For your entertainment.......

 

 

John

Wonderful share there and thanks. Very funny (gobshite fekers - brilliant stuff)

 

Sent from my GT-P7510 using Tapatalk 2

Hilarious! "If you haven't prepaid to use the stairs you'll have to feckin jump" - Hahahaha... :LMAO:

Did you hear Ryanair have produced an iphone app? They released it on itunes today ( I think, I don't use Apple gear) ...................for........wait for it ..........................Free???.............no.................€3.

 

 

http://www.thejournal.ie/ryanair-new-app-586279-Sep2012/

Did you hear Ryanair have produced an iphone app? They released it on itunes today ( I think, I don't use Apple gear) ...................for........wait for it ..........................Free???.............no.................€3.

 

 

http://www.thejourna...586279-Sep2012/

My guess, in 5 years time if you don't use their app to check in, €20 fine... :rolleyes:

I remember watching that several years ago shortly after it came out, but really enjoyed watching it again (and again, and again, and one more time)... :drinks:

Anybody else been reading about the increasing number of FR flights declaring fuel emergencies? Now that is scary.

 

What say you Ró?

I say a culture of fear driven by management, using fuel league tables to pressure Captains into taking less fuel, personal letters from the base captains threatening to fire, sorry I mean "No longer require their services", if they don't take less fuel. An accident waiting to happen in my opinion.

 

Regards,

Ró.

 

http://www.dailymail...ing-passes.html

 

 

Love the little panel of O'Leary quotations at the bottom of the article: the chap's surely in the wrong job.

 

D

I actually agree with him in the case of the woman not printing her boarding passes.

I actually agree with him in the case of the woman not printing her boarding passes.

Fine she didn't so what she was supposed to, but it was an innocent mistake.That's just an absolute lack of customer service, shame on them. It costs them what, 30c to print off a pass? I'd be fine if they charged her that, or even say 1€, but £60?!?!?!? A real airline takes care of their customers and understands that they're humans who can make a mistake.

 

Regards,

Ró.

It gets worse with the CEO of Ryanair as he would like to remove the co pilot from the cockpit stating the aircraft are safe enough to be flown by one person, while that is probably true a fully working aircraft could be flown by one person if something goes wrong its always good to have some help imo.

 

Oh I don't know. As long as you've got at least one flightsimmer among the passengers with PMDG NGX experience...

 

B)

Yeah but that's not how their business model works - to be able to charge their ridiculously low fares they have to recoup the cost by charging extortionate amounts for things that cost next to nothing. If you as a punter want to take advantage of the low fares you have to accept penalties if you don't follow their rules. As far as I'm aware it's made very clear that you need to print out your boarding passes and as O'Leary sarcasticly points out there were plenty of places in Alicante (or wherever it was they boarded) that she could have printed them out. No sympathy here sorry!

Ya know there comes a time when the thinking that any press is good press doesn't work anymore, I think he passed that line a long time ago.

 

 

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Well, Ryanair's passenger numbers are still growing, so he seems to be doing something right, though personally I would avoid Ryanair at just about any cost.

Just thought I'd post this from Ryanair's Facebook page:

Dear Sir / Madam,

 

 

I travelled with Ryanair on flight number ....from London Stansted to Brandisi on Tuesday August 7th. My husband and I were travelling with our 4 and a half month old daughter.

 

We arrived at the airport in plenty of time as we always do when we travel. After having gone through security and passport control we had over an hour and a half before having the advised boarding time. To our surprise we discovered that the monitors already showed that we had a gate number; gate 41, to which we immediately headed to so we could get in the front of line.

 

When we got to gate 41 there were only a handful of people in the line and we felt relieved that we would be able to board the plane and get a seat rather quickly when boarding, so our daughter could have some time to get settled and we wouldn’t have to be shoved around by Ryanair staff trying to find two seats, a staff who seem to have no interest in making the flight tolerable for anybody but only seems to care about selling scratch tickets and smokeless cigarettes. Travelling with a baby is stressful and Ryanair seems to almost feed on that stress. I’m sure in the Ryanair market research it has been proven that Ryanair will make more money on a stressed out passenger than a calm and happy traveller- because that seems to be the overall goal of Ryanair from the moment one begins booking a flight through your website.

