Nemo

FS PILOT's Mesh Products ".. immidiate attention required" ?

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Anyone else got this message from PILOT'S (FS GLOBAL Mesh Products)?

If I understand correctly I have to pay another 16 € (+VAT) for a product what I already own to get it later reimbursed for another product what I probably don't want?

 

Message from S. Schaefer (CEO Pilot's):

URGENT – IMMEDIATE ATTENTION REQUIRED – ACT NOW!

At PILOT’S we have just received news that The FlightSim Store has officially declared
bankruptcy and is now closing down for good in the coming weeks. This culminates a lengthy
episode of many problems with the store, both for customers and developers. You may or
may not have already noticed that downloads from The FlightSim Store for customers who
have purchased PILOT’S mesh products, such as FS Global 2018 or FS Global Ultimate –
Next Generation
, are unavailable or can no longer be validated and thus installed.

What does this mean for The FlightSim Store customers who have purchased any of these
two PILOT’S FS Global mesh products?

PILOT‘S has setup a transfer mechanism in conjunction with simMarket. This will allow
customers of The FlightSim Store to transfer their PILOT’S FS Global mesh purchase from
The FlightSim Store to simMarket for a small fee. This transfer fee, which covers the
download bandwidth and transaction handling by simMarket, is reimbursed through a coupon
discount that PILOT’S have put in place, and is activated once the transfer from The
FlightSim Store to simMarket is complete.

How does it work?

Follow the link below to access your product at the simMarket store, then purchase the
product. You must use the exact same email address you used when purchasing at The
FlightSim Store! If you do not have access to it any more, please contact us BEFORE you
complete the purchase. At checkout use the coupon code below. It will reduce the price to
EUR 16,-- (plus VAT, if any!). This is the initial small cost you need to invest to cover
simMarkets download bandwidth and handling.


IMPORTANT: If you do not use the coupon, but pay the full price, we CANNOT refund the
difference! So MAKE SURE you use the coupon code! If you have any difficulties or
questions, it is imperative that you contact us BEFORE you complete the purchase!

Also IMPORTANT: You must complete the purchase in one stream! Once you go back (even
if you correct something or have forgotten to check you agree with terms etc) it will be gone!
That is a feature of simMarket store. Also local VAT (if any) will be added to the price. It is a
net value coupon. If you see "delivery fee", it is a wording problem at simmarket/paypal.
There is no delivery fee, just proceed with the check out.

After the purchase is complete, you will be able to immediately download and use your
PILOT’S FS Global mesh product. You will also receive a brand new serial key, which you will
have to use from then on. Your old serial key from your purchase at The FlightSim Store will
be revoked and invalid.


Transfer here: xxxxxxx

At checkout use the following coupon code

XXXXXX

So how exactly is the purchase transfer fee reimbursed?

Once PILOT‘S has received your purchase notification from simMarket, you will be sent
another coupon code with a value EXCEEDING the value of the purchase transfer fee for
use on any product at our store at www.fsim.net.

Please note that this offer for transferring your FS Global purchase from The FlightSim Store
to simMarket EXPIRES on 15 January 2019.

We again thank you for your patronage and continuing support of PILOT'S. This is much
appreciated and helps us to create more and even better products for current and upcoming
flight simulators.

Thank you!

Stefan Schaefer
PILOT'S GesmbH
C.E.O.
 

Edited by Nemo

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LOL! what a mess that is! I think they call that "Ransom" in the detective shows!

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I have not recieved anything yet but go to their facebook page and its true they are closing shop in the next couple weeks. What a mess. You should backup purchases and serial numbers and downloads locally.

Edited by JamesIL
added more info

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I was just telling my wife about this and it came to me how stupid this email really is. This guy wants us all to send 16 Euros with all of our credit card information to a company somewhere in the never land of the internet to someone who is going bankrupt and probably is hard up with the cash situation. What could go wrong with that deal??? Man you can't make this stuff up. Duh!!😂

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1 hour ago, Nemo said:

Anyone else got this message from PILOT'S (FS GLOBAL Mesh Products)?

