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itye1970

DO NOT BUY MEGA AIRPORT Packages and terrible aerosoft service!

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I purchased mega airports from aerosoft but the replays do not show any AI aircraft at all in replay. If you are interested in making videos of your flights DONT buy them. The quality is also bad and even worse the customer service is dreadful from aerosoft.

 

I was refused a refund , they stated this was on the sales page but he wouldnt give the link to where this was stated, he said it was a known bug in FSX but it is not a BUG in FSX, because ORBX and UK2000 scenery works no problems with AI aircraft and replays.

 

Aerosoft customer service stinks, he was unhelpful, patronizing, smug and just kept saying its an FSX bug and no refund! I would suggest UK2000 scenery instead , better customer service.

 

Do not buy from them is my advice!

 

Awful product, awful customer service

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That's unfortunate. Personally, I've found just the opposite. Anytime I've had a problem, they have been very helpful. It is the main reason why I feel confident buying from them. I hopoe you get this straightened up.

 

- Roger

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Yet their new Nassau airport looks amazing, runs great and has tons of AI traffic running around it with Ultimate Traffic 2 and even WOAI.    You are sure you installed it all correctly?  Granted, Nassau is not a 'MEGA' airport but their quality of work is not terrible at all, at least not on this product.   Maybe they sucked in the past but they make gorgeous airports now.    Ah well. 

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I have purchased only one airport from Aerosoft.

Have major elevation issue, reported by me and many users - still not addressed by Aerosoft.

That was first and last airport from that team. 

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I was refused a refund , they stated this was on the sales page but he wouldnt give the link to where this was stated, 

 

It's probably in the terms and conditions you clicked 'agree' to when you purchased it. And where did you get the idea that you could get a refund on a downloadable product? No refunds on downloads are ever offered unless the product comes in some sort of wrapper software like from Flight1. The best you could hope for is a replacement product, if anything. It's too bad that you had a problem with Aerosoft, but they're truly the best in the business and are very responsive and helpful, especially on their forums. As for your bug, sometimes having ground shadows on messes with AI. Try turning them off and see if it helps. 

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Heathrow Extreme and Rome, both of them have empty airfields on replay mode. Its not an FSX bug as they stated as UK2000 airports and ORBX are fine. They shouldnt be blaming FSX bugs if other airports scenery packs are ok, that was just a kop out, they refused to issue a refund as well. Wont be buying from them again for sure. The quality of the airports are also sub standard, looks washed out, nothing compared to their website photos! I like to record my flights but its crap when you record a flight and land at an empty airport!


It's probably in the terms and conditions you clicked 'agree' to when you purchased it. And where did you get the idea that you could get a refund on a downloadable product? No refunds on downloads are ever offered unless the product comes in some sort of wrapper software like from Flight1. The best you could hope for is a replacement product, if anything. It's too bad that you had a problem with Aerosoft, but they're truly the best in the business and are very responsive and helpful, especially on their forums. As for your bug, sometimes having ground shadows on messes with AI. Try turning them off and see if it helps. 

Well i never found that I had a support call with them about another product for another simulator and they just closed it without resolving it! Now this issue, cant be bothered with this company anymore, will go elsewhere is all I can do and warn others of my experience ...thats all i can do. 


I have purchased only one airport from Aerosoft.

Have major elevation issue, reported by me and many users - still not addressed by Aerosoft.

That was first and last airport from that team. 

Wise...same here go for ORBX or UK2000 , better support, better service!

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I thought it was fairly well known that the Replay function in FSX is fairly broken anyway, it's ok just to see how smooth a landing was or see it from another perspective but I've always found it to be jerky and very few of the animations on the aircraft actually show. X-Plane's replay is far, far better.

 

FS DreamTeam's airports are even worse in replay mode, as I think they code a lot of the airport objects external to FSX to make it run smoother, but a lot of the objects and textures don't show at all in replay.

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replay works great, only issue ive had is with aerosoft airports, I got xplane too but find it quite bland, the interface is awful , game is okay but for me no game got no atmsophere (excuse the pun)

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On the whole, I usually find the quality of addons from Aerosoft to be good, if not excellent. HOWEVER, that for me, is something of a double edged sword now, as like the OP, I also find their customer service to be almost shocking. So much so, I will ONLY purchase from them, what I cannot get elsewhere.

