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How to stop AVG antivirus scan from deleting my addon f...

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My AVG anti virus program is picking out mostly Flight1 exe files and either deleting them or placing them in a "vault" (not sure how I can get it out of the vault).It never used to do this before... Any ideas why that is happening all of a sudden? anyone else using AVG have similar problem?Mannyhttp://forums.avsim.net/user_files/185349.jpg

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Likely there is an infection on those executables.Have these been downloaded directly from the manufacturer's web site?

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Yes Manny this was reported and it is a FALSE positive assuming these are indeed Flight1 files and not acquired from any other source..Also, this -was not reported- as wide spread as you are showing,.. it was only one file for a single installer so I do not know where all these are coming from unless AVG had a recent update and is listing these items false now.Disable AVG from the tray, restore your files and then set the AV to IGNORE those files... you will need to run its configuration and access its IGNORE list to do so

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Manny, I've had the same problem recently(in the last week) no doubt from an AVG update. The files are legal files downloaded from Flight 1 so it has to be a false positive.CraigLian Li PC 65B CaseCorsair HX Series CMPSU-620HX 620W Power SupplyPlextor PX-810SA/SW-BL DVD/CDGiagabyte GA-P35-DS3RCrucial Ballistix 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 1066 (PC2 8500)Arctic Freezer 7 ProIntel E6850 Core 2 Duo 3.0GHz 4M shared L2 Cache @ 3.6 GHzEVGA 7950GT KO 512mb 169.21_forceware whqlSeagate Barracuda 7200.10 500GB 7200 RPM 16MB Cache SATASeagate Barracuda 7200.10 250GB 7200 RPM 16MB Cache SATAWinXP Pro SP2

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It's definitely a false positive.Since FS2Crew uses the Flight1 Wrapper, we got nailed by this, too.The solution is to disable AVG via the AVG Control Center.Hopefully AVG will issue an update soon to prevent this from happening.-Bryan

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Yep had/have the same problem cant downlaod the flight1 atr i recieve an error message saying windows cannot open the file or i do not have the appropriate permission to access this item EVEN WITH AVG DISABLED I GET THIS so ill try downlaoding the atr in a few weeks and hopefully a miracle might happen.. who knows.Richy

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Sometimes poorly designed anti-virus systems do not allow you to fully disable them. Check carefully at the services level. Some users had to result to uninstalling before.

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ok thank you steve ill try that this afternoon im spending the whole of today re-tweaking fsx. Already managed to scrape back 5 fps from a few tweaks and im curently trying out the autogen tweaks now.Richy

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Same here, except even worse.I had AVG set to a acheduled scan every night. It disables the drivers for my secondary Video card and my third and/or fourth monitors are blank every morining. I can simply reinstall them and everything works fine, but to do this every morning is a pain in the neck.Thanks for the info guys:RTH

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If you want to disable AVG temporarily, do the following:1. Start the AVG Free Control Center2. Click on 'View' and select 'Reduced Mode'3. Right click 'Resident Shield' and select 'Properties'4. Uncheck 'Turn on AVG Free Resident Shield protection'5. Click 'Apply' and then 'OK'A warning will pop up in the System tray. Just close it.To reactivate the 'Resident Shield' just right-click on it and select 'Activate'Mike

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To add to what others have said..There are a number of Anti virus programs which report or isolate clean files as if they were a threat to users.We've experienced user feedback which proves the "false positive" is the fault of the virus protection software. Our longtime use of the Flight One ecommerce wrapper system has proven to us that some virus protection software simply see legitimate files as threats and isolates them.The solution has already been outlined above so won't repeat it here but we do say that no honest or legitimate vendor would release a dirty file.:-)

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ouuuuch that sounds bad.i will try the fixes and other things as soon as ive finished my wahington-detroit 737 run about another 30 minutes left to go.Thanks for help and supportflight1 are a GREAT company and am sure would never send out a bad file.Thanks to allRichy

