Everything posted by HiFiLisa
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Networking questions
HiFiLisa replied to newtie's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi all, If you need further assistance, please open a support ticket at support.hifitechinc.com and we'd be happy to help. Doug, I answered you in the other thread :smile:
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Location of SimCon on client
HiFiLisa replied to Doug Pelton's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumAfter mega tries and forum help, I already have a successful SimConnect setup : am running my vPilot on a client---I guess this means SCnnct is talking across the network from server to client. After reading the Networking section in the ASN manual: * Do I need another license to install ASN on my client (XP) ? * Is the client SimConnect located inside the ASN program, then, on my client? Thanks for your help. Doug Running FSX SE on server Hi Doug, Simconnect.xml should be located in the simulator's AppData path on the server. Simconnect.cfg should be located in the user's My Documents folder. Here is a link for additional instructions, if needed. Thanks! http://hifisupport.kayako.com/Knowledgebase/Article/View/6/0/instructions-for-networked-configuration-with-simconnect
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ASN SP4 has been officially released!
HiFiLisa replied to HiFiLisa's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi Ron, if you are still having this issue, please open a support ticket @ support.hifitechinc.com and we will be happy to assist you!
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ASN SP4 has been officially released!
ASN SP4 has been officially released! This new update is available free to all Active Sky Next users, for both FSX and Prepar3D. Highlights include numerous fixes and adjustments, improved icing depiction, and new Prepar3D v3.x compatibility! SP4 is recommended for all ASN users and can be downloaded from our downloads page at http://www.hifisimtech.com/downloads. *Please note that this service pack does not apply to Active Sky Next: Steam Edition DLC purchased through Steam (Steam updates are managed independently through Steam). SP4 Revision Log: ASN for FSX Service Pack 4: – Fixed issue with date handling when loading saved weather file – Fixed issue related to BR, FG plus RA or SN in a METAR resulting in no precipitation – Icing depiction adjustments for more consistent and expected results both in and below clouds (i.e. freezing rain) – Fixed an issue regarding surface temperature interpolation – Additional RVR/Runway Conditions handling adjustment – Fixed issue regarding 9999+ meters decoding when vis close to threshold (5.6SM) – Fixed issue with radar API leading to excessive intensity levels in lighter rain for areas close to the aircraft – Adjusted invalid simconnect version message warning from ASConnect to specify that the simconnect.msi file is located in REDIST or SDK folders (it depends on which Simulator type/version) – Adjusted “Ambients error” message to be more accurate, descriptive and refer to a special URL (www.hifisimtech.com/ambients-error) which goes directly to our knowledgebase article – Adjusted documentation regarding ambients error and SimConnect and networked configurations – Fixed issue with METAR visibility parsing related to RVR and “Runway Conditions” elements being mis-identified, resulting in improper visibility ASN for P3D Service Pack 4: – Fixed issue with date handling when loading saved weather file – Fixed issue related to BR, FG plus RA or SN in a METAR resulting in no precipitation – Icing depiction adjustments for more consistent and expected results both in and below clouds (i.e. freezing rain) – Fixed an issue regarding surface temperature interpolation – Additional RVR/Runway Conditions handling adjustment – Fixed issue regarding 9999+ meters decoding when vis close to threshold (5.6SM) – Adjusted documentation regarding ambients error and SimConnect and networked configurations – Fixed issue with METAR visibility parsing related to RVR and “Runway Conditions” elements being mis-identified, resulting in improper visibility – Disabled Visual Fix: Cloud Pop Fix feature from P3D version as it is no longer supported or needed in P3D v3, and could potentially cause issues with P3Dv2.5 – Adjusted invalid simconnect version message warning from ASConnect to specify that the simconnect.msi file is located in REDIST or SDK folders (it depends on which Simulator type/version) – Adjusted “Ambients error” message to be more accurate, descriptive and refer to a special URL (www.hifisimtech.com/ambients-error) which goes directly to our knowledgebase article – Adjusted ASConnect default install path search order to P3D v3 vs V2 – Miscellenous installer fixes and adjustments related to P3Dv3 – Added detection of new P3Dv3 install + P3Dv2 paths set in ASN = Notification message that paths should be checked/set to the intended P3D version – Added new v3 variant of xgauge.dll for new path/registry locations – Added new ASN client handling to support installation of proper xgauge.dll variant NOTE: P3Dv3 users should uninstall/reinstall XGauge via the XGauge Installation Wizard (TOOLS menu) to ensure that gauge files are properly updated – Added compatibility with P3D 3.1.2.15841 * Important Notes: * You will need to set your paths appropriately in ASN for P3D (simulator installation and simulator appdata path) and restart ASN. * It is recommended to run P3Dv3 “As administrator” or you may experience logging/ambient errors. * P3D v3 base install no longer includes legacy simconnect interface. You will need to install the simconnect client from here: [P3Dv3 folder]\redist\Interface\FSX-SP2-XPACK\retail\lib\SimConnect.msi * ASNext utilizes traditional FSX/P3Dv1/P3Dv2 add-on configuration and file/folder locations – P3Dv3 recommends that add-ons use a brand new system with add-on content and files located outside of the P3Dv3 installation location in order to avoid potential issues during updates. * Until such time that Active Sky is redesigned for specific P3Dv3 recommended locations, we recommend uninstalling ASN before applying P3Dv3 updates, in order to avoid any potential update issues.
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How to became an really clear sky in live mode
HiFiLisa replied to Alti's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi everyone! If you are experiencing unexpected results, we would be happy to assist you in getting your issue resolved. Please open a support ticket at support.hifitechinc.com as Robert mentioned. Thanks!
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ASE Using Offline Mean Valid Time
HiFiLisa replied to Ramjett's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumYou're welcome, Randy! Thanks for sharing the resolution for others!
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ASN SP4 B5833 wrong wind in LPPT
HiFiLisa replied to aua668's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi Reinhard, Thanks for posting! Glad we were able to help. Here is a link to the resolution, if anyone else experiences the same issue: http://www.hifisimtech.com/forums/showthread.php?5494-ASN-SP4-B5833-wrong-wind Thanks again!
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Issues with MacAfee & ASN
HiFiLisa replied to RJC68's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHello Richard and Stevie, Please read this knowledgebase article regarding this error message: http://hifisupport.kayako.com/Knowledgebase/Article/View/27/0/ambients-error-or-cannot-control-ambient-weather-parameters-error If that does not resolve your issue, please open a support ticket @ support.hifitechinc.com and we'd be happy to help!
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Can't see clouds in outside view
HiFiLisa replied to andreask's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi Andreas, Glad you figured it out, good job!
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Problem getting started with ASN (newbie)
HiFiLisa replied to Airbus's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi Al! If you are still experiencing this problem, please submit a support ticket @ support.hifitechinc.com. Thanks!
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ASE Using Offline Mean Valid Time
HiFiLisa replied to Ramjett's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi Randy! Thanks for posting on the forum for assistance. If our suggestions have not resolved your issue, I suggest you open a support ticket @ support.hifitechinc.com. Thanks!
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ASE (FS9) Primary Server
HiFiLisa replied to Carob's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHello, Thanks for your post! We have resolved the issue with the ASE primary server. Let us know if you need anything else, thanks!
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Active Sky Next
HiFiLisa replied to bobr's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHello! Sorry to hear you are having this problem. We suggest you open a support ticket at: support.hifitechinc.com . In the ticket please provide your most recent session log. You can access this log by opening ASN-->Tools-->Export Logs. Thank you!
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historical wx question
HiFiLisa replied to dental12's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi Lee, My pleasure! Please let me know if you have any other questions. Have a great day!
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historical wx question
HiFiLisa replied to dental12's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi Lee, Yes, ASN can officially go back two years. However, there may be older dates available. I hope this helps. Have a great day!
