Hello. I bought 777, but PMDG did not send me a download link.

 

Order #231799 ORDER CODE: DTR1556142554.

 

Be very, very, very fast on it, PMDG. Please.

They didn't even send me a email after I paid $90 on paypal , not impressed 

Me neither, how do I actually get the fie?

 

Order #231827

This happened to me too.  I sent in a ticket just in case it is not resolved on its own.

 

My ticket number is 1E2-19B90916-044A if someone from PMDG is watching this.  Order 230805

 

 

Andrew Jones

Guys, did you click on "Order Status" link at the bottom of the order acknowledgment page to get to your download link????

 

EDIT: if you succeeded in placing your order, you will get an email with the download link as well as the mentioned above. I know, I just got my confirmation email with download link and am now downloading it at about 3 megs/sec.

I place the order, and immediatly i have the download link in my email with the serial

yes. did it and not working.

Still waiting on that download link

I've encountered the same problem. Order 232362.  There is no such link to click on Tom.

Unfortunately, there is no "Order Status" link. This is what I received (redacted a bit):

 

 

Thank you for your order!

 

Order Information

Merchant: Precision Manuals Development Group

Description: PMDG Simulations- LLC. Order: 231692

Invoice Number: 231692

Customer ID: [redacted]

Billing Information 

[redacted address info]

Total: US $94.94

 

Visa

Date/Time: 3-Sep-2013 16:24:01 CDT

Transaction ID: [redacted]

 

...and that's it.

 

Also, when I eventually get into my order history page on PDMG site and click on 9/3 order of 777 there's confirmation but where it says "download link" it is blank.

Tom,

I did this >1h ago - still nothing appearing, still no email.

I have a confirmation in the webshop, but no download link and no license shown.

And yes, ticket is open

 

Steve

Guys, did you click on "Order Status" link at the bottom of the order acknowledgment page to get to your download link????

 

EDIT: if you succeeded in placing your order, you will get an email with the download link as well as the mentioned above. I know, I just got my confirmation email with download link and am now downloading it at about 3 megs/sec.

 

 

I received an email saying my order was placed and the charge appears on credit card bill online but I never got to the confirmation page, it sent me to an error page! So technially I never confirmed my order and haven't received a download email but the charge went through

 

UPDATE: I just received an email with the download link

Me either, no download link. And no order status on my email. Viewing on iPhone

Order#231511

 

Joseph Blair

Me either, no download link. And no order status on my email. Viewing on iPhone

Order#231511

 

Joseph Blair

Guys,

 

would those links be personalized or could someone share the link privately? I will wiat till morning for the key or whatever else am I supposed to get, but I would like to download while I sleep.

Like us, their web site is being hammered and their SQL database is intermittently disconnecting. I am sure that things will get straightened out and everyone will get their 777. Initial onslaught to the servers there and here have been unbelievable (at for AVSIM anyway)...

Maybe you can try to log on to your account on the PMDG website, and the downloadlink should be there in your order history