 

I found their customer service to similar that of UK banks..... great on paper and in theory, but when it comes to the crunch, its actually quite poor. They can indeed be rather sharp and repetitive - almost like they have a script.

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I have six of the Mega series airports installed, and a couple of others not currently installed. With the exception of Rome (had to redo the AFCAD), all have been excellent. I find that you get the customer service you deserve.

 

DJ

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I can honestly say that I have never purchased anything from Aerosoft which can be labelled as 'poor quality'  - and I've purchased almost all the scenery there is.  Frame rate heavy...yes ..but definitely not poor quality.

 

Mathijs is all about quality and I think AS have pretty high internal standards when it comes to publishing new content.

 

Customer service...well, I might agree with you there...

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 I find that you get the customer service you deserve.

 

DJ

That's a rather """"interesting""" comment.  Don't think i'll bother to express my feelings about it here on Avsim though;-)

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Dougal - you just go right ahead...

 

DJ

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That's a rather """"interesting""" comment.  Don't think i'll bother to express my feelings about it here on Avsim though;-)

 

Dougal - you just go right ahead...

 

DJ

 

Don't Phil   :smile:

 

A company as big as Aerosoft has a lot to deal with (forum wize)  When complaining its all about how you lay out your stall,  Do it in a calm and detailed way.  I get the impression that the OP might of went in guns blazing  

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I have a lot of AI and I have never seen AI on replay at any airport - not in FSX and not in FS9. It has always been my understanding that AI are disabled for replay.

 

I have a number of Aerosoft product, and I have been generally happy with my purchases over the years. 

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Don't Phil   :smile:

 

A company as big as Aerosoft has a lot to deal with (forum wize)  When complaining its all about how you lay out your stall,  Do it in a calm and detailed way.  I get the impression that the OP might of went in guns blazing  

Don't worry Elaine, I wouldn't dream of doing so. You put so eloquently what perhaps the OP and my 'friend' above might have managed on a better day;-)

 

I can and do however, understand the OPs frustration (anger?) about such things. I've noticed myself, that in recent years, I'm having to study FS publisher websites and licenses, much harder to find the the words they don't like to advertise quite so strongly;-)

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A while back I asked a simple question in the i-Fly forum over at Flight-1, specifically which was the last version of the 737 before they managed to ruin the gauges with the over the top reflections, an easy one to answer you would have thought. but it was almost as if I had asked them to disclose state secrets.

Deleted the product after that exchange and have never bought there again, sometimes I wonder if these support folks realise the damage they can do to the Developers of the products they are trying to support.

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Gentleman,

 

I would like to set a few things straight here.

 

The OP requested a refund for Mega Airport Rome and Mega Airport Heathrow Xtended because on these airports AI Traffic would vanish when using instant replay.

 

FSX:SE does not show aircraft in replay, on no scenery. This is simply a limitation in FSX:SE.
Anyone feel free to try this on any airport yourself.

Therefore the reason why this customer claim a refund has nothing to do with the products he bought and the refund has been denied.

I took  two videos for you to underline this statement:

 

The OP suggests we would have provided bad customerservice.
I have checked any conversation with him and can unfortunatly not second his opinion.

Please make yourself a picture.

 

First of all he wrote us a mail which we answered:

 

-2015-dec-9-002.jpg.e10ecabdacba4818d72c

 

And afterwards he started a livechat.

Obviously he changed his opinion on posting this chat though and thus I will paste it, so that you know both sides of the story:

Chat gestartet am Dienstag, 8. Dezember 2015 13:36:35

(13:36:35) *** Visitor 50952672 ist dem Chat beigetreten ***
(13:36:35) Visitor 50952672 ist jetzt bekannt als vc.
(13:36:35) vc: refund

