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Question from my wife. "Haven't you had enough trying to fly that damned thing yet".   My answer is " yep, it has been a total and expensive disappointment."  Consider these costs:  

P3d v4      - $77.55  (purchased 10/9/17

PMDG 747 - $172.21 (purchased 10/19/17)

PMDG 777 - $176.37 (purchased 10/20/17)

Foreign exchange - $7.50

After spending $433.63 and trying to install and fly since 10/19/17, it's just not happening.  I have spent probably 4 hours each day from that date, installing, uninstalling, cleaning the registry and other ways to get it to run, and nothing is working.

The nearest I got, was it did work until I shut the program down, only to have to do the complete un-install of both P3D and the aircraft to get it to run again. Someone suggested the fault lies with MS update KB 4038788. Checked my updates and it was not listed. Someone else suggested KB4041676 which was listed so I deleted it. Still hasn't fixed it

The bottom line is, after spending over $433.00 AUD, I can't use it. I have been messing with computers since 1984 and I have never, ever had so much trouble trying to get a program to run. No-one has come up with a workable solution so I figure I just learnt an expensive and time consuming lesson which is leaving a bad taste in my mouth. 

I'm going back to FSX.  Maybe not as good but at least it works

Glenn Hutchinson

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Specifically, what is happening when you try to run it? And is it P3D, or the 747? Is it both your PMDG aircraft?

I can see you are frustrated. Perhaps the community can help you out..

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I have found that if you open a support ticket with PMDG, they will help you  the absolute best way they can. Try it and see.

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23 minutes ago, MattS said:

Specifically, what is happening when you try to run it? And is it P3D, or the 747? Is it both your PMDG aircraft?

I can see you are frustrated. Perhaps the community can help you out..

I think Matt makes good points. Break it down a bit and tell us if you try to run P3D without PMDG, is everything OK? The more details you can tell us, the more likely you'll get possible solutions. Don't give up yet.

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The fact that you are having so much trouble with fresh installs makes me think that the problem could be something very simple, and easy to track down. Please, let the forum help you before you give up.

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Did you try a clean install of Windows? Sounds like its a problem with your system. Not P3D & PMDG otherwise lots of people would have the same problem.

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Glenn,

Could you post your Hardware specs and operating system info? I know it's of no help, but I've found P3Dv4.1 to be the most bullet-proof of any of the MSFS-ish sims to date. P3Dv4.1 virtually never crashes for me. I would argue what some others here have said, that there's something, probably not too complex at cause, and different ears, and eyes, and minds might be able to figure it out. Let the community help you NOT throw that money away.

Regards

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9 hours ago, Muso said:

The bottom line is, after spending over $433.00 AUD, I can't use it. I have been messing with computers since 1984 and I have never, ever had so much trouble trying to get a program to run. No-one has come up with a workable solution so I figure I just learnt an expensive and time consuming lesson which is leaving a bad taste in my mouth. 

Glenn,

Sorry you've been running into issues, but you didn't have to go through all of this alone. Our support site (linked in my signature) could've put you in contact with us within a matter of hours to help you sort through this (and this is included in the cost of the product).

Since all of the products aren't working, though, it's less likely that it's our code, and more likely the environment you're installing into. It's something we'll gladly help with, but do understand that we're at the complete mercy of what you have on your own computer - and that's regardless of how much you paid. No matter if it were $5 for each product, or $500 - if the environment is not set up properly, it won't work. Luckily, that's something we can work through together.

...that's also not mentioning that we cannot be held responsible for the LM code, which you lumped in with the costs. It's understandable in the context of the thread, but I feel that it's worth mentioning. Similarly, given the other context of the thread, I'm curious as to what high school or university you're in, but that issue is really between you and LM.

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Not quite sure I understand the point of this post...

Is it just a rant/tantrum? Clearly the OP is not even asking for help, so not really sure what he wants by posting this out here...

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20 minutes ago, PepeBiondi said:

Not quite sure I understand the point of this post...

Is it just a rant/tantrum? Clearly the OP is not even asking for help, so not really sure what he wants by posting this out here...

Frustration.  However, I think with more details he will be back to good state.  At the moment, we don't even know the HW/OS what did not work etc.  Something fundamental must have been broken somewhere.  To Glenn, don't give up, we are here to help.  I don't have the Queen 2, but my 777 works fine.

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I’m sorry you had to go through all of that but Kyle is right, all that you’ll have been avoided if you had posted here earlier asking for help or submitting a ticket to get the pros on the job. They built the software, you didn’t, so they should be able to get you up and running in a relatively short order!

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I notice the OP was not going to ask for help, just had to vent and move on.

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To the OP...more detail please and let's sort this as a team.

