I cannot post there either.  Approximately $3,000.00 worth Orbx scenery and I can't get support now if I wanted or needed it.  They sure are vindictive over there.

 

You have been banned from the Forums.   You can still get Support Via Email 

You have been banned from the Forums. You can still get Support Via Email

 

 

According to the support page of ftx  it says orbx does not provide email or telephone support for ftx products unless  this has  changed don't know.  Don't know thought  there was a limited access to forum for banned members?

My understanding of it is...........

 

If you are a genuine paying customer But have been banned from the Forums, You will still get Support Via Email "if required"

I am assuming they would make an exception for anyone needing support for paid products via the FTX Payware Support Forum.  This is text straight from the site:

 

"This forum is for customers of *all* FTX payware products (including regions and airports) to request technical and installation support and report any product bugs or other issues. Please use the General Discussion forum for all other non-support discussion and product queries."

 

As long as your post is about an issue and you have an order number in your sig, I don't see why someone wouldn't help out a user who is having difficulties with ORBX products.

"This forum is for customers of *all* FTX payware products (including regions and airports) to request technical and installation support and report any product bugs or other issues. Please use the General Discussion forum for all other non-support discussion and product queries."

 

You see....

 

Banned from the Forums means Banned from all the Forums and Sub-Forums.   Like i said "My Understanding"  of it is,  if you can produce an Order Number they will assist you Via Email. 

Ok, let's put this to bed right now:

 

http://www.orbxsystems.com/forum/topic/605-orbx-forum-terms-of-use/

 

For those who cannot see this post, please read:

 

 

 

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Honestly, this seems pretty clear cut.  If you want to purchase the rights to use their products and if you need help from them if something goes wrong, then you have to play by their rules.  If the OP violated the terms by which ORBX has stated (rather clearly mind you), then the OP will have to wait out their time, or maybe, just maybe a very courteous and apologetic email to JV will put the OP back in ORBX's good graces.  #16 seems like it fits the bill to what the OP's situation may be.

Noel isn't the only person contributing to this thread. If you aren't interested in what he has to say here, then you don't need to keep checking! He seems to have been poorly treated by ORBx (particularly in this instance), so I don't see a problem with him criticising them over here. They have no power over AVSIM, as has clearly been demonstrated by this unofficial forum remaining active after repeated requests to shut it down.

hehe... I too like a bit of harmless tongue-in-cheek banter, but imagine you are the Chef at the local Chinese restaurant and a regular pops in just to exclaim to diners they don't like Sweet and Sour Pork now and so are heading over to the Fish and Chip Shop. I think you would be throwing them out.

Noel isn't the only person contributing to this thread. If you aren't interested in what he has to say here, then you don't need to keep checking! He seems to have been poorly treated by ORBx (particularly in this instance), so I don't see a problem with him criticising them over here. They have no power over AVSIM, as has clearly been demonstrated by this unofficial forum remaining active after repeated requests to shut it down.

#23...read it.

Approximately $3,000.00 worth Orbx scenery and I can't get support now if I wanted or needed it. They sure are vindictive over there.

I think JV believes himself to be some kind of software Guru, rather than a businessperson selling stuff and relying on satisfied customers in a niche market.

 

Then again, he seems to get away with it.

 

Personally I think it's rather ridiculous - ORBX is extremely successful, so why behave like a business scam?

I think we all get it, that their response to your comments was probably a bit too harsh. But I don't know what you (or anyone else) is gaining by keeping this thread alive. You made your point. I hope that you aren't operating with the assumption that ORBX staff never visit AVSim just to see what's happening.

A bit harsh? I see it as disrespectful towards not only this excellent customer but towards their whole base. But then again, you seem to think this is a merely bit harsh. Is this truly your conviction or are you afraid that an honest post here will put you under JV's beady eye too?

 

I think keeping this thread running is important to avoid this kinddof preemptive censorship that is happening in ORBX customers' own heads.

 

 

 

And since he said he was banned again would have thought the op would have been more careful in posting in such a way he wouldn't get banned again.

 

 

Posting valid concerns and getting banned is NOT the posters fault but the company's in question. How will you get support if your posting of issues are deemed in violation of forum rules?

 

Kind of beside the point for a support forum.

The terrible customer support during the migration fiasco has hit them pretty hard in the wallet. Amazing there was no rollback procedure for that extremely unlucky "1%" (myself included). However I believe even old dogs can learn new tricks and very much doubt they will push out of software upgrade of that magnitude without a long term beta test plan and a roll back option

Seems  that people are forgetting  one thing there are  rules  for each type of  forums some  are more rigid than others and if   you dont  abide  or  follow than than you risk being  banned or suspended.  There are ways of postings your issues  that will get  the same  results  accross  than  coming half  cock in a forum that will certainy get  you banned

I believe that there may have been a time where ORBX's forums were pretty open and democratic but it got abused and JV finally put his foot down.  Whatever rules, restrictions and other impositions he places on the forums is his right.  As it is stated in the ORBX forums, if anyone feels otherwise to the rules, you don't have to post there, which is rather simple and straight forward.  

 

 

Seems that people are forgetting one thing there are rules for each type of forums some are more rigid than others and if you dont abide or follow than than you risk being banned or suspended. There are ways of postings your issues that will get the same results accross than coming half cock in a forum that will certainy get you banned

 

Beside the point I think. Birdguy's post does not have seemed to be in violation of the rules you posted, so why was it banned? IMO this merely shows ORBX unwillingness to engage with their customers over a legit issue with their software.

The terrible customer support during the migration fiasco has hit them pretty hard in the wallet. Amazing there was no rollback procedure for that extremely unlucky "1%" (myself included). However I believe even old dogs can learn new tricks and very much doubt they will push out of software upgrade of that magnitude without a long term beta test plan and a roll back option

A series of unfortunate events transpired during a time where ORBX had planned to release the migration tool.  I am sure someone at ORBX would concur that balls were dropped, tempers flared and frustration got the best of everyone.  JV still stands by his claim that out of 8,000 or so users at the time of his last post about updates, still only 1-2% of the users were hit with issues, to which he did apologize.  

 

Another simple approach to that, is if anyone felt screwed over by the implementation and that irreparable damage was caused to their sims, it is just as easy to uninstall everything and start over, keeping in mind that when the migration dialog appears, you don't have to click on the button.  You can still enjoy ORBX scenery the old way, for now, but also be aware that any new products will only function with the migration in place.  It's definitely something to consider but keep in mind that lashing out, arguing semantics, or being uncooperative to ORBX for whatever reason isn't going to get you anywhere.