Anyone else have a problem with FSDT Live Update (Coutal) distribution?

i have wasted a whole day installing PHNL for P3D (got stuck on unrelated KORD MFS update),

4 hours of my life gone.

Unfortunately, to support @virtuali, i purchased another about 10 FSDT products from his sale at Simmarket.

We'll see if that was a big mistake.............

Edited January 6, 20215 yr by craigeaglefire
...

No. Never had a single problem. Usually very reliable.

2 hours ago, craigeaglefire said:

Anyone else have a problem with FSDT Live Update (Coutal) distribution?

i have wasted a whole day installing PHNL for P3D (got stuck on unrelated KORF MFS update),

4 hours of my life gone.

Unfortunately, to support @virtuali, i purchased another about 10 FSDT products from his sale at Simmarket.

We'll see if that was a big mistake.............

No a single problem with their products. P3D V4.5 and V5, all went nicely. 

I´m sorry for you that you suffer from issues.

Marcus

well, I’ll be very happy to have my new FSDT sceneries,

I cannot quite figure out why every other developer installs my purchased products with no drama,

over 4GB Orbx in minutes,

FSDT - 4 hours, just for installing PHNL (just about a complete waste of my time).

very ‘clunky’ process so far - amateur compared to the other vendors I’ve experienced.

dreading installing the other FSDT products I have purchased today - bummer...

Edited January 6, 20215 yr by craigeaglefire

Ran live update earlier today as well, and as usual it went just fine.

no issues at my  end  with any of  the  fsdt  addons

1 hour ago, craigeaglefire said:

well, I’ll be very happy to have my new FSDT sceneries,

yes,

if only FSDT installs worked on my computer - wasted & wasted & wasted hours,

Orbx - perfect installs,

@virtuali what is the problem?

for fsx/p3d you need to activate your scenery in addon manager direct from flight menu, enter the serial

Something is up. Been trying to install GSX for hours. First there seemed to be an issue with their server. 7kb/s download and now it's been running the install for 2+ hrs.

Hmm installieren kord yesterday no issiues.

Well. If their servers or something in between you and their servers are "corrupt" or "lacking speed", of course installs will take hours.

@craigeaglefire: Did you ask at FSDT Support if they have any issues?

Because their scenery is "getting downloaded" as a part of the installation process. So if the download is very slow or interrupted, you will have a slow/bad overall installation experience too.

Edited January 6, 20215 yr by mpo910

So what exactly isn't working?

We get that you are upset, but can you give us an error message or something so we can try to help you?

This will be my one and only reply to this post, because the OP has been obviously in contact with me by email since yesterday and, after I gave him some explanations and things to try, like disabling the antivirus and firewall and giving a direct link for a file which was supposed to be "stuck" ( the direct link was just as slow, proving the problem didn't had anything to do with our updater ), he started to SPAM my email with a long list of unspeakable insults, using the worse of foul language so, I guess he's now coming here for "help", since he surely must have realized that, by reverting to express like an animal instead of a civil person, probably "reduced" his chances to get proper support, which is what he got until he started with insults. And please, dear @craigeaglefire, don't you dare to contest this, because if you do, I would publish here, for everybody to see, all the list of emails containing all your insults, which would likely result the topic closed, which won't help anyone. So, I'll just forget all the insults by email never happened, and I ask everybody to simply acknowledge that and I won't publish those email, unless the OP would try to deny or argue with that.  Being a successfully flight sim developer for 27 years means you also saw EVERYTHING, and got in touch with a wide variety of individuals so, please, let's just pretend it never happened.

 

So, I'm replying for the sake of others, who might be mislead there's a "problem" installing FSDT, when there's clearly none.

As everybody can clearly see here, all downloads are working fine for everybody, except for the OP, and another user, who is also located in Australia so, my guess there might be something happening there.

We don't use "our server", THAT would be "amateurish", and we have seen so many times developers using "their own server", going down each time they have a new release, which is something that never happened to us, because we use a proper 2-level delivery method, which works like this:

- Our files are originally hosted on Amazon S3, in the US. So no, we don't have "our server", we just use the best one around.