 

After standing in line at gate 41 for about half an hour I noticed that the monitor by the gate said something different than Brandisi. The queue was getting longer and I thought it would be better to be on the safe side to go and check with a member of Ryanair staff if I was in the right queue. I was thinking that it might be the name of the Brandisi airport I saw on the monitor. I went up and asked a Ryanair staffer if I was in the right queue because the monitor by the gate didn’t actually say Brandisi- but under ‘departures’ it was still listed as gate 41. She checked the monitor and a paper she had in front of her with gate numbers and departures and said: ‘YES, THE FLIGHT TO BRANDISI IS DEPARTING FROM GATE 41’ after which I again pointed out that it said something else on the gate monitor; she became extremely annoyed and repeated; ‘ LIKE I JUST SAID, THE FLIGHT TO BRANDISI DEPARTS FROM GATE 41’ then she continued her conversation with a fellow colleague that I so rudely had interrupted with my pointless question. I went back in the queue and told my husband that all was good.

 

At 6.25 am we were informed to start boarding for our 6.50 departure and I asked a lady behind me just to be sure one last time if she was going to Brandisi as well where as to she replied; ‘NO, this is the flight to Katowice in POLAND’. I ran over to the information desk to the same woman who still was in a apparently very important personal conversation with her colleague and again seemed bothered by the fact that I had the audacity to interrupt her. I said to her that the gate she had pointed me to TWICE was in fact NOT going to Brandisi but to POLAND where as to her reply was; ‘Oh? ‘She checked another paper then went back to ask another male colleague who then reluctantly came out from a back office/ room and said; YEAH, YOUR FLIGHT IS ACTUALLY DEPARTING FROM GATE 37 very matter-of-factly and with absolutely no interest, care or regard to the fact that we were most likely not going to make our flight because of - and only because- we were given the wrong information given by Ryanair. I asked the woman who still didn’t really care, if she at least could call gate 37 and say we were on our way, that we had a little four and a half month old baby with us so it might take us some time to get to the gate. The male Ryanair staffer then completely un-founded and very patronizing took over the situation and said to me: ‘you are not getting anywhere with being aggressive, I will call the gate but there is no guarantee they will hold the flight for you’ Honestly, I was in shock. First off I wasn’t aggressive but merely asking an obvious question as we at that time only had about 10 minutes to make a flight we were told we had been on time for over an hour. At no point was there any apology, any ounce of friendliness or just common decency displayed in any of the three Ryanair employees who put us in this situation to begin with, but the audacity and arrogance of the male employee implying that I was being aggressive so he could hide behind ‘company policy’ and not deal with me- it was despicable.

 

Gate 37 is two tram stops, four elevator trips and half a mile of corridors away- and with a buggy, a screaming baby and two suit cases it took us about 15 minutes.

 

When we got to Gate the Ryanair employee at the counter asked to see our boarding passes, I asked her if we were too late for our plane and she replied that we had two minutes to get onboard. I began to explain that we had been in the wrong queue etc where she then bluntly interrupted me and told me to put our luggage up in the little Ryanair bag measure-rack. My husband and I had purposely bought two new hand luggage cases that met all the right Ryanair standard requirements, since we were now travelling with our infant daughter, we wanted to be absolutely sure that we could travel as stress free as possible and at least not be berated by Ryanair on the luggage front.

