I guess there just be some real 'user dependant' issues going on here. By todays stanards, my PC is probably not even mid-spec anymore, yet... I'm not seeing any of those issues reported. My FPS are about the same as the PMDG MD-11, and reasonably consistant too.Can't say I'm stunned or overwhelmed by the quality, but it's certainly good enough for the price I would think.I must say I too agree that the method for installing liveries is over complicated and somewhat time consuming. Fine if you only want a small number, but it does get tedious for sure.That said, in my view, it does just about make my 'must have' list for addons.What's more... it can only get better!!!

You can't expect the software to be perfect out of the box, but this one is pretty damn close!I experienced some low fps, then I realized all my tests were being done at complex airports. Then, I loaded KBKV, and fps were high again.Sometimes, "I" get caught in the excitement. I hope we all give iFly the opportunity and the time they need to fix any issues that arrive.I have confidence that they will!

I can see from the guys at iFly they really do want to help thier customers and thats good enough to make this aircraft a keeper.If too many people abuse the flight1 returns system they might end up stopping it and then you will have no choices.Oh and if you get the PMDG737 and it has issues, good luck gettting a refund lol.

the LDS 767 is the only aircraft ive used the refund option for and that was only because they officialy ripped the **** outta one of thier forum posters because he tried to help to provide details of a fix for an issue on thier aircraft that they have never fixed themselves. They banned his account. It left a bad taste in my mouth.

So let me get this straight.You didn't get a refund because you weren't satisfied with the product you purchased, butbecause you wanted to punish the devs due to the way they handled one support issue with another customer on their forum ?The more I hear of reasons why people get refunds, the more comfortable I am with workingwith vendors that have a no refund policy.Regards.Ernie.

I used to use the Flight1 Wrapper for FS2Crew products.From my experience, very few people abuse the Flight1 Refund policy.But that was my experience, I can't speak for others.If you want to see abuse of a company's refund/exchange programs, watch some of the Apple forums.Some of the stuff I've read on those forums about people constantly refunding/swapping their products for the most trivial reasons made me feel sorry for Apple.

So let me get this straight.You didn't get a refund because you weren't satisfied with the product you purchased, butbecause you wanted to punish the devs due to the way they handled one support issue with another customer on their forum ?The more I hear of reasons why people get refunds, the more comfortable I am with workingwith vendors that have a no refund policy.Regards.Ernie.

I edited my comment cause i saw how dumb it looked. My apologies.

So let me get this straight.You didn't get a refund because you weren't satisfied with the product you purchased, butbecause you wanted to punish the devs due to the way they handled one support issue with another customer on their forum ?The more I hear of reasons why people get refunds, the more comfortable I am with workingwith vendors that have a no refund policy.Regards.Ernie.

Hi Ernie,Sorry you feel that way. I totally agree with you that asking a refund to teach a lesson rather than dissatisfaction of the product does seem border line,But we still give the customer the benefit of the doubt. We simply offer a system that treats people the way we would want to be treated as a customer.We have found that most people are honest and few abuse the system. Plus we will deactivate the account if a refund is requested or abuse of any kind is shown in any way or if a pattern is detected. The truth is, out and out piracy is a bigger problem than potential players of the refund system.As you well know, FSX in itself can produce inconsistent results at times let alone stacking add-ons and add-ons on top of it with who knows what kind of system maintenance etc. is being performed. So many times dissatisfaction is at the hands of the user and not always the product. Regardless, we trust our customers and assume that will instill trust back to us as a vendor. I always like to know that if I buy something, and I am not happy, I have a way out. And knowing that, I will always consider purchasing from that vendor again in the future.Regards,Jim RhoadsFlight1

not too punish no. I just was not happy with thier support in general. Its a very good aircraft and is still able to keep up with all the new stuff thats coming. There is a problem with the aircraft that has a fix but you have to buy it to find out what the fix is.Its like going into a car showroom to buy a car knowing that its got something wrong with it but not knowing what. You ask the salesman and he tells you if you want to know what is wrong you will have to buy it first. Would you buy it? or walk way?

not too punish no. I just was not happy with thier support in general. Its a very good aircraft and is still able to keep up with all the new stuff thats coming. There is a problem with the aircraft that has a fix but you have to buy it to find out what the fix is.Its like going into a car showroom to buy a car knowing that its got something wrong with it but not knowing what. You ask the salesman and he tells you if you want to know what is wrong you will have to buy it first. Would you buy it? or walk way?