(13:36:44) *** Fabian Boulegue ist dem Chat beigetreten ***
(13:36:49) Fabian Boulegue: Hello?
(13:37:10) vc: hello i purchased mega airport rome and heathrow but it doesn show any AI aircraft in replays
(13:37:20) Fabian Boulegue: Hello this is a know FSX bug
(13:37:26) Fabian Boulegue: and has nothing todo with the scenerys
(13:37:38) vc: but it works with orbx and uk2000 airports its just your products
(13:37:57) Fabian Boulegue: as i sad this is a know fsx bug, this has nothing todo with the scenerys and there is no work around
(13:38:08) vc: i would like a refund on these products as this is not stated whenyou purchse
(13:38:21) Fabian Boulegue: there is no way to refund in this case, sorry.
(13:38:30) vc: i dont think its an fsx bug otherwise it wouldnt work in my other airports
(13:39:45) vc: what a load of crap
(13:39:55) vc: cowboys
(13:40:09) vc: it is a fault with your productys as other products work fine!
(13:40:13) vc: its just yours
(13:40:41) Fabian Boulegue: As i sad before its a know fsx bug and has nothing todo with these scenerys (that are not made by us just sold by us) and made by diffrent developers
(13:41:06) vc: i dont buy that, why would you want to buy scenery wheere no ai is visible in the replays!
(13:41:20) Fabian Boulegue: to fly on it ;-)?
(13:41:41) Fabian Boulegue: As i sad Sir, there is no way to refund your order.
(13:41:50) vc: im sorry but your service is dreadful, i will take this further and post reviews about you r terrible service
(13:42:08) vc: i work for a review magazine and this is just terrible custoemr service
(13:42:22) vc: i will you smug arsehole
(13:42:31) Fabian Boulegue: you better watch your language
(13:42:33) vc: i will paste this conversation in the forums too!
(13:42:38) vc: or what!
(13:42:39) Fabian Boulegue: for sure you can
(13:42:53) vc: what a prat you really are!
(13:43:38) Fabian Boulegue: so i ll close this Communication now - as i told you, you better watch your language
(13:43:45) vc: you threatening me??
(13:44:00) vc: its my opinion you are an arsehole so sue me
(13:44:07) Fabian Boulegue: no i just informed you
(13:44:19) vc: no you are lying about the bug
(13:44:28) vc: have you got any IT qualifications?
(13:45:29) vc: i will report you too for lying and not providing any evidence of the bug
(13:45:51) vc: no law against calling you an arsehole
(13:45:53) Fabian Boulegue: so we will now block you from the chat, have a nice day.
Bye.
(13:45:55) vc: becasue you are
(14:05:42) *** vc hat den Chat verlassen ***

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The "no AI on replay" bug applies wider than just Aerosoft products as far as I'm aware.

 

I think that the quality of recent Mega Airports from Aerosoft has been really excellent, and quite good value too.

 

I've also found that proper official support from Aerosoft has been excellent - although I've personally noted that one of two of the "Assistant Moderators" on their support forum can be a little curt and perhaps not always helpful.  But they are just there for community forum support.   When I've needed full support, it's always been great.

 

Looking at the chat conversation that Emanual has posted above, it seems to be that the OPs conduct and attitude was questionable - but I note that the support agent remained calm and professional throughout.

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I think there is a niche in the market for a good payware recorder app across all platforms(*cough* Aerosoft)

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This is a video of UK2000 scenery using a reply I made and all aircraft are visible: I didnt go in all guns blazing I was very calm but the customer support assistant was very patronizing, said a flight sim is for flying! True it is but then why sell an airport with detail when no aircraft are visible when you are recording! He then went on to keep saying NO Refund! This is the same guy who closed a call with another issue I had with OMSI simulator when the call wasn't resolved. I removed the Mega Airport Heathrow and went to UK2000 and purchased 4 airports for 40.00 in their sales. Great customer service there, they even let me swap over cardiff airport for another airport free of charge as I had cardiff airport from FTX EU wales. This is what customer service is about, unlike Aerosofts useless service.

 

Below is a reply of Luton Airport done with a replay using Shadowplay and the airports and traffic are visible, this is what I wanted from aerosoft's aiport but its sadly lacking and nothind to do with any FSX bug!

 

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Reading chat records provided by Emi it is clear that customer have crossed the line of proper communication...

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But where is the AI traffic in that video?
All I see are the same static aircraft that are also shown on the UK2000 advertisement screenshots which are fixed build into the scenery and no AI:

 

I do not see a single moving AI aircraft in your video.

 

gw4.jpg

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Unfortunately, I think the OP has confused static scenery aircraft with real time AI aircraft.

 

Both ORBX and UK2000 have static models as part of their scenery. The UK2000 models can be disabled in the airports config panel.

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