 

Because of our liquids that we had brought through security and because I had been asked to put my baby’s full milk bottles in the hand luggage- the luggage was bulking a bit. Prior the suitcases had fit and were way below the 10 kg. I truly didn’t think it was even an issue, even though I was aware I was dealing with Ryanair who will always pride themselves in creating a problem in which they will then charge you money for. Since the woman was perfectly aware that the reason we were late to begin with was entirely because of the mistake made by Ryanair employees at gate 41. On top of that she had seen me put the bottles in the suitcase so I could hold my daughter and get her ready to get down the stairs and on to the plane quickly- as the woman had required. The same Ryanair employee then very quickly and impatiently proceeded to tell me that we now had to pay £50 each for our suitcases. I asked her for two minutes to quickly re-organize the few things that made them bulk ever so slightly, and she told me that there was no time and that we had to pay up if we wanted to make the plane. She was the most un-pleasant and unfriendly of the lot, which I up to that point didn’t even think could be possible, and though I continued to try and explain that I could easily fix it and had we been in the right queue as we before had been led to believe BY RYANAIR-STAFF it would all have been taken care of hours before when we actually got in the (wrong) queue in which we had been in, because we continuously were told BY RYANAIR that it is in fact was the right one.

 

The woman told me that there was no time for me to re-arrange anything and then she called over another employee who had the credit card machine and who at the time was standing at the opposite side of the room. At that point I was so stressed out, mainly because it was so incredibly difficult for me to comprehend that somebody could be so vile ann un-compassionate to a situation that was created by the company of which she was an employee. I actually started to cry out of pure frustration. My husband and I had planned, saved and looked forward to this trip for months and Ryanair had within half an hour completely destroyed our first trip not only with our new baby but also our first vacation in years, by this horrible display of blatant harassment.

 

It took two minutes for the Ryanair employee woman with the credit card machine to come over to where we were standing. Two minutes which I was denied to rearrange our suitcases. Now, I know that it is Ryanair policy to force people who are late for a flight to measure the luggage in the hopes of scraping a few extra hundred pounds, and I also know there is an incentive in it for the Ryanair employee to do so. Had we been first in the queue (as we originally had been) we wouldn’t have been asked to measure our bags to begin with- it is all a big charade that preys on people who are already in a state of stress, stress that is systematically put upon the passenger by Ryanair so Ryanair can squeeze every single pound out from those persons- exactly what happened to me and my family.

 

My husband, who had been calm the entire time up until that point, had his credit card out to solve the situation once and for all. However, he was now losing his patience and pleading one final time with the woman to let us re-arrange the luggage and pull out my baby girls bottles so the suitcase would fit the rack as it originally had, and again reiterating that this whole situation was entirely and totally the fault of mis-information and lack of capacity in Ryannair staff to do their jobs correctly. The woman who increasingly got more and more vile and despicable yet cowardly didn’t even make eye-contact with either of us said; ‘ I am just doing my job’ and demonstratively turned her head away from us- while processing my husband’s credit card. Again, I realize that ‘I’m just doing my job’ is the standard response of Ryanair staff which has been indoctrinated in them to blurt out every time there is an issue with total disregard for basic customer service.

 

When the woman had finally gotten our hundred pounds she stopped communicating all together, my husband asked if anybody could help us down the stairs since we had a buggie, a baby and two suitcases that we still had to carry down, the woman replied very snooty that she was not going to help us down the stairs, that it was not her job, but that we should hurry up because the flight wasn’t waiting for us and that by the way she didn’t design the airport so it wasn’t her fault that there weren’t any lifts.

 

A very nice man that works for the airport helped us down the stairs. When we got to the plane I was not allowed to open the suitcases to pull out the bottles and diapers for my daughter that had bulked the bag a bit because I had needed it earlier and would be needing it to take care of my daughter on the airplane. I wasn’t allowed because we were late and needed to board. Instead, the Ryanair staffed ushered us onto the aircraft and told us to find a seat. There were 4 rows of empty seats in the front of the plane, I was holding my 4 ½ month old daughter tightly as the cabin crew was commanding us to sit down, my husband asked to sit down in one of the empty rows. One member of the cabin crew barked at my husband saying that those seats weren’t for him to sit in, my husband replied that there weren’t any other empty seats next to each other and that I needed to sit down with our baby. Instead of just letting us sit, the cabin crew had us stand for what felt like forever, so they could move people around, inconvenience them as well and finally got us two seats next to each other. The man sitting on the aisle seat on the row that we had been designated refused to move in to the window seat so my husband and I were forced to sit trapped in knowing that we would be needing to walk out, back and forth all the time during the flight to calm our daughter down. My husband again asked, since no one was sitting there, if we could just sit at one of the empty 20 or so empty seats, so everybody could be more comfortable, the cabin crew member said that the plain couldn’t take off if anybody was sitting in those seats- where to my husband said that he should make up a better excuse than that since again we all know that these are seats you have to pay extra for and Ryanair would rather cause somebody a heart attack or a panic attack then give anybody anything for free. The flight attendant responded angrily yet very predictable; ‘I’m just doing my job’.

