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Nurmblitz

Download of Past Purchases at FSPilotShop

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Just visited above mentioned shop and noticed that they demand money from downloads. Good bye that's all he wrote...

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What on earth are you on about?

 

Man, these forums are getting stranger and stranger lately!

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this anti-ORBX campaign just starting to irritate me...

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Are you talking about re-downloading what you have purchased in the past?

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Are you talking about re-downloading what you have purchased in the past?

I think that is what he is refering to. I recently went to their website and was going to download and old product becuase the copy I had was corrupt and found out that since it had been over a year they where going to charge me $5.00 to re-download.

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I think that is what he is refering to. I recently went to their website and was going to download and old product becuase the copy I had was corrupt and found out that since it had been over a year they where going to charge me $5.00 to re-download.

 

It provided what you paid for originally so why should it provide it a again free - after all it didn't corrupt your download?

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It provided what you paid for originally so why should it provide it a again free - after all it didn't corrupt your download?

I'm sorry, that makes absolutely no sense. An electronic product should always have access to be downloaded. You paid for the PRODUCT, not for the downloading of the product!

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It provided what you paid for originally so why should it provide it a again free - after all it didn't corrupt your download?

You purchased a license to use the software, and it is provided via download. You don't get a DVD or other 'hardcopy', so when your HD crashes or something like that, like with Steam, you should be able to redownload I think.

 

B.t.w. some ppl here (not you mgh) are very edgy when it comes to complaints regarding devs, you see them popping up everywhere to attack other customers when they vent their experience and I really don't understand why. Unless it's a useless and annoying rant, but I don't think this topic is.

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Hmm other devs do that as well, example PMDG.  I have no other comment either way.

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I'm sorry, that makes absolutely no sense. An electronic product should always have access to be downloaded. You paid for the PRODUCT, not for the downloading of the product!

 

As much as I would like to disagree with Gerry's observation I can't. 

 

Expecting a free download a year later is no different than scratching your DVD and expecting the company to replace it at no cost.

 

The intelligent thing to do is download and backup..

 

Ernie

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I'm sorry, that makes absolutely no sense. An electronic product should always have access to be downloaded. You paid for the PRODUCT, not for the downloading of the product!

 

 

The product price does NOT include an unlimited insurance against later file corruption ...

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I'm sorry, that makes absolutely no sense. An electronic product should always have access to be downloaded. You paid for the PRODUCT, not for the downloading of the product!

 

Bandwidth costs money.  It costs them money to store all their software on servers that undefined amounts of people will download from, much less have access to it 24/7.  It's no different than you re-ordering CDs of the software because you lost yours and wanted to re-install - any company would charge you for the CDs and shipping.

 

Lots of companies do this - not just FSS.  PMDG has been doing this ever since I can remember.  They even offer you a $10 1-year download fee on top of your initial purchase.

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Guys, each company does it differently. Someone mentioned PMDG, well at least they offer the extended download service for an extra (small) fee at the time of purchase.

 

I have products I bought over 5 years ago at simmarket.com and still have free access to them to date!

 

So let me get this right, you are suggesting that ORBX is charging $90 for a year's license to use FTXG or are they charging $90 for the product itself?!

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The product price does NOT include an unlimited insurance against later file corruption ...

 

 

Then they should charge you the bandwith cost, like 5 cents or something. Come on guys, it's 2013 and why are you all against normal/reasonable customer service. So what if the purchase doesn't include an insurance against corruption. LOL how do you even come up with that stuff.

I see you everywhere bashing other who actually dare speaking their minds. And again, i don't get why.

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Then they should charge you the bandwith cost, like 5 cents or something. Come on guys, it's 2013 and why are you all against normal/reasonable customer service. So what if the purchase doesn't include an insurance against corruption. LOL how do you even come up with that stuff.

I see you everywhere bashing other who actually dare speaking their minds. And again, i don't get why.

Well said Mork! LOL bandwidth costs hahaha. Keep in mind school's out... So they are all trolling around here :P

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Then they should charge you the bandwith cost, like 5 cents or something. Come on guys, it's 2013 and why are you all against normal/reasonable customer service. So what if the purchase doesn't include an insurance against corruption. LOL how do you even come up with that stuff.

I see you everywhere bashing other who actually dare speaking their minds. And again, i don't get why.

 

 

Mark,

 

I never bought anything from the company in question.

 

Even with companies that offer unlimited re-downloads I would STILL backup every download/installer as soon as appropriate.

 

Yes, I DO favour competition and will continue to consider companies with unlimited re-downloads first.

 

But not backing up the precious stuff you paid your hard-earned money for is just "plane"-stupid.

 

The freedom of choosing your supplier includes the freedom for the supplier to set his terms of service. It's not just us who have a choice. It's also true for the supply side.

