Actually I don't agree Ernie hence we have several laws here in Europe in place for customers to have a review period for ordered products.

I'm pretty sure those requirements in Europe generally do not apply to downloaded software (DSR).

I think you should give the customer the doubt of the benefit and a simple return period, hence it should be done far more in the FS world too...

I could, but I don't have to.Of course the customer does not have to buy my product either.Pluses and Minuses.Regards.Ernie.

Of course the customer does not have to buy my product either.Regards.Ernie.

Well that is true, but in your case if they don't, they'll be seriously missing out on the good stuff.Al

I'm pretty sure those requirements in Europe generally do not apply to downloaded software (DSR).I could, but I don't have to.Of course the customer does not have to buy my product either.Pluses and Minuses.Regards.Ernie.

Well from a customer perspective I prefer the extra service and in some cases yes indeed I simply don't buy it :-)Pluses and Minuses :(

I'm pretty sure those requirements in Europe generally do not apply to downloaded software (DSR).I could, but I don't have to.Of course the customer does not have to buy my product either.Pluses and Minuses.Regards.Ernie.

They do apply to DL software.

Totally irelevant, but i LOVE shopping and buying from flight1, have yet to use the refund policy but definetly awesome to know that there is a refund policy.P.S. Ifly's 37 is AWESOME ;)

Have you ever worked with Microsoft products? See how many patches and service packs come out; and that's with a comparatively huge development team.

That is irrelevant.My last computer related purchase was a wireless router which came with drivers on a CD,. If it didn't work I wouldn't sit around complaisantly waiting for a patch: I be back at the supplier getting a refund.. What would you do?

They do apply to DL software.

UK law, which reflects EU law gives a right to cancel subject to:Exceptions to the right to cancel13... (d) for the supply of audio or video recordings or computer software if they are unsealed by the consumer;http://www.legislati...ulation/13/madeIf yoo've installed it that you must have unsealed it and so don't have a right to cancel.

What is good to one person can be crap to another. Some reviews can be more flawed than the product, and word of mouth can be a virtual food fight. One thing I might add, is that when a developer uses our system and if there is a refund, the developer does not pay for the charge back fees. We do, so it becomes an even wash for the developer. Look, like you I don't like the potential of fraud either, but it happens. It's a reality of doing business in any fashion. But like I said, most people are honest and we support them in their purchases whatever decision they make. But I disagree on one point, the refund policy is never irrelevant. That puts the entire burden on the customer and that isn't really fair.Jim

---------------------------------------------------------------------------------------------------Hello Jim,I just wanted to step in here, and state that as a result of your having a total 'customer driven' satisfaction refund policy, I in fact do and will seek out your FLIGHT1 covered wrapper from a vendor before any other format. I have purchased many items from DEVS using your wrapper/refund option. I actually only once requested via ticket, a refund on a product, but then not much after having posted that request to your website, told myself to settle down, immerse myself in the manuals and program....with the result that I went back to your website and nullified the refund/ticket request. Giving myself time with the product proved to be the 'true ticket' I enjoy it to this day. The issue on that occasion was my fault in comprehending and of course (honesty prevails...a little impatience and frustration in play). Is there abuse by some, looking for a way to cop out of fair compensation for item tendered? Sure...as you said, but also as you state here, there are probably 100 honest persons purchasing with your wrapper/refund setup...to the one looking to cheat, abuse, and be dishonorable in intent from the start. I applaud your gutsy policy, where you put aside the P.I.T.A. component in doing this for the customer---and in closing, state---by your intent also,...it is FOR THE CUSTOMER you do this. Bravo! Bravo! I will keep patronizing FLIGHT1 and check in for what is the latest and greatest because of the respect and dealings you have for those coming to your website, with the view to investigate a product for possible purchase.Mitch

---------------------------------------------------------------------------------------------------Hello Jim,I just wanted to step in here, and state that as a result of your having a total 'customer driven' satisfaction refund policy, I in fact do and will seek out your FLIGHT1 covered wrapper from a vendor before any other format.  I have purchased many items from DEVS using your wrapper/refund option.  I actually only once requested via ticket, a refund on a product, but then not much after having posted that request to your website, told myself to settle down, immerse myself in the manuals and program....with the result that I went back to your website and nullified the refund/ticket request. Giving myself time with the product proved to be the 'true ticket' I enjoy it to this day. The issue on that occasion was my fault in comprehending and of course (honesty prevails...a little impatience and frustration in play). Is there abuse by some, looking for a way to cop out of fair compensation for item tendered?  Sure...as you said, but also as you state here, there are probably 100 honest persons purchasing with your wrapper/refund setup...to the one looking to cheat, abuse, and be dishonorable in intent from the start.  I applaud your gutsy policy, where you put aside the P.I.T.A. component in doing this for the customer---and in closing, state---by your intent also,...it is FOR THE CUSTOMER you do this.   Bravo!  Bravo!    I will keep patronizing FLIGHT1 and check in for what is the latest and greatest because of the respect and dealings you have for those coming to your website, with the view to investigate a product for possible purchase.Mitch

refund policies are 100 years old ...  just so ya know

refund policies are 100 years old ... just so ya know

....and just so you also know...that the concept as regards computer software---is unprecedented in the market, as concerns a product via the direct download format.Just so ....ya know....

....and just so you also know...that the concept as regards computer software---is unprecedented in the market, as concerns a product via the direct download format.Just so ....ya know....

just so ya know .. i downloaded a photoshop elements from adobe and returned it ... they refunded my money.   That was about 7+ years ago.  Unprecedented??, pffff 

That is irrelevant.

how is it irrelevant? They are both software.

My last computer related purchase was a wireless router which came with drivers on a CD,. If it didn't work I wouldn't sit around complaisantly waiting for a patch: I be back at the supplier getting a refund.. What would you do?

Now that is irrelevant, hardware vs software? Lets try comparing apples with apples shall we?

just so ya know .. i downloaded a photoshop elements from adobe and returned it ... they refunded my money.   That was about 7+ years ago.  Unprecedented??, pffff 

I believe he was referring to no legal precedent. Buying and refunding software is established and legal, but there have been no legal cases regarding refunds for downloaded software to set precedent for future legal cases.

---------------------------------------------------------------------------------------------------Hello Jim,I just wanted to step in here, and state that as a result of your having a total 'customer driven' satisfaction refund policy, I in fact do and will seek out your FLIGHT1 covered wrapper from a vendor before any other format. Bravo! Bravo! I will keep patronizing FLIGHT1 and check in for what is the latest and greatest because of the respect and dealings you have for those coming to your website, with the view to investigate a product for possible purchase.Mitch

Thanks Mitch. I guess its really whatever the customer is comfortable with. As you have seen stated here, two polar opposite policies, one that gives you the benefit of the doubt, one that does not. Your call as a customer... maybe we are nuts. Could be, but we want you to be happy with your purchase or it does neither one of us any good in the long run.Jim

"we want you to be happy with your purchase or it does neither one of us any good in the long run."Jim

Exactly Jim! When all else fails and we are unable to satisfy a customer we can at least offer a refund within a prescribed period of time and restore rather than harm the customer.How anyone can imagine such a policy as a "bad thing" is beyond our comprehension.As to berating someone for "impatience on refund policy" I'm still trying to figure out what makes a user decison to obtain a refund become everyones elses "beeswax" as it were.:(