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STEAM now offers refunds to customers

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Steam Refunds

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Click here for a full list.)

http://store.steampowered.com/steam_refunds/

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Thanks for that heads-up, Vincent. Just applied for it.

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Is this different in the EU? Since we have pretty set laws on this kind of stuff, but I was never sure how that transpired in Steam

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Nice, I guess. Can't think of anything I ever wanted to return, though.

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@4.99 its not much of an issue but I did buy a bunch of stuff during a sale that I haven't even touched yet that I should really get a refund now that I can , if I still fit their terms and conditions

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The topic title states US Customers. The post does not mention US only ? Should the title be for all Steam customers Vincent ?

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Steam Refunds

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

 

 

 

What, no return offer for those living in Swaziland...  :blink:  Totally unfair.  <_<

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@4.99 its not much of an issue but I did buy a bunch of stuff during a sale that I haven't even touched yet that I should really get a refund now that I can , if I still fit their terms and conditions

This is the condition most likely to prevent your refund request... 

 if the request is made within fourteen days of purchase

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Is this different in the EU? Since we have pretty set laws on this kind of stuff, but I was never sure how that transpired in Steam

 

 Under EU law, once you start downloading or streaming the content you can't a refund as long the seller makes that clear. Obvious the seller will make it clear on its website in advance!

 

http://europa.eu/youreurope/citizens/shopping/buy-sell-online/rights-e-commerce/index_en.htm

 

Any seller can, of course, offer better conditions if he chooses to

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The topic title states US Customers. The post does not mention US only ? Should the title be for all Steam customers Vincent ?

Note the difference between "US" and "U.S."

 

The first is a collective "us"; the second are the correct initials for the United States.

 

Perhaps the former is what was intended, and the CAPS were simply for emphasis! :unsure:

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Yes Gerry, which is one of the reasons I suspect that the collective "us" with CAPs for emphasis was what was intended.

 

But, why don't I edit the topic title and remove any ambiguity?

 

If nothing else, it will be one less thing for you to obsess over.

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Ok here is an important update. I bought some titles several months ago that are well out side the conditions needed for a refund. I also live in Thailand. The bottom line is they will look at any request as long as its obvious it hasn't been used much, in my case no more than an hour per game.

 

Hello zoran
Your purchase has been refunded by Steam. You'll receive the funds within 7 days.   Euro Truck Simulator 2 Collector's Bundle Euro Truck Simulator 2 - Playtime: 15 minutes Euro Truck Simulator 2 - Going East! Euro Truck Simulator Euro Truck Simulator 2 - Halloween Paint Jobs Pack Scania Truck Driving Simulator Euro Truck Simulator 2 - Ice Cold Paint Jobs Pack Euro Truck Simulator 2 - Force of Nature Paint Jobs Pack Trucks & Trailers Bus Driver

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Ok here is an important update. I bought some titles several months ago that are well out side the conditions needed for a refund. I also live in Thailand. The bottom line is they will look at any request as long as its obvious it hasn't been used much, in my case no more than an hour per game.

Hello zoran

Your purchase has been refunded by Steam. You'll receive the funds within 7 days. Euro Truck Simulator 2 Collector's Bundle Euro Truck Simulator 2 - Playtime: 15 minutes Euro Truck Simulator 2 - Going East! Euro Truck Simulator Euro Truck Simulator 2 - Halloween Paint Jobs Pack Scania Truck Driving Simulator Euro Truck Simulator 2 - Ice Cold Paint Jobs Pack Euro Truck Simulator 2 - Force of Nature Paint Jobs Pack Trucks & Trailers Bus Driver

 

WHAT????

 

 

Why would you get a refund on ETS2???? It's an amazing simulator.

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Not my style :rolleyes:

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Just been informed by Steam that they approved my refund for X-Plane 10. I purchased about 6 months ago. Only 3 hours playing time. My refund was in my Steam wallet within 20 mins of requesting refund. Purchased ET2 bundle so they got their money back

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This is good news, albeit not surprising.

 

Steam have made exceptions to their "no refund" policy in the past when developers released games that were clearly unfinished, very buggy or broken. However, these were isolated examples and often only after a large outcry from those who purchased the title.

 

Given the large amount of Green Light titles appearing on Steam now and Steam's lack of quality control (as opposed to say for example, the Apple Store) it was only a matter of time before they implemented a proper refund policy.

 

Besides, this is also much more in line with Gabe Newell's pragmatic approach to combating software piracy - i.e. provide a better service than the pirates. The no refund policy flew in the face of this philosophy and I'm glad it's been dropped.

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Given the large amount of Green Light titles appearing on Steam now and Steam's lack of quality control (as opposed to say for example, the Apple Store) it was only a matter of time before they implemented a proper refund policy.

 

 

Umm, what?

 

The Apple App Store and the Google App Store are a mess. Full of copyright violations, broken, messed up games, and there's no standard for anything. They're way worse than Greenlight.

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It may tie into the new Steam Machine launch. Would suck to buy a game that didn't work great with a STEAM branded machine.

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