Go read what I said. We give the customer the benefit of the doubt. You asked for a refund. We gave you one and we didn't badger you about your decision right?Its your money, your choice. We accept that and stand by your decision.Jim

The refund option is great. I like the thought that I can return a purchase if I'm not happy with it.Not that I'm about to return my iFly.

Hi Ernie,Sorry you feel that way. I totally agree with you that asking a refund to teach a lesson rather than dissatisfaction of the product does seem border line, But we still give the customer the benefit of the doubt.

Hi Jim,Devs that have a no refund policy for the most part don't seem to be abusing it either. There are no doubtsome abuses on both sides to some extent.I do think that a no refund policy does cause some people who perhaps lack a bit of patience to give up on a product way too soon. Whereas if they dd not have the refund option they might return tothe product it and give it a few more tries and get more familiar with the product.Also the no refund policy may encourage them to do a bit more research into the product beforehand (forums, reviews etc) and allow them to know exactly what they are purchasing before plunking down their hard earned cash.I don't believe a refund or a non-refund policy is right or wrong. There are pluses and minuses either way, each dev gets to decide for themselves which way they wish to go.Each customer also has the choice whether to go ahead and make that purchase, once becoming aware of the refund policy.My personal preference as a dev is no refund, but I do understand that may mean some customers will choose not topurchase a product for that reason. Like I said there are pluses and minuses to each policy.But if a product is really good with good reviews, and good word of mouth the refund policy quickly becomes irrelevent.Regards.Ernie.

But if a product is really good with good reviews, and good word of mouth the refund policy quickly becomes irrelevent.Regards.Ernie.

What is good to one person can be crap to another. Some reviews can be more flawed than the product, and word of mouth can be a virtual food fight. One thing I might add, is that when a developer uses our system and if there is a refund, the developer does not pay for the charge back fees. We do, so it becomes an even wash for the developer. Look, like you I don't like the potential of fraud either, but it happens. It's a reality of doing business in any fashion. But like I said, most people are honest and we support them in their purchases whatever decision they make. But I disagree on one point, the refund policy is never irrelevant. That puts the entire burden on the customer and that isn't really fair.Jim

What is good to one person can be crap to another. Some reviews can be more flawed than the product, and word of mouth can be a virtual food fight.

Agreed.But I wouldn't make a decision based on a single review or a single forum comment from a customer. But after a whilea consensus is built from all the reviews and all the comments, and that consensus is usually correct.Regards.Ernie.

But if a product is really good with good reviews, and good word of mouth the refund policy quickly becomes irrelevent.

I would have to disagree with you there. The two stand-out examples I would give of aircraft that have amazing reviews, as near as 100% positive feedback, yet I have not purchased after considering them:PMDG JS41VRS SuperbugIn the case of both it is down to the fact I am not sure of how much I would use them, I have done the research - even going so far as to reading the JS41 manual (SmartPhones are a wonderful invention). But I am not convinced enough to purchase without the Flight1 refund option, it all boils down to the fact that I have an awful lot of add-on aircraft that I have rarely flown - in the case of the CS767 I have never completed a flight, don't know why but I will start and then get very bored, very quickly - try the Eaglesoft Citation X v2 and I am happy as a pig in xxxx !!!!I just wish more devs would go down the Flight1 route or even offer a comparable guarantee, then again my wallet probably couldn't stand it !!G

I don't feel the need to continue to defend my decision to return a product, which I tried and did not care for. If you purchase a product and choose to settle for it with the hopes that it will be fixed, or that small details are being nitpicked-- then to each his own. For every product that I love and works flawlessley, I have two others that sit on the shelf because they were either never fixed or updated-- even though I waited. I give kudos to Flight1 for the excellent customer service, and their return policy-- giving the customer the power to decide if they like or don't care for a product.