- Nobody is really downloading from Amazon directly, we let Cloudflare, which is the biggest CDN there is, to spread the load of downloads across a network of more than 200 servers worldwide:

https://www.cloudflare.com/network/

So, each user will download from the Cloudflare node closest to him, and this is completely handled by Cloudflare, we don't have any control on that, but considering there are millions of websites using it, I guess it normally works.

I also checked Cloudflare status, and there hasn't been any problems reported in Australia in the past days:

https://www.cloudflarestatus.com/?_ga=2.251809679.722578264.1609930710-1833076930.1609930710

So, I really don't have any explanations why you are getting slow downloads in Australia, but I can surely understand why you are getting good downloads from OrbX, in Australia. 

Slow downloads are not easy to troubleshoot, especially considering we are NOT using "our server" and, it's enough to do a quick search, and slow downloads can happen to everybody, for example:

FlyTampa:
https://www.avsim.com/forums/topic/593019-flytampa-yssy-download/?tab=comments#comment-4446667

Microsoft MSFS 2020 itself:
https://www.avsim.com/forums/topic/581465-downloading-ultra-slow/?tab=comments#comment-4312265

https://www.avsim.com/forums/topic/590599-can-not-download-msfs-2020/?tab=comments#comment-4419484

https://www.avsim.com/forums/topic/587055-microsoft-downloadingupdating-is-shameful/?tab=comments#comment-4376953

https://www.avsim.com/forums/topic/584347-marketplace-issues-failed-downloads/?tab=comments#comment-4342699

MSFS 2020 slow download in Australia:
https://www.avsim.com/forums/topic/580156-downloading-gone-to-the-dogs/?tab=comments#comment-4299348

 

Something that can be tried, if you suspect your LOCATION is the issue, is to use a VPN, here's some:

https://top10vpn.guide/

And most of them have a TRIAL period, so you can use them to at least understand if the problem is your location or your ISP. I use ExpressVPN, which is quite good, and I use it for the PRECISE reason to simulate me being in another country, when a user report downloads problems I cannot replicate.

So, I configured the VPN to use Australia as my location, and started the FSDT Live Update, with the following results, with 18 products for P3D installed and 6 for MSFS:

- With nothing to download, it took 1 minute 50 seconds to go through the whole process

- Removing a 163MB file from KORD MSFS, which the OP reported being stuck for hours, it took 2 minutes 8 seconds so, just 18 seconds to download the file reportedly stuck. This is the same file I asked to download manually by providing a direct link and the OP confirmed it was slow even with the direct link ( proving is NOT our software, maybe blocked by the firewall or antivirus ).

So, clearly, it doesn't seem there's something wrong with downloads Australia per-se, so it's possibly a local ISP issue. Trying with a VPN might be the best solution.

 

Well, I for one say "hats  off" to Umberto for one of the most civil and polite replies one could imagine, after being insulted so badly.

45 minutes ago, virtuali said:

.........................................................
So, clearly, it doesn't seem there's something wrong with downloads Australia per-se, so it's possibly a local ISP issue. Trying with a VPN might be the best solution.

 

Hi Umberto!

I would like to thank you so much for your long explanation. Really appreciated here.

@craigeaglefire:

I am deeply shocked about this feedback from Umberto! 

I remember you very well, that I wrote you also longer time ago that you @craigeaglefireare way to harsh and your words, you where using back there, where really not appropriate!

Well, as it seems, I am not alone with this "view".

Would you please stop this kind of communication and stop spreading of false information? This is really misleading and does bring lots of unnecessary rumors into the community.

Here is a quote from you (follow the link). You seem to do this more often do you? And you don´t seem to keep your own words. Because you already threatened not to buy from FSDT anymore back in Oktober 2020....and now...you did it again...

https://www.avsim.com/forums/topic/583284-absolutely-gorgeous-fsdts-upcoming-kord/?do=findComment&comment=4367540

and here

https://www.avsim.com/forums/topic/583284-absolutely-gorgeous-fsdts-upcoming-kord/?do=findComment&comment=4367732

and here

https://www.avsim.com/forums/topic/554056-aig-ai-manager/?do=findComment&comment=4252420

So it would be really good for you and us if you step back and relax a bit and think twice before you post.

Marcus

 

   

 

Edited January 6, 20215 yr by mpo910