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I do apologize for my rant and rave, but frustration and anger can make one do funny things. To the members here willing to help me, I will push on.  Here is how it works;

As I have said before, I don't normally interfere with an app download. I just follow recommendations.  P3D is installed into PROGRAM FILES (might try it in another location C:\P3D v4)

It will run with the default aircraft. But as soon as I download the PMDG 747, everything goes pear-shaped. I will say this though, the 747 HAS worked but........if or after I close the program, P3D will not run again.  All I get is the startup screen and after 30+ seconds of loading it drops off the screen.  Thinking of CTD I try to restart P3D only to have a lable say the program is already running.

In the past I have un-installed both the program and the aircraft and re-installed (also clean the registry) only to have it happen all over again. That is basically what is happening.

If anyone is interested, I can be on Teamspeak (91st Digitalthemepark handle of Muso) and have Teamviewer available to have a look at my setup. As most of you guys are from USA and I'm from Australia, the best times would be afternoon USA/ early mornings AUS.

Some specs:  Intel core i7-4770T CPU @ 2.5GHz

Intel HD Graphics 4600

NVIDIA Geforce 810A

P.S I went to High school over 50 years ago, so be kind to a kranky old "Digger"

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33 minutes ago, Muso said:

Intel HD Graphics 4600

I don't believe P3D V4.x supports Intel HD Graphics 4600 ... looking at the nVidia 810A it only has 1GB VRAM (2GB VRAM is min) with max of 1024 x 768 resolution ... if I were to hazard a guess, you aren't meeting minimum spec especially if you're trying to run the PMDG 747 in P3D V4.

https://www.prepar3d.com/system-requirements/

Cheers, Rob.

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looks like Muso's wife will not be happy about his spending another hundreds of AUS $ on a new video card...and possibly on another computer if the video card turns out not to be the only bottle neck...

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It's the Holiday season, I'm sure she'll understand it's time for an upgrade. :)

Cheers, Rob.

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Yeah, sorry I don't really wanna be mean, but it doesn't seem like you bothered to check the minimum requirements in terms of hardware to be able to run these softwares properly...  Probably the excitement of "getting it", but considering the amount of money, should have read a bit first.

Not sure what you can do about it at this point if you wouldn't be able to upgrade your computer, and maybe depends on how long ago you purchased it yuo may be able to get a refund from some of it (like P3D itself)

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5 hours ago, Muso said:

Some specs:  Intel core i7-4770T CPU @ 2.5GHz

Intel HD Graphics 4600

NVIDIA Geforce 810A

There’s your problem. P3D itself doesn’t support your hardware, as mentioned by others and that’s pretty close to PMDG’s minimum specs as well. Sorry man.

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Windows 10 . P3D v4.1. A friend said my video card is struggling hence lousy framerates coupled with PMDG gobbles up memory, but I can work around that.  It's this constant unable to re-start P3d from shutdown without having to un-install both programs and re-install.

Thanks for sticking with me guys.

Be advised,  P3d and the 747 is running in the background as I type this, and I will leave this session running in real time (ex YPPH Perth to VTBD Bankok)  External veiw is between 15-20 FPS.

But.......what will the surprise be tomorrow when I boot up.........this is the question.!

Glenn Hutchinson

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If I can't resolve this satisfactorily I will get another computer.  Got pots of dough I here you say.  No, I rent my computer and as I have had this one for just over 2 years I can swap it for a more up to date one.

 

 

 

Glenn Hutchinson

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1 hour ago, Muso said:

If I can't resolve this satisfactorily I will get another computer.  Got pots of dough I here you say.  No, I rent my computer and as I have had this one for just over 2 years I can swap it for a more up to date one.

Interesting. I haven't heard of this. Neat idea though, and glad you have the opportunity to upgrade! If you can snag something with the NVIDIA line of graphics cards you should be set. Aim for something in the 10xx series, but if it has a 9xx series, you'll be fine there, too!

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Hello Glen!

Give the, for sure!, coming solution a bit of time.

To give you some comfort, I want to tell you that my high school has already closed down (true story!) and I am kranky even when I am happy!

You have overcome the most difficult part of our hobby, to convince your wife to spend all that money! And if she is as upset as you are at your frustration, then she is fully in your court! Well done!

i have every airplane PMDG has developed. I moved from FSX to P3d (briefly also owned X-Plane for the DC-6) and lately to P3dv4.1.

And all that on a system that is "poorer" than yours (i5, GeForce 780, etc)

So, it is simply a small "watchamacallit computer gremlin" that is giving you grief. As many have said, keep posting all the possible details of your system here, open a ticket with PMDG and, I promise, the problem will be fixed. It will be worthwhile.

Oh! And sign your name in every post. There is a moderator of this forum, who roams the forum hallways at night, with a strap in his hand, and your wrists hurt for a week when he catches you!!

All the best and good luck!

Roberto (in Canada)

 

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Be sure to install P3D into its own location, for example C:\Prepar3D v4

The installers will see where you have installed the program.

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