If I understand correctly I have to pay another 16 € (+VAT) for a product what I already own to get it later reimbursed for another product what I probably don't want?

Hi Harry,

If you don't have a backup of your FS Global mesh purchase from The FlightSim Store, then, due to the impending bankruptcy of The FlightSim Store, you no longer have the ability to access the files you should normally be able to download directly from The FlightSim Store.

PILOT'S is simply taking the initiative to facilitate the transfer of your purchase from The FlightSim Store to simMarket, thereby preventing your purchase from The FlightSim Store to be lost forever. and guaranteeing future access to the files that you now no longer have access to via The FlightSim Store. I'm not sure I understand why you think this is a bad thing?

Cheers,

Jerome

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7 minutes ago, shivers9 said:

I was just telling my wife about this and it came to me how stupid this email really is. This guy wants us all to send 16 Euros with all of our credit card information to a company somewhere in the never land of the internet to someone who is going bankrupt and probably is hard up with the cash situation. What could go wrong with that deal??? Man you can't make this stuff up. Duh!!😂

Hi Sam,

How is the email stupid? Either you've misunderstood something very fundamental or are just trolling this topic! To label simMarket as "a company somewhere in the never land of the internet" is just ridiculous and I encourage you to reread the email from PILOT'S.

Cheers,

Jerome

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6 minutes ago, jzimmermann said:

Hi Sam,

How is the email stupid? Either you've misunderstood something very fundamental or are just trolling this topic! To label simMarket as "a company somewhere in the never land of the internet" is just ridiculous and I encourage you to reread the email from PILOT'S.

Cheers,

Jerome

If there is a troll here it is not me. More likely there is something fundamental that you don't understand. You can not sell something to me that I already own. 

Edited by shivers9

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19 minutes ago, shivers9 said:

 

If there is a troll here it is not me. More likely there is something fundamental that you don't understand. You can not sell something to me that I already own. 

The problem is that you do not own it.  You own a license for it.  And I guess simmarket needs some payment to now host the files (server space etc).  I think we all forget we don't own any digital software, we only own a license.

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Let's keep it civil, gentlemen.

 

59 minutes ago, jzimmermann said:

If you don't have a backup of your FS Global mesh purchase from The FlightSim Store, then, due to the impending bankruptcy of The FlightSim Store, you no longer have the ability to access the files you should normally be able to download directly from The FlightSim Store.

PILOT'S is simply taking the initiative to facilitate the transfer of your purchase from The FlightSim Store to simMarket, thereby preventing your purchase from The FlightSim Store to be lost forever. and guaranteeing future access to the files that you now no longer have access to via The FlightSim Store. I'm not sure I understand why you think this is a bad thing?

What I think you may be missing, Jerome, is that users are being required to, in essence, re-purchase the software in order to be able to validate and reinstall it.  I missed this on my first reading, too, thinking this was just an option to have a redownload of the software available from Simmarket.  But without the FSS validation server, even users with a backup copy of the file obtained from FSS still can't install the software because the FSS validation server is history.

Imagine if, when a user attempted to install FSX from his trusty old Gold Edition DVDs, that Microsoft told you that you'd have to go to FSW or Lockheed Martin and pay $15 to activate FSX using their servers.  That'd cause something of a commotion, I think, and rightfully so.

Pilot's may want to quickly re-think this one before the hue and cry reaches fever pitch and the bad publicity eats their shorts.  Just my humble opinion...

Regards

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Ryan I know you are being the voice of reason here. It is really a funny thing at least until someone called me a troll LOL! I don't mind the money for someone else to store the product. The trouble here is that the deal is not something like you have a week to download and store your product yourself and you are on your on. Fair enough but as stated in the email itself that site has been a problem for a long time now. A2A warned folks on their site a couple of months ago. To be clear, I have my stuff backed up. Those who don't are left with pay the money or you are out of luck. That is just wrong no matter how you look at it. I stand by my post.

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5 minutes ago, w6kd said:

Let's keep it civil, gentlemen.