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Anti-virus companies are increasing their programs to respond to certain types of threats.They are not calling these programs viruses - and I doubt AVG calls them a virus. But because the programs have a function to cause the program to contact an outside server/ site - the AV program logic says this a threat.One thing you should do when you get a report / action like that where a known good file is moved to the vault or deleted, find the mechanism to submit the file to the Anti-virus company for analysis.I also follow up with a customer support ticket, or post on the forums and keep complaining if they cannot find an actual virus in the file.Let them know paying customers are unhappy.It also goes with out saying that freeware anti-virus is worth exactly what you pay for it.

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wehaaaay thank you VERY VERY much the atr installer works and ill be purchasing it as soon as i can get hold of my Mothers credit card ;)Thanks guysRichy

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Hope nobody got the idea I was bad mouthing Flight1 or any other of the fine contributors to flightsim: I realize that the glitch is in AVG, not them.Reggie: I am ready to buy into your advice that I am getting just what I pay for. What payware Antivirus program do you use and recommend? Respectfully:RTH

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AVG is known to report the F1 wrapper as a virus. It's a false positive.AVG have been notified of this in the past but choose to not do anything about it.

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Thanks for this post Manny:Seems to me that this one deserves to be flagged in some way, possibly a sticky as I don't guess we really know how many items may have been affected by the AVG update, or updates in question. It definitely disables more than just flight1 products. My first recognition of the problem was loss of my video drivers for the displays off of my secondary video card. Who knows just what else may have been zapped.I just went back to check all of my aircraft from Flight1 in both FS9 and FSX. The LDS 767 had no problem on my system, but I discovered that it did disable the Dreamfleet 727 (about the only Flight1 bird I have not been able to import into FSX). The LDS 767, Cardinals, Cessna 421, DC9, Baron, Twin Comanche, and Eaglesoft Citation CJ, II, and X had no problems. One wonders what other items may have also been disabled such as utilities, scenery etc.Simply unzipping and installing the "flt1chk3.dll" and "flt1chk4.dll" into the WindowsSystem32 folder did the trick to enable the 727. Thanks to Howard's (DescendDescend) link above, and Steve Halpern's recommendation in that link for this fix (Thanks Howard and Steve).Besides Norton of which I have already been burned, what other recommendations might those reading this thread have for a reliable first class payware antivirus program (without the problems in question)? How about Kaspersky or Panda? On just a Google search, I see them recommended by some sources. I buy into Reggie's statement that I got what I paid for in the free AVG program, although it has worked well for several years unless I had losses I did not know about. For me personally, I think it has just about run its course though.Thanks:RTH

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Yeah its a good idea ive been suffering this problem for a while not being able to purchase some brilliant flight1 products.Yes thanks to manny for posting this and i now have my fix for the problem as im sure many others do to.Richy

