Seems people need to do at least basic bench testing on these new builds.

Regards 

bs

1 hour ago, captain420 said:

How many watts is your PSU and what kind of cooling setup did you go with? Also what's your motherboard?

These days, I wouldn't go <1000W with a PSU..that can be the source of many issues..

2 hours ago, captain420 said:

How many watts is your PSU and what kind of cooling setup did you go with? Also what's your motherboard?

1200 Watt (BeQuiet Dark Power) - two 3 Fan Radiators in 2x AIO watercooling (CPU and GPU Waterblack/Backplate) - ASUS Z690 ROG STRIX

 

Edited December 12, 20214 yr by Nemo

2 hours ago, Bobsk8 said:

When I sent my PC back to the people that made it, CLX, they were very helpful and I told them the only issue I had was MSFS 2020 crashing every 15 minutes to 1 hour.  They made sure they ran it ,and ran MSFS on it, until it was fixed. 

I’ve given up, constant CTDs and blue screen failures causing reboots. I’ve not managed a flight longer than 20 minutes on any platform with this new PC without it crashing.

I’ve spent the last 2 weeks downloading and installing over 3TB of flight sim software but just formatted all the drives and done a full windows reset and starting again from scratch.

If that doesn’t work I’ll put it on eBay before a lose my temper and put my foot through it.

In the meantime I’ll start my 4 year old machine for some carefree simming with slightly less FPS but ten fold less frustration.

it's definitely NOT a lack of power supply. if it was, it would crash the whole pc, not just MSFS.

1 hour ago, jon b said:

I’ve given up, constant CTDs and blue screen failures causing reboots. I’ve not managed a flight longer than 20 minutes on any platform with this new PC without it crashing.

I’ve spent the last 2 weeks downloading and installing over 3TB of flight sim software but just formatted all the drives and done a full windows reset and starting again from scratch.

If that doesn’t work I’ll put it on eBay before a lose my temper and put my foot through it.

In the meantime I’ll start my 4 year old machine for some carefree simming with slightly less FPS but ten fold less frustration.

Do you have any experience building PC's or are you just used to people building them for you ?. No judgement. Im just asking because from the sounds of it  the builder may have not properly run it through testing and benchmarks to ensure stability and if you're not familiar with what that looks like then your possible only recourse is to send it back to them to diagnose and fix.

Otherwise, if you do know what your doing

1 i would ensure you have the latest Bios flashed to your mainboard

2 I would ensure your memory is running at the correct voltages and timings that it should have (Heck i would probably go with default non xmp and move from there once that is established as stable)

3 Ensure that the PSU connectors from your PSU to your graphics card are individual connections and are not "jumped or chained"

4 find out what your CPU temps should be at idle and under load and ensure that they are within the range (same applies for the GPU)

5 Ensure you have all updates installed for windows 11

6 Run a few benchmarks while monitoring with something like hwinfo to ensure everything is stable and within ranges

 

Then install the core sim and use that for a day or so BEFORE installing any addons.

 

 

Edited December 12, 20214 yr by Maxis

@Maxis

No, I’ve no experience and very little knowledge with this side of the hobby.

However the new pc was custom built by a company called chillblast who are the premium builders of high end and flight sim PCs here  in the U.K. , they’d be the equivalent of your jetline systems.

They pride themselves on their peerless bench testing before they release a pc, as you get email updates throughout the build I know that my pc was stress tested for 5 days before it was released. So I have every confidence in them and their testing.

If something has become lose during transit I don’t know.

I seem to be getting “ memory management “ and “IRQL not less or equal “ and hardware  errors messages.

Maybe something to do with the ram 64GB DDR4 ? I did run a memory test and that found no errors 

Im going to reinstall everything slowly starting with XP and get that stable with VR and see how I go, if things still don’t work I’ll be on to customer support in the week.

Could it be some external hardware like a usb hub or something?

I replaced a bad usb hub which i suspected was the reason for my PC bsod etc.

It worked btw.

Try with only keyboard and mouse just to be sure.

Michael Moe

52 minutes ago, jon b said:

@Maxis

No, I’ve no experience and very little knowledge with this side of the hobby.

However the new pc was custom built by a company called chillblast who are the premium builders of high end and flight sim PCs here  in the U.K. , they’d be the equivalent of your jetline systems.

They pride themselves on their peerless bench testing before they release a pc, as you get email updates throughout the build I know that my pc was stress tested for 5 days before it was released. So I have every confidence in them and their testing.

If something has become lose during transit I don’t know.

I seem to be getting “ memory management “ and “IRQL not less or equal “ and hardware  errors messages.

Maybe something to do with the ram 64GB DDR4 ? I did run a memory test and that found no errors 

Im going to reinstall everything slowly starting with XP and get that stable with VR and see how I go, if things still don’t work I’ll be on to customer support in the week.

I seem to be getting “ memory management “ and “IRQL not less or equal “ and hardware  errors messages

Brand new system and your getting those errors indicate something is amiss on the hardware front so if your not hardware savvy i would send the unit back and tell them to fix or replace...

Mind you it could be something as simple as needing a bios update but its up to you to see if you want to try to diagnose and fix it or if you want to sit back and let them fix it.

Thanks I appreciate your guidance.

My area of expertise in this hobby is more to do with real world flying than the computer hardware side of things so I think I’ll do what I do there when I have a technical issue.. stop messing about myself  and call an engineer !

Definitely upgrade the BIOS... these Alder Lake systems are fresh out of the oven, and many motherboard manufacturers have released multiple BIOS updates addressing "stability issues" since the boards have released. My board had two updates in the month of November alone.

If you're unsure of the motherboard model, go to the Start menu and type System Information and open the app. BaseBoard Manufacturer and BaseBoard Product will be the motherboard manufacturer/model. And obviously, the tech support of your system builder should be able to walk you through the update process.

I don’t mean to Hijack this thread but has the OP has thankfully resolved his problems I appreciate the top tips coming my way , thanks.

What's the answer?

Thanks

bs

I can only speak from my own experience with regular MSFS crashes and state that, having driven myself potty looking all over the internet for solutions, I was finally able to eliminate them almost completely by updating my installed Visual Studio package. The suggestion came from an extremely comprehensive walkthrough post on the MSFS forum from August of last year.

I don't claim to be any expert either however I am now at least able to run the sim regularly for entire flights which is definite progress!

Luke

Edited December 12, 20214 yr by simmerluke

I have been in a similar situation with the system in my signature which no longer exists. Again a major PC builder in the UK who I have used for about 15 years for half a dozen other builds, all of which were great. My system went back five times before we agreed to basically scrap it and build a completely new one. I have not used MSFS since late September. 

In my case it was probably the PSU which should have been the first component replaced given the issues I was experiencing but in the end it was such a nightmare experience I plumped for the offer of a full refund and new build. 

I'm now in the queue for an i912900K DDR5 build which may or may not arrive by the end of January. In the meantime I am living and working on two laptops and a chromebook. Which is not fun. 

Sometimes these faults are incredibly difficult to pin down. I was very lucky that the issue I was having finally happened to the technician at the builders while I was on the phone to him after they had not been able to replicate it in four other RMA's. All of the components had been tested separately and extensively and were perfectly fine but as a build they just didn't work together even when replaced with new. It has been an experience I wouldn't wish on anybody.