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I have hundreds of addons backed up and none of them has ever become corrupted. I think there's nothing wrong with asking for payment to download after years from purchase, otherwise some people would use the site as backup storage whenever they need to reinstall the addons. 

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Even though I was just clarifying what the original poster was trying to convey I will give you my specific example of why I needed to re-download the product.

 

Some have suggested it is "stupid" to not back up the product. I backed up the product. I also upgraded to windows 8 and the previous installer was no longer compatiable with installing to windows 8. (I documented this in the windows 8 forum)

 

I then needed the product again with the new installer to re-install my product. That is when I discovered there was a re-download fee.

 

I don't have a dog in this hunt I was just clarifying what the original poster meant with his comment.

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Even though I was just clarifying what the original poster was trying to convey I will give you my specific example of why I needed to re-download the product.

 

Some have suggested it is "stupid" to not back up the product. I backed up the product. I also upgraded to windows 8 and the previous installer was no longer compatiable with installing to windows 8. (I documented this in the windows 8 forum)

 

I then needed the product again with the new installer to re-install my product. That is when I discovered there was a re-download fee.

 

I don't have a dog in this hunt I was just clarifying what the original poster meant with his comment.

 

 

A W8-compatible installer I would consider as a (free) update to the original product (not yet W8-compatible).

 

Re-downloading an updated full installer (as opposed to a mere free update) should be available for free.

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As someone else has already pointed out, different companies that distribute electronically do things different ways.

 

Some allow unlimited downloads of your purchases for an unlimited time. That to me is a positive thing, a good service to the customer and something that would encourage me to purchase from that company.

 

Some place limits on the initial download, but if you contact support will offer a relatively painless re-activation to allow you to redownload at a later date.  That's also good customer service and another positive.

 

Some give you a limited time and/or number of downloads, then charge you a fee to redownload.  That's.... acceptable.  They're within their rights to recover costs, though as someone else says, the "administration fee" is likely to far exceed the wholesale bandwidth cost.  It's certainly not a positive thing, offering no advantage to the user.  At best it's neutral.

 

Then finally some companies give you a limited time, then if you miss the boat you're SOL.  Buy the thing again.  Needless to say that's a negative and would certainly put me off buying from them.  Ironically, some companies that appear to be in this final category, if you contact them and politely explain your situation, will often be sympathetic and provide you with a fresh download.

 

Comparing requesting a re-download and requesting fresh physical media is very last-century thinking. In an age of electronic content distribution, companies have a simple choice.  They can, at fairly minimal cost, provide an excellent bonus service to their customers.  Or they can choose to "recover their costs"... with of course an additional fee to cover..ahem.. "administration".  Or exploit it even further with a "download insurance" fee.  For a clue as to which way the future lies, take a look at the "big names" in electronic content, and see which option they've gone for.

 

Purely personal opinion, no offence to anyone intended. 

 

Dr V

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Mark,

 

I never bought anything from the company in question.

 

Even with companies that offer unlimited re-downloads I would STILL backup every download/installer as soon as appropriate.

 

Yes, I DO favour competition and will continue to consider companies with unlimited re-downloads first.

 

But not backing up the precious stuff you paid your hard-earned money for is just "plane"-stupid.

 

The freedom of choosing your supplier includes the freedom for the supplier to set his terms of service. It's not just us who have a choice. It's also true for the supply side.

 

It doesn't have to be ignorance for people to don't have a back-up. What if you had a break in you house and your pc get's stolen? Or a fire, computer virus or what ever the reason. Do you keep all your DVD's in a seperate location, in a safe, in a bunker floating on oil just to be sure? You probably don't either. Where is the line of stupid? Plus the fact that it's very common for people, who definitely aren't all computer whizzkids, to screw up their computers every now and then.

 

The beauty of the internet and why the company (any for that matter) is probably making more sales is because of digital distribution. They can easily offer some service which costs them almost nothing with free unlimited download from your purchase.

 

I don't think it helps anyone stating the obvious, what he should have known/done and all... he knows that and is facing the consequences now.

Although technically you might be right, any fellow customer like yourself should strive to improving service and support and should not burn down or sneering others who actually share their experiences. It may help you in the future.

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It doesn't have to be ignorance for people to don't have a back-up. What if you had a break in you house and your pc get's stolen? Or a fire, computer virus or what ever the reason.

That's what Offsite backups are for (ex Carbonite, Norton Backup etc). Some places even offer a few gigs free backup space.

 

What if the company goes out of business ? You can't expect unlimited downloads forever if the company no longer exists.

 

There simply is no excuse anymore for not backing up software you cannot afford to lose.

 

Its certainly nice that a company provides unlimited downloads, but they all don't and they all are not required to.

 

So backup your installers to safe secure place, cause you might not be able to download them again someday.

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What if you had a break in you house and your pc get's stolen?

 

Do you expect your pc supplier to replace it free? If not, why should the download supplier replace your downloads free?

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