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In the past I've used versions of Symantec/Norton and been pretty happy with them, but the series of programs does use a lot of resources. The company I work for uses Symantec, we are just starting to deploy Symanted End Point Protection 11.I would not recommend it for use with FS.I've also used McAfee and CA Anti-virus. The CA product was pretty good.Currently I'm using NOD32. It seems to work well with FS2004 and FSX, and in my home mixed Vista / XP environment. Minimal load on the operation of FS2004 and FSX.Since I'm looking at ten seat licensing per year (my computers and those for my daughter's and son's families), cost is a significant factor.I'm happy with the company which produces NOD. They are responsive to licensing questions. I have one computer setup at home to download the AV definitions and the other computers pull their definition updates from that computer. Reduces network traffic.The CD even arrived promptly. I try to never buy programs/ addons which are not available on CD.I'm not real happy about their support system, but the forum approach they use has answered all my questions/ concerns in a prompt manner.I don't know if there is a 'best' AV product, however, I know for certain from these forums and from dealing with anti-virus in a multi-thousand computer corporate network that most of the advertising and such are crap.The number of times per day that a company releases AV definition updates is not a positive factor in my opinion. All that really means is they do little or no beta/impact testing of the new definitions. The users are the beta team.Every single AV company has had many bad definitions with tons of false positives over the recent years.They have caused millions of people to delete perfectly good files and programs without a valid reason.Many folks may not be aware that the AV programs now spend a large amount of their time/ programming talent not on viruses.They are focusing on spyware, malware and adware as their new selling points. The problem with that is one company's definition of spyware is a vendor's definition of a purchase system, or a licensing key, or a support system.Some AV programs call Apple iTunes spyware because it reports and tracks everything you play.But to sum it up, just because an anti-virus program says a file is suspect does not mean there is a virus. The OP on this thread did not have AVG reporting a virus.What happens, and AVG is not the only culprit - just a major one - is they mark a suspected file.At that point in my experience, it is time for the program to prove to me the previously known good file is bad.Not the other way around.I do not trust ANY anti-virus program with scans of my computer to automatically delete or remove files.And if the program does not have the capability for me to mark a file as safe - then I will not use it.

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Thanks ever so much for the input Reggie:At the present time, I am peeking at the following:1. The Shield Deluxe 20082. Panda Anti-virus Titanium3. Kaspersky Anit-virus 7.0 If anyone is particularly satisfied (or not satisfied) with these programs and has had no significant false-positives particularly relative to FlightSim, or maybe better put, HAS had false-positives, your comments would be appreciated. That goes for any other anti-virus program with which you have had experience.Panda has a free trial with their product which I may try.Kaspersky Anti-virus 7.0 is a bit expensive (special at $41.50)The Shield Deluxe 2008 seems to be a complete package with good guarantees and is highly rated on some sites.CA and NOD32 seem to be popular among FlightSim users.Now, as you recommended to go back and check each program to be sure they don't fall into a catagory of being: "ANY anit-virus program with scans of my computer to automatically delete or remove files." If anyone already knows the answer to that question on any of them, your comment would be appreciated.Again, thanks a bunch:RTH

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Hi,I have used AVG Free Edition on several systems over many years and never had a serious problem with it. Yes, there are virus database updates almost every day, but I find this reassuring rather than disconcerting. To me it demonstrates Grisoft's willingness to try to keep ahead of the game. Also, I do not believe they would issue different virus databases for 'Free' users and that, in some way, the paying customers have better protection. The paying customers have more facilities available to them in the software, but the reality is that the 'Free Edition' offers all that the average home user needs to keep him/her out of trouble. I remain grateful to Grisoft for continuing to make this availble in the free format.My suspicions are that those who are experiencing these problems are the same ones who refuse, for whatever reason, to partition their drives and, by so doing, keep the operating system along with its paging file separate from everything else.I have XP Home on C: which is a 20GB primary partition on a WD Caviar SE16 250GB (WD2500KS) SATAII drive. I also keep a few system related utilities on C: along with Antiviral, Antispyware and Backup software. In addition there are several programs I use that refuse to be installed anywhere else.I have always been in the habit of removing the contents of the Flight One Software folder as soon as an installation has completed. These files are moved to a second physical drive E: used for archiving. Perhaps this is one reason why I haven't encountered any problems.Another reason why AVG Free Edition seems to work well for me is I think because my scanning is usually restricted to the C: drive and I only occasionally scan D: and E:. My reasoning behind this is that I am always careful to install only stuff from known trusted sources and, in any case, most if not all the malware is more likely to end up on C:I have just installed the daily virus database update from Grisoft and scanned my C: drive. No threats were found and this is pretty much the norm for me.The gurus and experts will all say that XP work best if everything is installed on an unpartitioned drive. This may be so but I, for one, remain unconvinced. My 'solution' is convenient, makes routine housekeeping tasks, including the taking of backups, so much easier and more efficient. All my installed software works well - even FSX, yes even FSX (with the usual caveats) and Desktop and Windows Explorer activities remain consistently fast, so what possible incentive is there for me to change my setup?MikeASRock 939Dual-SATA2, AMD Athlon 64X2 4800+ (2400MHz)(Toledo), 2GB Crucial PC3200 DDR400 Ram 3-3-3-8 (2T)(Dual Channel), (PCI-E)Sapphire ATI Radeon X1950 Pro 512MB (Catalyst 7.10 WHQL), Samsung SyncMaster 226BW 22" LCD Display Monitor (1680x1050x32), SB Audigy2 ZS Platinum (Drivers version 5.12.0001.1196 WHQL), WD Caviar SE16 250GB (WD2500KS) SATAII + Hitachi Deskstar T7K500 ATA133 UDMA-6 (320 GB), ASUS DRW-1608P2S Optical Drive, Antec P150 case with NeoHE 430W PSU, CH Products USB Yoke, Pedals and Fighterstick, Creative Gaming Headset HS-900, TrackIR Pro ver. 4.1 (build 29) with TrackClip Pro, Logitech MX1000 Laser Mouse, Windows XP Home Edition (SP2), DirectX 9.0c

