rsrandazzo

[02MAR17] Bring on the Updates!

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Captains,

A quick update for you to bring you what we hope will be exciting news.

Over the next couple of days, we are going to begin the process of updating the PMDG 747-400 Queen of the Skies II product line with updates chock full of changes, improvements and fixes.

This update process is going to be a bit different than what you are used to- since you will be getting these updates from us directly via the Operations Center!

The long awaited micro-update capability that we have been working toward for the past couple of years is finally about to arrive, and we think it is going to completely change your relationship with your PMDG products.

In the past, we have had to update our products by pushing out new installers with all of the changes packed inside.  This has required that every customer re-download the installer, soaking up as much as 1GB per update cycle, along with the associated cost of bandwidth and the inevitable risks of "oops... we need to update again because we goofed up on something minor..."  This meant long waits for updates, some inflexibility in our update methodology, and an inability to react quickly to fixes that might have been simple for us to effect on our end.

With our new update process however, you will be able to keep constantly up-to-date with changes we make, whether they be monthly, weekly, daily or heck- even hourly if the reason presented itself.  The update process will analyze your current product state and download the update right to your machine by targeting only the bits that change, thus avoiding long download periods for you or requiring complete reinstallation of the entire product package.

The updaters have been under testing with our teams throughout the latter half of the PMDG 747-400 Queen of the Skies II beta testing period, and we are pretty certain you will like this new methodology just as much as our beta testers have enjoyed it!

Even more exciting, we will soon be updating the 777 and the NGX to use the same methodology, thus allowing us to easily push out some updates and changes to those product lines that might otherwise not be feasible for a cost or capability standpoint.

We ran one last all-up test on this new capability on Monday night- and there is NO TRUTH to the fact that we put so much testing load on it that the US Northeast Region Amazon AWS cloud system crashed under the strain.  (Any relationship between the previous sentence and the truth is purely accidental...)

We hope to push the first update to you in the coming days- along with information specific to the update itself and what it contains.  (No need to ask "did X get changed?" because we will give you that information at a later time...)

Enjoy your thursday- we will be back with more news shortly!

 

 

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WOW very nice! Happy to hear that besides the Queen, 777 and the NGX will get updates soon too :D

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Will the NGX update also contain the cockpit geometry fix? Eagerly waiting for that one!! Immersion would increase from 99.98% to 1000% for sure.

Let's lose this A320 Space cockpit and get crammed up.

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Great news and another reason to buy PMDG. The Queen is a great old gal and I love her but can your updater update me. At 73 I sure could use one. 

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Other than RAAS volume bug, what else could there be to fix with the 744v3?

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Robert, I wholeheartedly hope that in the first update you will include the issue of the increasing thrust at takeoff in HOLD mode (see ticket and post in the forum), it's a quite heavy bug that makes the airplane takeoff at a power 2-4% higher than it should...

Thank you!

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33 minutes ago, jgoggi said:

Robert, I wholeheartedly hope that in the first update you will include the issue of the increasing thrust at takeoff in HOLD mode (see ticket and post in the forum), it's a quite heavy bug that makes the airplane takeoff at a power 2-4% higher than it should...

Thank you!

When it comes to being convincing, hyperbole is usually the worst way to get your point across. It is a bug, yes. A 'heavy' bug because N1 target is exceeded by 0.3% (as shown by your own screenshots in the ticket - not 2-4%) is...well...a level of hyperbole I haven't seen in a while (in this case, nearly by a factor of ten).

The same could be said for ignoring someone's note to not drop in the "is X fixed" or the similar enough "I hope X is fixed." Paul addressed your ticket directly and rather clearly ("OK I have passed this information along to the development team to look into. Hopefully we can figure out what is causing it and correct for the next update."). No need to bring it up in multiple spots, particularly when advised against such behavior.

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Hi Kyle, sorry for my request, I had read Robert's post quickly and that "don't post requests" had escaped. Anyway an N1 of 102 when it should be 100 looks to me as 2%, not 0.2. Sorry again, if you wish please delete my post.

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2 minutes ago, jgoggi said:

Hi Kyle, sorry for my request, I had read Robert's post quickly and that "don't post requests" had escaped. Anyway an N1 of 102 when it should be 100 looks to me as 2%, not 0.2. Sorry again, if you wish please delete my post.

The images I saw (in one of the later posts in the thread), the values were something like 98.0% and 98.3%. Regardless, 'heavy' bug at 2% is still a bit of a stretch unless the issue was a literal showstopper. A bug? Yes. That's all it needs to be, you'd already pointed it out in the support system, and it was acknowledged. Let it be.

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"and we think it is going to completely change your relationship with your PMDG products."

As if the relationship it wasn't brilliant enough already!

 

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Sounds like a major improvement!

I do have a question:

Will updates overwrite panel.cfg and aircraft.cfg files without warning?  I am asking because I make minor modifications to these files, such as resizing the CDUs to make them easier for me to read, adding gauges such as a freeware radar gauge, and adding lines that allow me to make hotkeys control the VC views to my liking.

Thanks,

Mike

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18 minutes ago, Mike777 said:

Will updates overwrite panel.cfg and aircraft.cfg files without warning?  I am asking because I make minor modifications to these files, such as resizing the CDUs to make them easier for me to read, adding gauges such as a freeware radar gauge, and adding lines that allow me to make hotkeys control the VC views to my liking.

Yep.

If we gave users the option to not overwrite files, we'd end up supporting a bunch of non-standard installations that didn't get updated properly.

Just back up your cfg files and copy in the changes only after updating.

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8 minutes ago, scandinavian13 said:

Yep.

If we gave users the option to not overwrite files, we'd end up supporting a bunch of non-standard installations that didn't get updated properly.

Just back up your cfg files and copy in the changes only after updating.

Hi Kyle,

Thanks for your quick response.

It's really the "without warning" issue that concerns me.  I certainly wouldn't expect to have an option to not overwrite files and I can see how that would create chaos for you.  I have backups of the modifications I mentioned.  But I would like some warning from the OC before an update happens - something similar to the messages that now show up in the OC on startup.  Otherwise I would wind up starting FSX, loading an aircraft and finding that a gauge/resize/hotkey I count on no longer was present.

The OC might just show that I no longer have the latest version and ask me if I want to update (as it does now) -- the display of such update notices might itself be an option that can be turned off.

Thanks,

Mike

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16 minutes ago, Mike777 said:

But I would like some warning from the OC before an update happens - something similar to the messages that now show up in the OC on startup.

This is how it currently behaves. Seems like we're talking about different topics here. Earlier you'd mentioned overwriting specific files without warning. It will not warn you about the specific files that will be updated/overwritten (which is what I answered for). What you're speaking to, however, has less to do with specific files, and more to do with a prompt to begin the entire update.

Right now (for you all), it alerts you to a new version and, should you choose to update, directs you to the website if you choose to update.

In the updated version, it alerts you to a new version and, should you choose to update, it runs the updater and downloads all the new and updated files.

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1 minute ago, scandinavian13 said:

In the updated version, it alerts you to a new version and, should you choose to update, it runs the updater and downloads all the new and updated files.

Sounds good to me!

Mike

 

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Hi,

Very happy to hear this new feature. As I said earlier back when you first announced it that this is a major improvement to both the product itself and also customer satisfaction.

And I supposed there will be a list of new features in the T7 and 737 when it is close to being release?

Cheers!
Hoang Le

 

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that's awesome news, one question though: will updated full installers still be available or is the updating process ONLY gonna work through the OC in the future? 

 

 

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