for FS9. The real fault lies with the developers. They fix things in dribs and drabs with the carrot out there that there will be an advanced version sometime in the future. I think I have a better chance of seeing God first. Whatever happened between Rob and the OP is unfortunate. Firstly, because the OP paid for the product and wasn't getting the support he felt he deserved Secondly, because whatever has happened to cause Rob to step away has now eliminated any hope of support for new users. You can be sure the developers aren't going to pick up the baton. Maybe it's just time for this charade to end and the Airsimmer folks should just fold up their tents and pack it in.

Rob

 

Thanks for all your help with the AS A320, both directly and indirectly. You will be greatly missed. Enjoy the PMDG777 when it comes out, you deserve it mate.

This thread has morphed into something much bigger than one customers bad experience . The community as a whole is sending a warning to existing and new developers that RTFM without any guidance along with being locked out wont be tolerated!

 

Imo there should be a sticky dedicated to good and bad experiences.

Rob,

 

I'd also like to thank you (again) since you have directly helped me with both versions of the A320. I now have an advanced FS2004 A320 that I actually better understand and enjoy (used to hate it) because of you.

 

P.S. I can't help but notice, you are always on vacation. Good for you......

I honestly can't believe that people are taking a side against Rob without knowing the full story.

 

We're not talking about some unknown guy, this is the same Rob that went out of his way sorting out technical issues with this product. As many stated, for many, a not working product was turned in to the most enjoyable Airbus experience available to date in all sims. This is the same guy who analysed your FS9.cfg and fixed it, in many situations, case by case.

 

So, not knowing the full details on this story, I will at least ask for some respect for Rob. I think that he as earned more than enough credit for that.

There's merit on both sides imho - a customer entitled to the product advertised and good support, and a weary, tapped out support volunteer already on his way 'out the door'. I have particular sympathy for Rob because I get the distinct impression he was pressed on both sides. On the one hand you had renewed interest/needs from new users (ironically in no small part because of Rob himself), and on the other a glacially slow developer with no ready answers to issues only they can ultimately address. Absolutely when a customer spends their money they have 'inalienable' rights, but this was no normal support/mod role.

 

Still I'm glad both gentlemen have shook hands and cleared the air. All the best to both of you.

 

Peace.

....I resent being called a monkey....

 

Um... silly side note... Bubbles is the name of a chimp... *grin*

Really really unhappy about this thread....I had the occasion to be personally helped by Rob, and as previously stated by others, he really did an excellent job in revitalizing the Airsimmer project with his enthusiasm and his vast knowledges concering fs9 world.

 

Rob, I'm really sad that you are deciding the leave even this forum.

 

Thanks and good luck whatever you will decide.

 

 

Um... silly side note... Bubbles is the name of a chimp... *grin*

 

Yes but he has more tricks up his sleeves than I do, sadly I'me the other type of monkey... The not so cute and fluffy type. Now where did my banana go, must skedaddle, ciao

Given the magnitude of this incident I am of the opinion that this moderator's "resignation" was perhaps a great deal more forced than what he is letting on.

Part of me wants to use the Flight 1 guarantee to get my money straight back

 

Well, that's the part of you that you need to listen to.

I hopefully watched this project from the beginning.

My impression of it is that Airsimmer started out as the honest aspiration of a young Russian lady to put together a team of elite hardcore developers and make the best and most realistic Airbus A320 that the sim world has ever seen or imagined.

Unfortunately, this lady's beautiful Airbus dream crashed and burned pathetically, when the developers could not agree on how was the best way to finish the project and overcome some coding problems. Most of the offended developers involved in the project, took their toys and went home, leaving the young Russian lady with an incomplete and un-finishable project that, I'm sure, she had a large investment in, and a bunch of angry and disappointed customers and potential customers who waited several years to reach the disastrous ending of what was to be the Airbus version of the "NGX".

What you purchased, the "Airbus Basic", is the broken and burned and decomposed remnants of the fiery ending of Airsimmer's A320.

I imagine that those who are left to support the product are a skeleton crew, who depressed and angry with the project's outcome and are waiting to feed on the livers of anxious and innocent flight simmers that have never known the dark background of this project.

If you still are eligible to receive a refund, you might be best to grab it or report your concern to Flight1, who has a great reputation for customer support.

Wow, FSXMAN's post has pretty much nailed exactly what I am disgusted by and have seen from the commercial side of things in the consumer market of todays flightsim community.

 

Kanwar - I sincerly wished you knew what you we're talking about and didn't follow the crowd.

 

This whole thing has amazed me,and I'm sure poor Bristol too. Not because of Bristol's initial outlet, but becase of the catalyst it has created for certain simmers. . I'm going to follow his advise. But before I get burned at the stake by a bunch of people that have never visted the forum, met me etc.. or have an agenda. take a look at my post's over there and on Avsim and then make your mind up.

 

Amazing that I thought R&N on Pprune was a Joke

 

goodbye