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Yes, there are virus database updates almost every day, but I find this reassuring rather than disconcerting. To me it demonstrates Grisoft's willingness to try to keep ahead of the game.Grisoft is not ahead of the game. They are about even with everybody else.Symantec issues four AV definition updates every day if you setup your system to update from the beta definitions site. Regular users get one update daily, or every couple days based on changes in the updates. My company suscribes to the four times daily system, which are then redistributed from internal servers to our thousands of computers. We do have issues on occasion, but the company has decided that is a cost worth the possibly increased protection.AVG used to do that for everyone - send out four daily updates.NOD32, McAfee, CA - infact all AV companies provide daily updates.The issue is the AVG definition files have known bad code with known, well documented false positives and Grisoft refuses to deal with the issue as a responsible company.I should not have to put files into a separate partition, and I should not have to setup unscanned areas on my computer.If I have to do so to avoid the issue, then it is a second rate, second-tier product.

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The real definition of quality in an anti-virus program is not how well it detects viruses. All the programs are about even in that regard. They all use the same methodology, they all use basically the same definitions. They certainly download and look at each other's definition files.No anti-virus program actually identifies viruses - they identify suspicious sections of code.When these companies find a virus - the take it apart and look for the code hidden in a file which is unique to that virus. The problem is that virus makers have gotten pretty good at hiding code so that it looks like legitimate programming. It is a constant battle between the virus coders and the AV coders.The current differences are in the area of spyware, malware and addware - and deciding how agressive to be in those catagories.Major differences are in the area of interface, overhead and control of the program.In my opinion, the gold standard is still Symantec - based upon it's control features and ability to customize the install and actions of the program.But it's overhead is way too much for FS users.Customization and control of how the AV program works is where AVG falls short in my opinion. Yes, I've tried it, and was not happy.The side issue is education of the user. If you know how the program works, understand how the virus threats work, how they are detected and not detected, you are better able to deal with the good and bad points of all anti-virus programs with minimal interruption.You also need to learn about and know the issues with spyware, malware and adware. Of course, we have three people on the team I work with whose almost full-time job is anti-virus.If you do not spend the time to learn the basics, then you are at the mercy of the AV program and at risk of damaging your system.There have been dozens, maybe hundreds of post on the forums over recent years - "XXXXXX said file yyyyyy is a virus. I deleted it and not my Flight Sim will not work."It's always hardest to educate people to protect against themselves.

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I've been using Kaspersky for years now (since 2003 in effect, both corporate and private use).Excellent product, reliable company, decent price. And a nice volume deal as well if you have multiple machines needing protection, something many companies don't offer unless you're a large corporate account.Steer far clear of Norton (or anything Symantec).

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