 

What I think you may be missing, Jerome, is that users are being required to, in essence, re-purchase the software in order to be able to validate and reinstall it.  I missed this on my first reading, too, thinking this was just an option to have a redownload of the software available from Simmarket.  But without the FSS validation server, even users with a backup copy of the file obtained from FSS still can't install the software because the FSS validation server is history.

Imagine if, when a user attempted to install FSX from his trusty old Gold Edition DVDs, that Microsoft told you that you'd have to go to FSW or Lockheed Martin and pay $15 to activate FSX using their servers.  That'd cause something of a commotion, I think, and rightfully so.

Pilot's may want to quickly re-think this one before the hue and cry reaches fever pitch and the bad publicity eats their shorts.  Just my humble opinion...

Regards

 

 

Thanks Bob, I did not even realize that. 

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Fortunately I have a backup of all installation files, and I wouldn't agree paying again anyway.

If I ever had to reinstall and had problems regarding the activation (which I don't remember how it works in their case) I would probably switch to another brand or even a freeware option.

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If you mean a back up of the FSS installer, it is of no use at all, as explained already.

If you bought it there, you need a back up of the installed product and it may already be too late.

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I did not receive this email is it because I own FS Global 2010 ☹️

I forgot about the installers not being able to communicate with Flightsimstore….sigh.

Thank you Op for posting this info. 

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Why doesn't Pilot simply create a store and host the files themselves. Save a lot of trouble with all these middle men. 

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I think the great part of Pilot's Mesh customers have it installed and thus have access to the corresponding scenery files (ca 80 GB for FSGUNG). AFAIK the installation structure of mesh products is pretty simple since only some scenery titles were added to the scenery.cfg. I don't understand why Pilot's does not give us a simple instruction/installer which could be used if one has the complete set of files somewhere on the system. With this this we would have a backup/installer if we have to re-install it.

Instead, they ask for additional money. That's annoying. I am sure there are better ways to deal with the bankruptcy of  FlightSim Store.

Edited by Nemo

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13 hours ago, Nemo said:

Instead, they ask for additional money. That's annoying. I am sure there are better ways to deal with the bankruptcy of  FlightSim Store.

That is my feeling too.  Selecting Simmarket as their selling store was a bad decision.  I purchased FSG 2018 last year from the FlightSim store for 60 AU$, roughly 40 euros.  Simmarket is selling the product for 60 euros !!!!! A 50% increase just for distributing the product?

Jean-Jacques

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I'm glad this topic has been raised. I got my email from Pilots last month, and when I did I thought to myself that it wasn't exactly the great deal Pilots made out. I didn't read / see any reaction from the community about it and ended up thinking I was just being a fiscal prood! Good to see it's not just me who doesn't like this 'deal'.

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So if you miss the 15th deadline your just simply out of luck? you have to purchase the product at full price? I didn't even get an email yet.

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This is why I always purchase products directly from the vendor.

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14 minutes ago, BillS511 said:

This is why I always purchase products directly from the vendor.

Some vendors do not  sell directly so that wouldn't be possible, like  quality wings has to be bought through Flight1 for example

But i agree when possible to deal direct with vendor 

This FSS situation is a mess

Edited by stephenbgs

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6 minutes ago, stephenbgs said:

Some vendors do not  sell directly so that wouldn't be possible

Agree. Sometimes I have to bite the bullet. Like Taxi 2 Gate. I'm waiting for their KIND scenery.

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Do the issues raised in this thread apply to other vendors stuff sold through FSS in particular not being able to reinstall/validate because the FSS validation server has turned into a pumpkin?  Eg HiFi, Carenado, REX etc. I do note that REX at least have offered assistance but what about others?

Bruceb

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It is about time that I would love to see another party provide us more high fidelity global mesh with much better installation package.  Now, I have to figure out on how to get DX10 Fixer also as it uses FSS to authenticate the installer.  Very upset of Flightsimstore owner for not planning succession plan on this.  All developers & customers are left hanging.  Anyway I digressed from topic. 

 

To the op - thanks for the heads up about the Pilot mesh info

Edited by Skywolf

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Can you just back up the files you have installed and add them manually later if needs be. 16 euros is like 30 bucks for me. And they offer a credit for one of their products but I don't really see anything that interests me. 

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