 

The flight was about 2 hours and 40 minutes. Because I had been refused twice to open my bag by Ryanair Staff who were all ‘just doing their job’, I had NO FOOD and NO DIAPEARS or anything for my daughter. I was forced to walk around the airplane looking for somebody else with a baby and then endure the extra humiliation of having to ask a complete stranger if I could borrow a diaper so I could clean my daughter. Nobody at Ryanair cared about the fact that there was a little baby who had to sit in her own mess without food for almost 3 hours- but they all cared about scoring an extra 100 pounds for the check-in of two suitcases, something that would never even have been neccesary if Ryanair staff hadn’t made us late to begin with.

 

On our way back from Brandisi we were in the right queue, early as always with exactly the same suitcases that had the exactly the same content as on our way there- and obviously there were no problem- because there never was one until Ryanair created it in the first place. We just walked onto the plane with baby bottles, diapers and suitcases. Magically this aircraft was able to take off with all of the seats occupied that on the other flight had been empty. In addition, on this particular flight back to Stansted, which was absolutely full, there was only one working toilet!!! I know for a fact that this is against the law and that the airplane should never have been allowed to leave the airport with only one toilet for more than 200 people not to mention babies and toddlers. But that didn’t seem to be of any concern to Ryanair at all.

 

I do not know how any company that deals with the general public can be so blatantly repulsive, unsympathetic, rude and non-service minded. Have you no respect as a company that your robotically operated staff can’t or are not allowed to exercise common sense, common courtesy or decency?

 

I have attached the copy of the credit card receipt and one of our boarding passes in the attempt that somebody at Ryanair has some authority and can show some sort of customer service and refund us the money that was taken from us by Ryanair due to a string of errors caused by Ryanair. I cannot believe that it is even legal to refuse a baby her food- and I can’t believe that Ryanair would ever allow such treatment to take place- that is the lowest form of misuse of power, and though I will be surprised at nothing anymore when it comes to the audacity and arrogance of Ryanair; that was low even for you.

 

I expect to hear back soon and expect a full refund, when that has happen I will refrain from taking this matter any further.

 

 

Yours sincerely,

 

The reason for Ryanairs passenger numbers growing is that it has taken over from airlines that have failed such as Malev and Spanair. In those airports there is now no choice but to fly with Ryanair.

 

And I think the argument that you need to screw people out of their money with pathetic rules to keep costs down is wrong. You are more than capable of being flexible, and treating your passengers like humans, and still make a profit at the end of the day. Because if you keep it up your passengers will leave you. Taking Dublin as an example, Ryanair has gone from being the largest carrier at the airport down to the second largest, and it's probably going to continue to decline. Their reputation now proceeds them as not having any heart or compassion for their passengers, and as such they've all switched over to other carriers, carriers that understand that people make mistakes and don't charge them £60 for it, because you can bet that woman will never fly Ryanair again, but had they treated her with a bit of compassion then she'd likely have gladly flown with them.

 

I think the above quote shows just how much Ryanair want to screw money out of you when your under stress or in a pickle. Also like in the case of bereavement, where they charge you the last minute fare instead of just giving you the seat for free or a normal price as a gesture of good will, I think that's a real disgrace to charge someone who's mourning, but maybe that's just me.

 

Maybe I'm old fashioned, but I don't consider a ticket a frill of flying with an airline... :mellow:

 

Regards,

Ró.