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Live weather mode
HiFiLisa replied to Ed Koorevaar's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi Ed, Please open a support ticket at: http://hifisupport.kayako.com/ and I'll be happy to assist you further. Be sure to reference this thread, thank you!
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Service Pack 3 Officially Released
HiFiLisa replied to HiFiLisa's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHello, P3D v2.4 is not supported in ASN SP3. To use P3D v2.4, please use ASN SP1B and do not upgrade past that version. Later SP versions, as always, are designed to integrate with the latest simulator versions and take advantage of newer features. I hope this information was helpful!
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Live weather mode
HiFiLisa replied to Ed Koorevaar's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi Ed, When you open ASN click on WX Configuration then Weather Mode. From there you will be able to select from Live, Historical or Manual. Your weather mode is remembered, so that each time you start ASN, the previous mode used will be initiated. You can change your weather mode at any time using the “Wx Configuration” screen’s Wx Mode drop-down menu. Simply select the desired weather mode and it becomes active immediately Please let me know if this helps or if you need further assistance. Thank you and have a great day!
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Service Pack 3 Officially Released
HiFiLisa replied to HiFiLisa's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHello, ASNext SP3 and all newer builds are compatible only with the latest versions of the support simulators. For Prepar3D this means 2.5+. Please let me know if you have any questions. Have a great day!
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Service Pack 3 Officially Released
HiFiLisa replied to HiFiLisa's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumYou're welcome! Thank you for continuing to support our efforts. Enjoy!
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FSX-SE startup error as_btstrp_config_manager
HiFiLisa replied to JACKIETOOLS's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHi, We have just released our official SP3 version of ASN, try downloading the latest version to see if this resolves your issue: http://www.hifisimtech.com/downloads/ . If you continue to have issues, please open a support ticket at: http://support.hifitechinc.com/ . Thank you!
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Service Pack 3 Officially Released
HiFiLisa replied to HiFiLisa's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHello, Richard is correct. For mor information please visit our downloads page at: http://www.hifisimtech.com/downloads/ . If you encounter any issues, please feel free to open a support ticket at: http://support.hifitechinc.com/ . Please provide a detailed description of the issue you are encountering. Thank you!
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Service Pack 3 Officially Released
HiFiLisa replied to HiFiLisa's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHello, Yes, the build numbers are the same but there has been additional compatibility adjustments for FSX:SE and P3D, please see the change log above and for more information visit: http://www.hifisimtech.com/forums/showthread.php?4831-ASN-SP3-Open-Beta&highlight=Open+beta . Thank you!
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Service Pack 3 Officially Released
Service Pack 3 Officially Released! Active Sky Next Service Pack 3 has been officially released for both FSX and Prepar3D versions. This update provides numerous improvements and fixes, and is recommended for all ASN users. Please visit http://www.hifisimtech.com/downloads/ to update now! Thanks go out to everyone who participated in the SP3 OPEN BETA process! Want to try ASN SP3? Even if you’ve tried ASN before, all trial licenses have been reset for SP3, and you can try it again FULL-FEATURED, FREE for 7 days! Active Sky Next brings an entirely new level of realism to your simulation experience! Advanced technologies enable incredible levels of accuracy and smoothness. Realistic radar simulation, cloud position awareness and synchronized ambient effects, brand new air effects, brand new thunderstorm depictions, microbursts, thick overcast, smooth cloud transitions, variable cloud areas, voice weather briefings and forecast data integration are just some of the features that await you! For more information about Active Sky Next please visit the ASN website at: www.activeskynext.com .
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ASconnect incompatible with my FSX Steam version
HiFiLisa replied to stretch045's topic in The AS16 and ASCA | Active Sky | Active Sky Next | XPAX Support ForumHello, As I mentioned in our forums, I am glad your issues has been resolved. If you have any other issues, please do not hesitate to contact us. Have a great day!